BigPanda vs Opsgenie comparison

Why PeerSpot?

BigPanda and Atlassian are both solutions in the IT Alerting and Incident Management category. BigPanda is ranked #9 with an average rating of 8.3, while Atlassian is ranked #7. BigPanda holds a 2.7% mindshare in IMS, compared to Atlassian’s 5.7% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 100% of Atlassian users who would recommend it.

BigPanda

Read 20 BigPanda reviews

5,173 Views
1,397 Comparison Views

85% willing to recommend

Opsgenie

Read 14 Opsgenie reviews

2,994 Views
2,994 Comparison Views

100% willing to recommend

BigPanda

Opsgenie

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

BigPanda and Opsgenie are competing in the incident management and alerting space. BigPanda seems to have an advantage with its smart alert management features, while Opsgenie offers strong integration flexibility, making it suitable for diverse IT environments.

Features: BigPanda offers machine learning capabilities, smart alert correlation, and a user-friendly interface for quick incident response. Opsgenie provides real-time alerts, extensive third-party integrations, and on-call management with both SMS and app notifications for seamless communication and collaboration.

Room for Improvement: BigPanda could improve its integration options and onboarding experiences to match Opsgenie's flexibility. Enhancing API capabilities and expanding its support for various IT environments might also be beneficial. Opsgenie could enhance its alert processing capabilities, provide more customization options for notifications, and improve user interface intuitiveness to support more complex incident workflows.

Ease of Deployment and Customer Service: BigPanda offers a straightforward deployment process with comprehensive documentation, focusing on personalized customer service. Opsgenie's deployment benefits from Atlassian's ecosystem, which eases integration efforts. However, it relies on a larger support network, which can lead to less personalized service.

Pricing and ROI: BigPanda has a higher pricing structure reflecting its advanced capabilities but offers a significant ROI for prioritizing operational efficiency. Opsgenie provides a more accessible pricing model, attractive for small and medium enterprises, delivering ROI through improved team communication and reduced downtime.

To learn more, read our detailed BigPanda vs. Opsgenie Report (Updated: September 2026).

Buyer's Guide

BigPanda vs. Opsgenie

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BigPanda

Ranking in IT Alerting and Incident Management

9th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (21st), AIOps (10th)

Opsgenie

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.7%, down from 4.4% compared to the previous year. The mindshare of Opsgenie is 5.7%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	5.7%
BigPanda	2.7%
Other	91.6%

IT Alerting and Incident Management

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

Read full review

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the dashboard."

"BigPanda is an endpoint protection solution against ransomware."

"If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for."

"BigPanda integrates well with other solutions, such as WatchGuard,"

"The program is very stable."

"The solution is user-friendly and has good performance and certification."

"One of the most valuable features of BigPanda is its user-friendly interface."

"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."

More BigPanda pros

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"If you are using Atlassian products, Opsgenie is the best choice because the features are the same and it is bundled with Jira Service Management."

"The rotation and scheduling are beneficial."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

More Opsgenie pros

Cons

"Lacks sufficient dashboard features."

"The UI for this solution could be improved. It is very hard to find what you are looking for."

"We'd like to see additional dashboard features included as part of the solution."

"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."

"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."

"It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide."

"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."

"BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident."

More BigPanda cons

"They could introduce many more features, which we believe is on their roadmap."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"I would like to see improvements in reporting capabilities that could provide additional value."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

More Opsgenie cons

Pricing and Cost Advice

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"BigPanda is cheaper than the competitors."

"The price of BigPanda is in the middle compared to other solutions."

"We pay $200,000 USD per year."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The solution's prices are exorbitant."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"The cost of the solution depends on the package you select and is per user."

"Integration with other solutions is one of the most valuable features of Opsgenie."

More Opsgenie pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Manufacturing Company

Outsourcing Company

Healthcare Company

Performing Arts

12%

Financial Services Firm

Transportation Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

See all answers

What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

See all answers

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Product Reports

Buyer's Guide

BigPanda

October 2026

Download BigPanda product report

Buyer's Guide

Opsgenie

September 2026

Download Opsgenie product report

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Buyer's Guide

BigPanda vs. Opsgenie

September 2026

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