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PagerDuty Operations Cloud pros and cons

Vendor: PagerDuty
4.4 out of 5
Badge Ranked 1
1,450 followers
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Pros & Cons summary

PagerDuty Operations Cloud offers advanced notification features for efficient alert management and rapid incident response by automating processes. It integrates with DevOps tools, minimizing disruptions through deduplication and escalation schedules. Customization supports shift overrides for coverage but needs enhancements in multilingual support and analytics, posing challenges in alert identification. Its manual roster management and compatibility issues with upgraded Jira systems highlight areas for improvement.

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Prominent pros & cons

PROS

PagerDuty Operations Cloud offers valuable notification features that escalate alerts automatically if the initial contact misses them.
Flexibility in scheduling and easy shift overrides enhance its usability.
PagerDuty Operations Cloud integrates seamlessly with a range of DevOps tools.
It features comprehensive on-call management, escalation, and incident workflow capabilities that streamline operations.
Customization, access control, and escalation policies are highly rated, making it user-friendly and efficient for managing alerts and notifications.

CONS

Multilingual support and noise suppression are areas requiring significant improvement.
Analytics features provide limited insights, making it hard to extract actionable information.
Reassigning roster slots when engineers take leave is cumbersome, as each roster must be updated individually.
Event orchestration setup is complex, and incident merging and alert grouping features could be enhanced.
Integration issues with tools like Confluence, Jira, and Terraform exist, affecting workflows.
 

PagerDuty Operations Cloud Pros review quotes

DK
Oct 8, 2020
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
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reviewer1376676 - PeerSpot reviewer
Jun 25, 2020
The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.
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GK
Mar 1, 2020
A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.
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PagerDuty Operations Cloud
November 2024
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Brandon Johnson - PeerSpot reviewer
Sep 13, 2022
The SMS pages and the mobile application are pretty much the top two features.
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Ashish Paikrao - PeerSpot reviewer
Sep 8, 2023
The initial setup is a simple process.
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Pramodh M - PeerSpot reviewer
Sep 21, 2022
The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable.
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Syed Mohammad Arshad - PeerSpot reviewer
Oct 3, 2022
PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone.
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reviewer1482084 - PeerSpot reviewer
Sep 19, 2022
It has scaled well for us.
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JeremyEmmett - PeerSpot reviewer
Nov 11, 2024
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
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Michael Blonsky - PeerSpot reviewer
Sep 21, 2022
The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting.
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PagerDuty Operations Cloud Cons review quotes

DK
Oct 8, 2020
Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it.
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reviewer1376676 - PeerSpot reviewer
Jun 25, 2020
The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.
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GK
Mar 1, 2020
There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.
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Buyer's Guide
PagerDuty Operations Cloud
November 2024
Free Report: PagerDuty Operations Cloud Reviews and More
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
DOWNLOAD NOW
816,636 professionals have used our research since 2012.
Brandon Johnson - PeerSpot reviewer
Sep 13, 2022
The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that.
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Ashish Paikrao - PeerSpot reviewer
Sep 8, 2023
It cannot be integrated with our upgraded Jira system.
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Pramodh M - PeerSpot reviewer
Sep 21, 2022
The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident.
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Syed Mohammad Arshad - PeerSpot reviewer
Oct 3, 2022
PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually.
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reviewer1482084 - PeerSpot reviewer
Sep 19, 2022
I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense.
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JeremyEmmett - PeerSpot reviewer
Nov 11, 2024
Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in.
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Michael Blonsky - PeerSpot reviewer
Sep 21, 2022
PagerDuty can improve the integration with Terraform.
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Show 10 more reviews (out of 23)

Product Categories

Product Categories
IT Alerting and Incident Management
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Product Categories

Product Categories
IT Alerting and Incident Management
Process Automation
AIOps
Critical Event Management (CEM)

Popular Comparisons

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