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BigPanda pros and cons

Vendor: BigPanda
3.7 out of 5
1,377 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Alert deduplication and correlation in BigPanda saves time by helping to identify critical issues through consolidation.
Easy integration is achieved with BigPanda's existing integrations and its webhook/REST API.
BigPanda enables streamlined incident management with aggregated alerts and efficient ticketing and collaboration through JIRA and Slack.
AI/ML capabilities in BigPanda enhance anomaly detection and improve alert management efficiency.
BigPanda enhances service reliability, with features that reduce mean time to resolution and improve uptime.

CONS

Analytics is an area for improvement, needing to break down user actions and automatic processes by BigPanda.
The ingestion pipeline experiences delays due to large data bursts from thousands of servers, each running many checks.
The usability requires enhancement due to a purely code-based environment.
BigPanda sometimes creates false incidents and workarounds, leading to financial impacts because incidents are billed individually.
The planned maintenance feature needs enhancements for better scheduling options.
 

BigPanda Pros review quotes

LC
May 29, 2020
Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.
CB
Apr 18, 2025
I would definitely recommend BigPanda for its time-saving features, root cause analysis, topology overview, and visual event representation capabilities.
reviewer1966017 - PeerSpot reviewer
Sep 20, 2022
The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding.
Find out what your peers are saying about BigPanda, Dell Technologies, Zabbix and others in IT Infrastructure Monitoring. Updated: April 2025.
849,210 professionals have used our research since 2012.
RK
Apr 10, 2025
The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment.
Apr 2, 2025
BigPanda simplifies the process by consolidating multiple monitoring platforms into a single console where I can view all issues.
reviewer2691138 - PeerSpot reviewer
Apr 10, 2025
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
GlobalNoc3d1 - PeerSpot reviewer
Mar 19, 2018
Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.
ZB
Sep 12, 2019
The program is very stable.
reviewer1924173 - PeerSpot reviewer
Jul 21, 2022
The best of a bad lot was the error message deduping.
Ankit-Mathur - PeerSpot reviewer
Mar 23, 2024
One of the most valuable features of BigPanda is its user-friendly interface.
 

BigPanda Cons review quotes

LC
May 29, 2020
Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.
CB
Apr 18, 2025
When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
reviewer1966017 - PeerSpot reviewer
Sep 20, 2022
BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage.
Find out what your peers are saying about BigPanda, Dell Technologies, Zabbix and others in IT Infrastructure Monitoring. Updated: April 2025.
849,210 professionals have used our research since 2012.
RK
Apr 10, 2025
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
Apr 2, 2025
BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident.
reviewer2691138 - PeerSpot reviewer
Apr 10, 2025
I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow.
GlobalNoc3d1 - PeerSpot reviewer
Mar 19, 2018
Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.
ZB
Sep 12, 2019
The usability needs to improve, because it is a pure code environment.
reviewer1924173 - PeerSpot reviewer
Jul 21, 2022
BigPanda attempts a little of everything and fails at most.
Ankit-Mathur - PeerSpot reviewer
Mar 23, 2024
BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity.