PagerDuty Operations Cloud vs xMatters comparison

PagerDuty and Everbridge are both solutions in the IT Alerting and Incident Management category. PagerDuty is ranked #1 with an average rating of 8.7, while Everbridge is ranked #12. PagerDuty holds a 9.7% mindshare in IMS, compared to Everbridge’s 4.8% mindshare. Additionally, 98% of PagerDuty users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

PagerDuty Operations Cloud

Read 89 PagerDuty Operations Cloud reviews

7,712 Views
4,010 Comparison Views

98% willing to recommend

xMatters

Read 31 xMatters reviews

2,427 Views
2,136 Comparison Views

96% willing to recommend

PagerDuty Operations Cloud

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and xMatters compete in incident management. PagerDuty excels with its alerting and integration capabilities, making it standout for rapid response, while xMatters has advantages in workflow automation and customization.

Features: PagerDuty Operations Cloud offers real-time mobile notifications for critical incidents, enabling immediate awareness and response. Its integration capabilities are notable, allowing seamless connection with various tools, and it is recognized for its system reliability. xMatters provides strong automation features with a REST API, supporting custom workflows and detailed logging, enhancing flexibility for users.

Room for Improvement: PagerDuty Operations Cloud could benefit from more integration with monitoring and observability tools, enhancements to its mobile app, and more competitive pricing for small to mid-sized teams. xMatters needs improvement in noise reduction during alert handling, and some users find the interface challenging, which could be refined for better usability.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports Hybrid, Private, and Public Cloud deployments, and generally receives praise for responsive customer service, although some users face delays. xMatters offers straightforward deployment options, especially in Hybrid and Public Clouds, with reliable customer service, though users occasionally raise pricing concerns.

Pricing and ROI: PagerDuty Operations Cloud is perceived as expensive, notably for smaller teams, but showcases significant ROI through time savings and improved incident response efficiency. xMatters is also noted for high pricing; however, it justifies costs through savings on potential incident expenses and productivity gains.

To learn more, read our detailed PagerDuty Operations Cloud vs. xMatters Report (Updated: April 2026).

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Process Automation (5th), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. The mindshare of xMatters is 4.8%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	9.7%
xMatters	4.8%
Other	85.5%

IT Alerting and Incident Management

Featured Reviews

Daksh Yamal

Senior Software Engineer at Infosys

Centralized incident response has cut noise, improved morale, and protects revenue every day

PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"PagerDuty's notification process is the most valuable feature."

"We have seen a positive return on investment from PagerDuty Operations Cloud through improved operational efficiencies, faster incident response, and reduced downtime."

"With the help of PagerDuty Operations Cloud, we are able to fix most of the issues and reduce repetitive issues in our infrastructure."

"PagerDuty Operations Cloud has positively impacted my organization by providing effectiveness and efficiency in the way we work, with less alert fatigue, meaning alerts are rarely missed."

"PagerDuty Operations Cloud changed the process and the flow in our team very smoothly."

"PagerDuty Operations Cloud has positively impacted our organization by helping us save a lot of costs, and our responsiveness and actions towards any issues on the platform have improved many folds."

"PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications."

"I see PagerDuty Operations Cloud as a very good incident management and on-call platform, mostly used by large-scale organizations because it comes with premium pricing, but it is very reliable with alerting and on-call scheduling, triggering incidents, escalation policies, rules, and runbooks."

More PagerDuty Operations Cloud pros

"Since I've been here, problems get resolved faster because of xMatters' automated notifications and the ease of use, people can send out notifications and get together faster to solve problems."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"Automation of our incident notification process has increased our capability to respond."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."

"By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups."

"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."

More xMatters pros

Cons

"Currently, it only notifies us about incident management."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

"Currently, New Relic and Datadog handle monitoring and observability better than PagerDuty Operations Cloud."

"The assigning and editing of the escalation policies could be improved."

"One area for improvement in PagerDuty Operations Cloud is the unpredictable costs that can cause issues in our organization and project complexity, along with the occasional perception of an outdated user interface by non-tech personnel."

"I would like the UI to be more intuitive."

"The user interface could be more intuitive."

More PagerDuty Operations Cloud cons

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

"While they do have an extensive library of integrations, sometimes those integrations or custom integrations, require a more technical level of expertise in products outside of xMatters, such as Java."

"One of the shortcomings or room for improvement is that their mobile application seems subpar. They could really revamp it and make it function a lot better."

"Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool."

"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."

"Every customer would like a free ride, of course, and being a customer, I definitely feel the pricing is too high."

More xMatters cons

Pricing and Cost Advice

"The cost is based on the package you select."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"The pricing may be about $1,000 per user."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

More PagerDuty Operations Cloud pricing and cost advice

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Financial Services Firm

12%

Performing Arts

10%

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	27
Midsize Enterprise	19
Large Enterprise	68

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

I would say the pricing is quite mid-range, but the setup cost and licensing can sometimes be a little challenging.

See all answers

What needs improvement with PagerDuty?

The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...

See all answers

What is your primary use case for PagerDuty?

The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...

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Compared 19% of the time

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Compared 18% of the time

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Compared 10% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

PagerDuty Operations Cloud

May 2026

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Buyer's Guide

xMatters

May 2026

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Also Known As

No data available

xMatters IT Management

Overview

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

April 2026

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