BigPanda vs New Relic comparison

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BigPanda

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Executive SummaryUpdated on Sep 16, 2024

BigPanda and New Relic are popular in the tech industry for different reasons. BigPanda seems to have the upper hand due to its competitive pricing and customer support.

Features: BigPanda users value its event correlation capabilities, efficient alert management, and integration ease. New Relic users highlight comprehensive monitoring tools, in-depth analytics, and a wide range of integrations.

Room for Improvement: BigPanda could enhance integration options, improve alert noise reduction, and expand automation features. New Relic could offer better customization, more affordable pricing, and simplified user interfaces.

Ease of Deployment and Customer Service: BigPanda is praised for straightforward deployment and responsive customer service. New Relic's deployment is more complex, but its customer service is well-regarded.

Pricing and ROI: BigPanda is noted for competitive setup costs, predictable pricing, and favorable ROI. New Relic incurs higher setup costs and variable ROI, making BigPanda more attractive to budget-conscious buyers.

To learn more, read our detailed BigPanda vs. New Relic Report (Updated: October 2024).

BigPanda vs. New Relic

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Categories and Ranking

BigPanda

Ranking in IT Infrastructure Monitoring

54th

Ranking in AIOps

18th

Average Rating

7.2

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (12th)

New Relic

Ranking in IT Infrastructure Monitoring

5th

Ranking in AIOps

3rd

Average Rating

8.4

Number of Reviews

157

Ranking in other categories

Application Performance Monitoring (APM) and Observability (3rd), Network Monitoring Software (6th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th)

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 1.1%, up from 1.0% compared to the previous year. The mindshare of New Relic is 5.3%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Q&A Highlights

SystemsEngineer234z

Principal Enterprise Systems Engineer at a healthcare company with 10,001+ employees

Dec 10, 2020

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.

Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts

Featured Reviews

Ankit-Mathur

Program Manager at Tata Consultancy

Mar 23, 2024

For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Dec 22, 2022

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."

"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."

"The program is very stable."

"The best of a bad lot was the error message deduping."

"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."

"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."

"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."

"A user-friendly solution."

More BigPanda pros

"The initial setup is straightforward. It is easy to track and easy to follow."

"The stability of New Relic APM is very good."

"It has helped us maintain a much higher uptime than we had previously."

"We detect issues using dashboards that we built on New Relic."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"It has given us better insight into the performance of the system."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

More New Relic pros

Cons

"The cost of this product is too high compared to New Relic."

"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."

"Lacks sufficient dashboard features."

"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."

"The UI for this solution could be improved. It is very hard to find what you are looking for."

"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."

"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."

"We had to use a partner for the deployment."

More BigPanda cons

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"The solution should include more detailed reports for SQL database requests."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

More New Relic cons

Pricing and Cost Advice

"BigPanda is cheaper than the competitors."

"We pay $200,000 USD per year."

"The price of BigPanda is in the middle compared to other solutions."

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"Comparatively, the pricing is expensive."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"I loved this product, but we can no longer afford it, so we dropped it."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"Pricing is better with New Relic APM than Dynatrace."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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Answers from the Community

SystemsEngineer234z

Principal Enterprise Systems Engineer at a healthcare company with 10,001+ employees

Dec 8, 2020

Any advice about APM solutions?

2 out of 5 answers

reviewer802371

Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees

Oct 20, 2020

Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

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reviewer1352679

IT Technical Architect at a insurance company with 5,001-10,000 employees

Oct 20, 2020

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future. We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation. We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing. Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools. I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions. You will need additional monitoring products to capture data and feed them. Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support. Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this. Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful. High integration of infra and APM data for full-stack observability and engineering. Topology and trace discovery is more reliable than other products or our CMDB. Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting. AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis. Host, process, and service data is not available to query within the product. Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!

Read full answer

See all 5 answers

Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

18%

Manufacturing Company

Insurance Company

Educational Organization

43%

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

What do you like most about BigPanda?

One of the most valuable features of BigPanda is its user-friendly interface.

What is your experience regarding pricing and costs for BigPanda?

BigPanda is cheaper than the competitors.

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

What is your primary use case for New Relic Insights?

It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this Ne...

Splunk ITSI (IT Service Intelligence) vs BigPanda

Comparisons

ServiceNow vs BigPanda

Compared 17% of the time

Moogsoft vs BigPanda

Compared 13% of the time

Compared 8% of the time

ServiceNow IT Operations Management vs BigPanda

Compared 8% of the time

Dynatrace vs BigPanda

Compared 7% of the time

More BigPanda Competitors

Dynatrace vs New Relic

Compared 13% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 10% of the time

Grafana vs New Relic

Compared 7% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

IT Infrastructure Monitoring

Download BigPanda product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

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BigPanda

Overview

BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.

BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.

BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.

Benefits of BigPanda Autonomous Operations Platform

Some the benefits of using BigPanda’s Autonomous Operations platform include:

The ability to autonomously detect and respond to IT issues. BigPanda’s Autonomous Operations software autonomously searches for and detects issues. When found, its level-zero feature can then handle elementary tasks such as threat prioritization, which would otherwise require a dedicated team to handle. The solution can be adapted to meet your organization’s specific requirements.
The ability to receive new threat suggestions based on historical data. Armed with this knowledge, BigPanda’s Autonomous Operations’s machine learning algorithm makes reliable predictions of issues that might come up in the future.
The ability to manage BigPanda’s Autonomous Operations platform and view both real-time and historical data from a single interface. BigPanda’s Autonomous Operations platform UI is a centralized location where all levels of your organization’s IT teams can view system data and manage situations that may arise. The data displayed on this interface is always up-to-date. IT teams have the latest relevant information available to them at all times without having to conduct a search.

Reviews from Real Users

BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.

PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."

Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

BigPanda vs. New Relic