PagerDuty Operations Cloud vs Rootly comparison

PagerDuty and Rootly are both solutions in the IT Alerting and Incident Management category. PagerDuty is ranked #1 with an average rating of 8.7, while Rootly is ranked #15. PagerDuty holds a 9.7% mindshare in IMS, compared to Rootly’s 4.3% mindshare. Additionally, 98% of PagerDuty users are willing to recommend the solution, compared to 100% of Rootly users who would recommend it.

PagerDuty Operations Cloud

Read 92 PagerDuty Operations Cloud reviews

7,712 Views
4,010 Comparison Views

98% willing to recommend

Rootly

Read 1 Rootly review

1,126 Views
1,126 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Rootly

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and Rootly compete in incident management. PagerDuty Operations Cloud may have an advantage due to its comprehensive features, while Rootly provides streamlined simplicity.

Features: PagerDuty Operations Cloud offers robust incident response, automation, and alert triaging. Rootly provides seamless incident management integration with existing tools and focused functionality.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud provides a documented deployment process and proactive customer support suitable for organizations needing direct setup assistance. Rootly offers a simpler integration process, appealing to smaller organizations but with limited support options.

Pricing and ROI: PagerDuty Operations Cloud involves higher initial costs with promises of strong ROI through its comprehensive offerings. Rootly offers lower setup costs and efficient ROI for businesses seeking streamlined operations and cost-effectiveness.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: May 2026).

Buyer's Guide

IT Alerting and Incident Management

May 2026

Download the complete report

Helped 899,324 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Process Automation (5th), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Rootly

Ranking in IT Alerting and Incident Management

15th

Average Rating

7.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. The mindshare of Rootly is 4.3%, down from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	9.7%
Rootly	4.3%
Other	86.0%

IT Alerting and Incident Management

Featured Reviews

Daksh Yamal

Senior Software Engineer at Infosys

Centralized incident response has cut noise, improved morale, and protects revenue every day

PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

Read full review

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

Centralized on-call alerts have improved routing precision but still need better maintenance controls

Regarding improvements for Rootly, first of all, it would be great to make comfortable maintenance mode, as it does not let me silence alerting comfortably. This is one of a very small list of points which were better in ObsGenie. The maintenance mode could be improved. The second point is a mobile application; if I have it on two devices, it does not send the notification to both of them. It sends the notification to only one. It would also be great to improve the regular expression configuration in alert rules. Regarding Rootly's AI capabilities, we had one incident when we lost alerting generally because Rootly crashed, and we did not like it. This happened because Rootly does not have a multi-cloud environment. I do not know how it is implemented currently, but it was a very bad experience.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The impact of PagerDuty Operations Cloud's alert reduction feature on our organization helps determine which incidents are business-critical, the impacted services, which teams should respond first, and what customer business impacts exist, focusing on the prioritization of critical incidents, enabling faster incident responses and reducing alert noise for better business visibility."

"PagerDuty Operations Cloud is definitely an important tool, because with our investment we can save time and resolve issues quickly, saving around 30 minutes for each incident which adds up to almost 40 to 50 hours saved in a week."

"I see PagerDuty Operations Cloud as a very good incident management and on-call platform, mostly used by large-scale organizations because it comes with premium pricing, but it is very reliable with alerting and on-call scheduling, triggering incidents, escalation policies, rules, and runbooks."

"Notification is the most valuable feature."

"Because of this product we have less business critical applications being down for lengthy periods, which is invaluable."

"Using PagerDuty Operations Cloud is a very crucial part for us; if we do not use it, we don't know what is happening in the customer's environment."

"PagerDuty has replaced that ability to contact somebody in case of emergency without fail."

"Our company has already achieved ROI because different tools can alert to a single system and that is very efficient."

More PagerDuty Operations Cloud pros

"Rootly has positively impacted our organization because, in comparison to ObsGenie, the tool we used before Rootly, it is much more user-friendly, including the user interface and the whole approach to alerting and routing these alerts."

Cons

"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights."

"While PagerDuty has comment functionality, a chat option would be a potential addition."

"I think the view on the website regarding how we see the chart and graph of who is on-call at what time could be improved."

"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."

"I’d like to see some kind of supervising element, the functionality to resolve and allow people to be alerted for supervisors. I don’t think that they are going to address this."

"Though the integration was a bit time consuming."

"Sometimes it hangs and occasionally I am unable to open PagerDuty Operations Cloud, which occurs due to an outage or similar issues."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

More PagerDuty Operations Cloud cons

"Regarding Rootly's AI capabilities, we had one incident when we lost alerting generally because Rootly crashed, and we did not like it."

Pricing and Cost Advice

"The price is very high."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The pricing may be about $1,000 per user."

More PagerDuty Operations Cloud pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

899,324 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

13%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Performing Arts

32%

Transportation Company

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	19
Large Enterprise	70

No data available

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

I would say the pricing is quite mid-range, but the setup cost and licensing can sometimes be a little challenging.

See all answers

What needs improvement with PagerDuty?

The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...

See all answers

What is your primary use case for PagerDuty?

The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...

See all answers

Ask a question

Earn 20 points

Comparisons

Opsgenie vs PagerDuty Operations Cloud

Compared 9% of the time

xMatters vs PagerDuty Operations Cloud

Compared 8% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 7% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 6% of the time

Moogsoft vs PagerDuty Operations Cloud

Compared 4% of the time

More PagerDuty Operations Cloud Competitors

FireHydrant vs Rootly

Compared 30% of the time

Blameless vs Rootly

Compared 17% of the time

Opsgenie vs Rootly

Compared 15% of the time

AlertOps vs Rootly

Compared 10% of the time

xMatters vs Rootly

Compared 8% of the time

More Rootly Competitors

Product Reports

Buyer's Guide

PagerDuty Operations Cloud

May 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

IT Alerting and Incident Management

May 2026

Download Rootly product report

Overview

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Rootly is an essential tool for effectively addressing and managing incidents within any system or organization. With quick and reliable incident alerts, comprehensive incident management capabilities, and efficient problem-solving features, Rootly helps users to identify, prioritize, and resolve incidents, resulting in improved system reliability and reduced downtime. The solution is highly regarded for its reliability, excellent customer support, and overall value to users.

Rootly

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**

Buyer's Guide

IT Alerting and Incident Management

May 2026

Download Free Report

Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: May 2026.

DOWNLOAD NOW

899,324 professionals have used our research since 2012.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.