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BigPanda vs Opsgenie comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
10th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
IT Infrastructure Monitoring (28th), AIOps (11th)
Opsgenie
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.5%, down from 5.3% compared to the previous year. The mindshare of Opsgenie is 7.8%, down from 16.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Opsgenie7.8%
BigPanda2.5%
Other89.7%
IT Alerting and Incident Management
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
Pramodh M - PeerSpot reviewer
DevSecOps Consultant at a tech services company with 51-200 employees
Offers different levels of notification options, including WhatsApp integration
Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The event correlation is really good and it is able to reduce the noise."
"The main thing that we like about BigPanda is the user interface."
"A user-friendly solution."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"The best of a bad lot was the error message deduping."
"BigPanda is an endpoint protection solution against ransomware."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The most useful feature has been the AI/ML, and the way BigPanda uses the AI/ML is good compared to other SRE tools."
"Regarding advice, it is a good tool, and the integration is seamless."
"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."
"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."
"We went with OpsGenie because it was simpler to integrate with Atlassian products."
"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets, automation like scripting, and maintaining the history of the tickets and all the solutions related to how they were resolved previously."
 

Cons

"The UI for this solution could be improved. It is very hard to find what you are looking for."
"Lacks sufficient dashboard features."
"BigPanda attempts a little of everything and fails at most."
"The usability needs to improve because it is a pure code environment."
"We had to use a partner for the deployment."
"The solutions were quite useful but not completely stable."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident."
"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."
"The user interface could be improved."
"It should also come with cloud integrations, which are not that great with OpsGenie as of now."
"Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."
"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."
"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."
"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly."
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."
 

Pricing and Cost Advice

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"We pay $200,000 USD per year."
"BigPanda is cheaper than the competitors."
"The price of BigPanda is in the middle compared to other solutions."
"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."
"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."
"From the pricing perspective, they are on the higher side as compared to other competitors."
"The solution's prices are exorbitant."
"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."
"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."
"The cost of the solution depends on the package you select and is per user."
"Integration with other solutions is one of the most valuable features of Opsgenie."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Manufacturing Company
9%
Healthcare Company
7%
Retailer
5%
Performing Arts
13%
Transportation Company
8%
Financial Services Firm
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise5
Large Enterprise6
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
What do you like most about Opsgenie?
That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.
What is your experience regarding pricing and costs for Opsgenie?
The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.
What needs improvement with Opsgenie?
Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report
Find out what your peers are saying about BigPanda vs. Opsgenie and other solutions. Updated: March 2026.
886,426 professionals have used our research since 2012.