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Opsgenie Reviews

Vendor: Atlassian
4.0 out of 5
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What is Opsgenie?

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Get the Opsgenie Buyer's Guide and find out what your peers are saying about Opsgenie, PagerDuty Operations Cloud, Splunk ITSI (IT Service Intelligence) and more!
Opsgenie is the #5 ranked solution in top IT Alerting and Incident Management solutions. PeerSpot users give Opsgenie an average rating of 8.0 out of 10. Opsgenie is most commonly compared to PagerDuty Operations Cloud: Opsgenie vs PagerDuty Operations Cloud. Opsgenie is popular among the small business segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 13% of all views.
Buyer's Guide
Opsgenie
April 2026
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Opsgenie mindshare

As of April 2026, the mindshare of Opsgenie in the IT Alerting and Incident Management category stands at 7.8%, down from 16.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Opsgenie7.8%
PagerDuty Operations Cloud11.2%
Rootly6.0%
Other75.0%
IT Alerting and Incident Management

PeerResearch reports based on Opsgenie reviews

TypeTitleDate
CategoryIT Alerting and Incident ManagementApr 30, 2026Download
ProductReviews, tips, and advice from real usersApr 30, 2026Download
ComparisonOpsgenie vs PagerDuty Operations CloudApr 30, 2026Download
ComparisonOpsgenie vs Splunk Cloud PlatformApr 30, 2026Download
ComparisonOpsgenie vs Splunk ITSI (IT Service Intelligence)Apr 30, 2026Download
Suggested products
TitleRatingMindshareRecommending
PagerDuty Operations Cloud4.411.2%98%57 interviewsAdd to research
Splunk ITSI (IT Service Intelligence)4.21.8%98%63 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

  • "We can rely on the product to organize our schedules; we don't have to think about who will be next on-call because the system already gives us the answer and saves us time organizing rotations."
  • "The solution has helped us stay alert on incidents and improved our response times."
  • "The product is integrated into almost all services, including Grafana, AWS, and others."

Room for Improvement

  • "We can't rely on the output that we're getting from the platform."
  • "The user interface could be improved."
  • "Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."

ROI

Users experienced a positive ROI from Opsgenie. They reduced costs by over 20% and eliminated the need for multiple service management teams, cutting nearly six full-time positions. Operations were centralized, reducing device overheating risks and preventing major outages at HQ. The monthly cost was significantly lower than the financial benefits observed.

Pricing

  • "The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."
  • "The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."
  • "The solution's prices are exorbitant."

Scalability

Opsgenie appears scalable, accommodating various user numbers and roles. Users can easily integrate and modify configurations with minimal team effort. There is strong support for both cloud and on-premise environments, fitting small to enterprise-level operations. Concerns include user governance on departure and alert delivery to multiple users. Ratings are mixed, from five to nine out of ten, with some companies planning for future expansion. Some believe Opsgenie is especially useful for companies exceeding ten members.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Opsgenie Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Midsize Enterprise5
Large Enterprise6
By reviewers
By visitors reading reviews
Company SizeCount
Small Business89
Midsize Enterprise41
Large Enterprise88
By visitors reading reviews

Top industries

By visitors reading reviews
Performing Arts
13%
Transportation Company
8%
Financial Services Firm
8%
Computer Software Company
7%
Manufacturing Company
5%
Construction Company
5%
University
5%
Recreational Facilities/Services Company
5%
Healthcare Company
4%
Comms Service Provider
4%
Retailer
4%
Media Company
4%
Real Estate/Law Firm
4%
Educational Organization
3%
Legal Firm
3%
Insurance Company
3%
Government
3%
Outsourcing Company
2%
Wholesaler/Distributor
2%
Marketing Services Firm
2%
Non Profit
2%
Renewables & Environment Company
2%
Logistics Company
1%

Compare Opsgenie with alternative products

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Learn more about Opsgenie

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?
  • Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
  • Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
  • On-call rotation scheduling: Enhance management of team schedules.
  • Customizable interface: Adapts to both newcomers and advanced users.
  • Alert routing and escalation: Efficient handling of incidents.
What benefits should users consider?
  • Incident management: Ensure prompt response and resolution.
  • Operational efficiency: Maintain smooth workflows with tool integrations.
  • User accessibility: Simplified use for all team members.
  • Customization: Tailor settings to specific needs.
  • Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Opsgenie customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Related questions

  • 249
How do you decide about the alert severity in your Security Operations Center (SOC)?
  • 90
What is an incident response playbook and how is it used in SOAR?
  • 106
What is the difference between mitigation and remediation in incident response?
  • 150
What tools and solutions do you use for automated incident response in an enterprise in 2022?
  • 30
What measures should a business have in place to enable an effective incident response for data breaches?
  • 62
Why a Security Operations Center (SOC) is important?
  • 63
When evaluating Incident Management Software, what aspect do you think is the most important to look for?
  • 31
What are some Incident management best practices to keep in mind?
  • 54
GoDaddy has been hacked again. What can be done better?
  • 46
Why is IT Alerting and Incident Management important for companies?

Product Categories

Product Categories
IT Alerting and Incident Management

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Opsgenie Reviews Summary
Author infoRatingReview Summary
DevSecOps Consultant at a tech services company with 51-200 employees4.5Opsgenie efficiently manages our on-call operations with its seamless integration with Jira Service Management and AWS, offering effective alerting and scheduling features. However, its reporting capabilities could be improved. We found Opsgenie superior to PagerDuty, particularly in pricing and task prioritization.
ITSM Consultant at a consultancy with 501-1,000 employees4.0Opsgenie integrates seamlessly with Jira Service Management, improving incident management and communication. It offers critical features like on-call scheduling, mobile alerts, and third-party app integration, though I wish the full bidirectional functionality with Jira could be restored.
Vice President - Operations and Client Services at a financial services firm with 11-50 employees4.5I find Opsgenie easy to use with excellent Atlassian support. While affordable and scalable, its cloud version is less user-friendly than Data Center, facing limitations. It's best if you use other Atlassian products.
Senior Network & Security Engineer at a tech services company with 5,001-10,000 employees4.0I used Opsgenie for over three years to monitor on-premise and AWS environments, finding its multi-channel alerts and on-call rotations highly valuable for preventing outages. While stable and scalable, adding new users was unintuitive. Overall, I found it a critical tool, rating it 8/10.
Program Lead at PureSoftware Ltd4.0I use Opsgenie for stable and scalable incident management, appreciating its seamless integration with Atlassian tools and automated ticketing. Setup is easy as it's cloud-based, but I think it could offer more features.
Sr software engineer at a tech services company with 5,001-10,000 employees3.5I use OpsGenie for alert and incident management, valuing its easy integration with Atlassian products. However, I find its documentation insufficient, alert-to-incident conversion challenging, and it struggles with high alert volumes, impacting stability.
System Administrator at OnShift4.0We use Opsgenie for email notifications, and its text and phone call alerts are valuable. However, installing other applications is challenging, and I prefer more flexible reporting. Scalability, pricing, and deployment options could be improved, yet we've seen positive ROI.
Senior Build And Release Engineer at a tech services company with 1,001-5,000 employees4.0I find Opsgenie stable and highly valuable for P1 alert management and on-call scheduling, integrating well with various services. I wish automated calls used labels for clarity and for more comprehensive incident lifecycle reporting. Overall, I recommend it and rate it 8/10.