Initially, I started using it for managing on-call schedules. As the tech stack developed, we began using it for service alerts and event routing, and then transitioned to operational views and dashboarding. It eventually became central to our alerting systems, where all monitoring tools would send information to PagerDuty, enabling event management and routing to whoever was on call.
The primary use case of the solution is to alert the on-call person when there are any critical errors or when the servers are down. It is also used for the on-call scheduling of personnel.
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
Principal Architect at a energy/utilities company with 10,001+ employees
Real User
2022-09-19T19:47:15Z
Sep 19, 2022
It's mainly for IT call scheduling, emergency contacts, events, and those kinds of things. It's integrated with AWS, MS Teams, Remedy, and other solutions.
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Real User
2020-10-08T07:25:00Z
Oct 8, 2020
We are a 24-hour online business. We use it for scheduling our on-call engineers and making sure that there is follow-the-sun or round-the-clock coverage for alerting and network operations. It ingests all our alert paths, i.e., anything that generates an alert of any description, such as, Splunk, AWS, and internal applications. We feed all our events into it, then it generates alerts which need a response from an engineer with a description. Another thing is it is built-in scheduling is pretty much hands-off for our on-call engineers unless somebody goes on holidays. That is the only time that we have to jump in there and make any changes.
We mostly use it for our on-call engineers, for schedules, alerting, and critical alerts. And, of course, we use it for the management of an issue, so that people acknowledge the alerts, reassign them, etc.
Tier 4 Support Team Leader at a Comms Service Provider
Real User
2020-03-01T06:37:00Z
Mar 1, 2020
The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge or to start working on them during the night. Once such an alert is firing, it fires a PagerDuty alert and it triggers the current on-call who is scheduled in PagerDuty's schedule. The on-call person acknowledges the alert and looks into it to understand what is going on and to update, via PagerDuty, what the status is. The update will be sent to all the groups that are part of the PagerDuty schedule until the issue is resolved. We mostly integrate it with other monitoring tools like New Relic or Nagios, or we are using their email integration for on-call processes to page people in groups. We also use it for Sev 1 issues that are coming from alerts from New Relic or from Nagios or other monitoring systems.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty...
Initially, I started using it for managing on-call schedules. As the tech stack developed, we began using it for service alerts and event routing, and then transitioned to operational views and dashboarding. It eventually became central to our alerting systems, where all monitoring tools would send information to PagerDuty, enabling event management and routing to whoever was on call.
We use the solution for incident management.
The solution is used to alert the on-call users if we have priority-one or business-critical issues.
Our use cases include generating alerts from our site 24/7. We are managing the cloud infrastructure there.
The primary use case of the solution is to alert the on-call person when there are any critical errors or when the servers are down. It is also used for the on-call scheduling of personnel.
The two major use cases were alerts for events and scheduling of engineers to get pages based on incidents.
We primarily use this solution to track alerts from our cloud environment and monitor and respond to alerts on our cloud platform.
It's mainly for IT call scheduling, emergency contacts, events, and those kinds of things. It's integrated with AWS, MS Teams, Remedy, and other solutions.
We use PagerDuty for incident managment. We're looking at integrating PagerDuty with Rundeck in the future.
We are a 24-hour online business. We use it for scheduling our on-call engineers and making sure that there is follow-the-sun or round-the-clock coverage for alerting and network operations. It ingests all our alert paths, i.e., anything that generates an alert of any description, such as, Splunk, AWS, and internal applications. We feed all our events into it, then it generates alerts which need a response from an engineer with a description. Another thing is it is built-in scheduling is pretty much hands-off for our on-call engineers unless somebody goes on holidays. That is the only time that we have to jump in there and make any changes.
We mostly use it for our on-call engineers, for schedules, alerting, and critical alerts. And, of course, we use it for the management of an issue, so that people acknowledge the alerts, reassign them, etc.
The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge or to start working on them during the night. Once such an alert is firing, it fires a PagerDuty alert and it triggers the current on-call who is scheduled in PagerDuty's schedule. The on-call person acknowledges the alert and looks into it to understand what is going on and to update, via PagerDuty, what the status is. The update will be sent to all the groups that are part of the PagerDuty schedule until the issue is resolved. We mostly integrate it with other monitoring tools like New Relic or Nagios, or we are using their email integration for on-call processes to page people in groups. We also use it for Sev 1 issues that are coming from alerts from New Relic or from Nagios or other monitoring systems.
Our primary use case of this solution is for alarming and to mitigate threats in our organization.