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BigPanda vs LogicMonitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
BigPanda's customer support varies, with some users praising promptness and effectiveness, while others face delays and poor availability.
Sentiment score
9.4
LogicMonitor's customer service is praised for fast responses, knowledgeable staff, 24/7 availability, and effective problem-solving, but varies by location.
 

Room For Improvement

Sentiment score
6.3
BigPanda requires better cost efficiency, integrations, observability, AI, visualization, UI, multi-cloud environment, event correlation, and automation improvements.
Sentiment score
5.0
LogicMonitor users seek enhanced monitoring customization, automation, reporting, performance monitoring, and improved alarm, topology, dashboards, and email alert features.
 

Scalability Issues

No sentiment score available
BigPanda is noted for managing large infrastructures, though some users express concerns about scalability and additional licensing needs.
Sentiment score
7.8
LogicMonitor scales efficiently for thousands of devices, offering automation, role-based access control, and seamless growth with minimal challenges.
 

Setup Cost

No sentiment score available
BigPanda costs $200,000 annually, with users finding it reasonably priced, flexible in setup, and sometimes cheaper than competitors.
No sentiment score available
LogicMonitor offers competitive pricing at $7.75 per device, with discounts, and justifies its cost through robust functionality.
 

Stability Issues

Sentiment score
5.8
BigPanda is stable but users have reliability concerns about alerts and incidents, partly due to its newness and unfamiliarity.
Sentiment score
9.1
LogicMonitor is highly stable, with minimal downtime, strong alerting features, frequent updates, and high user satisfaction.
 

Valuable Features

No sentiment score available
BigPanda excels with a user-friendly interface, seamless integrations, AI-driven event correlation, anomaly detection, and efficient notifications.
Sentiment score
8.0
Dashboards provide interactive visualization, custom monitoring, robust reporting, and integration with alerts, Google Maps, NetFlow, and AI-driven anomaly detection.
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
54th
Ranking in AIOps
18th
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
12
Ranking in other categories
IT Alerting and Incident Management (12th)
LogicMonitor
Ranking in IT Infrastructure Monitoring
11th
Ranking in AIOps
5th
Average Rating
9.0
Reviews Sentiment
7.8
Number of Reviews
26
Ranking in other categories
Network Monitoring Software (12th), Container Monitoring (5th), Cloud Monitoring Software (13th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 1.1%, up from 1.0% compared to the previous year. The mindshare of LogicMonitor is 2.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Henry-Steinhauer - PeerSpot reviewer
They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.
I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
18%
Manufacturing Company
9%
Healthcare Company
6%
Computer Software Company
22%
Financial Services Firm
11%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about BigPanda vs. LogicMonitor and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.