BigPanda vs Opsgenie comparison

BigPanda and Atlassian are both solutions in the IT Alerting and Incident Management category. BigPanda is ranked #10 with an average rating of 8.3, while Atlassian is ranked #5. BigPanda holds a 2.6% mindshare in IMS, compared to Atlassian’s 6.8% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 100% of Atlassian users who would recommend it.

BigPanda

Read 20 BigPanda reviews

3,994 Views
919 Comparison Views

85% willing to recommend

Opsgenie

Read 14 Opsgenie reviews

2,278 Views
2,278 Comparison Views

100% willing to recommend

BigPanda

Opsgenie

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

BigPanda and Opsgenie are competing in the incident management and alerting space. BigPanda seems to have an advantage with its smart alert management features, while Opsgenie offers strong integration flexibility, making it suitable for diverse IT environments.

Features: BigPanda offers machine learning capabilities, smart alert correlation, and a user-friendly interface for quick incident response. Opsgenie provides real-time alerts, extensive third-party integrations, and on-call management with both SMS and app notifications for seamless communication and collaboration.

Room for Improvement: BigPanda could improve its integration options and onboarding experiences to match Opsgenie's flexibility. Enhancing API capabilities and expanding its support for various IT environments might also be beneficial. Opsgenie could enhance its alert processing capabilities, provide more customization options for notifications, and improve user interface intuitiveness to support more complex incident workflows.

Ease of Deployment and Customer Service: BigPanda offers a straightforward deployment process with comprehensive documentation, focusing on personalized customer service. Opsgenie's deployment benefits from Atlassian's ecosystem, which eases integration efforts. However, it relies on a larger support network, which can lead to less personalized service.

Pricing and ROI: BigPanda has a higher pricing structure reflecting its advanced capabilities but offers a significant ROI for prioritizing operational efficiency. Opsgenie provides a more accessible pricing model, attractive for small and medium enterprises, delivering ROI through improved team communication and reduced downtime.

To learn more, read our detailed BigPanda vs. Opsgenie Report (Updated: April 2026).

Buyer's Guide

BigPanda vs. Opsgenie

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BigPanda

Ranking in IT Alerting and Incident Management

10th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (22nd), AIOps (9th)

Opsgenie

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.6%, down from 4.6% compared to the previous year. The mindshare of Opsgenie is 6.8%, down from 14.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	6.8%
BigPanda	2.6%
Other	90.6%

IT Alerting and Incident Management

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

Read full review

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BigPanda is great in that it notifies us of problems as well as where they were triggered."

"The features of BigPanda that have most improved my incident response times include AIOps, correlation pieces, and grouping, which is a big win for us."

"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."

"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."

"BigPanda simplifies the process by consolidating multiple monitoring platforms into a single console where I can view all issues."

"BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality."

"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."

"The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment."

More BigPanda pros

"Taking into account that Opsgenie "saved" many devices in our environment from getting overheated, which would have caused a major outage in our HQ offices, I believe the monthly subscription cost was way lower than the return."

"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."

"If you are using Atlassian products, Opsgenie is the best choice because the features are the same and it is bundled with Jira Service Management."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"We went with OpsGenie because it was simpler to integrate with Atlassian products."

"The rotation and scheduling are beneficial."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

More Opsgenie pros

Cons

"I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow."

"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."

"We had to use a partner for the deployment."

"Lacks sufficient dashboard features."

"We'd like to see additional dashboard features included as part of the solution."

"Logic Monitor has a slightly different and better version of agentic AI."

"The solutions were quite useful but not completely stable."

"When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer."

More BigPanda cons

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"We can't rely on the output that we're getting from the platform."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"The user interface could be improved."

"Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

More Opsgenie cons

Pricing and Cost Advice

"We pay $200,000 USD per year."

"The price of BigPanda is in the middle compared to other solutions."

"BigPanda is cheaper than the competitors."

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"The solution's prices are exorbitant."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The cost of the solution depends on the package you select and is per user."

More Opsgenie pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Manufacturing Company

10%

Healthcare Company

Outsourcing Company

Performing Arts

13%

Transportation Company

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

See all answers

What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

See all answers

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Product Reports

Buyer's Guide

BigPanda

June 2026

Download BigPanda product report

Buyer's Guide

Opsgenie

May 2026

Download Opsgenie product report

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Buyer's Guide

BigPanda vs. Opsgenie

April 2026

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