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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
7th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
92
Ranking in other categories
Process Automation (5th), AIOps (4th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of July 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.6%, down from 22.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.6%
OnSolve Platform for Critical Event Management1.8%
Other88.6%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"It has scaled well for us."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty is very stable and very reliable."
"For a corporate tool – it acts as a 3rd party for a simple wake up tool."
"Its alerting capabilities, simple user interface, stability and functionality is exactly what we need."
"I see major benefits from using PagerDuty Operations Cloud because it really helps to engage an on-call engineer."
"The best features that PagerDuty Operations Cloud offers are that it is user-friendly, the design is scalable, and it is quite easy to use for a newbie as well."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"If there is an outage on PagerDuty's side, we sit idle waiting for it to be resolved."
"The assigning and editing of the escalation policies could be improved."
"It cannot be integrated with our upgraded Jira system."
"I think PagerDuty Operations Cloud can be improved cost-wise as it is a bit high when compared with Opsgenie services that are offered by Jira, so I think if you can manage that part it will be good."
"I rate the platform an 8 out of 10 because, as mentioned, there could be better ways of creating incidents or using a phone number to contact someone who is on call."
"In terms of witnessing an ROI, no one has really done that level of due diligence."
"PagerDuty Operations Cloud itself functions well, but our setup sometimes feels irritating."
 

Pricing and Cost Advice

Information not available
"The price is very high."
"There is a license needed to use PagerDuty."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The pricing may be about $1,000 per user."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Healthcare Company
11%
Government
7%
Comms Service Provider
7%
Financial Services Firm
12%
Performing Arts
12%
Manufacturing Company
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise22
Large Enterprise72
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
While PagerDuty Operations Cloud is strong overall, there are a few areas for improvement. The initial setup and configuration can be complex, especially for teams managing multiple services, escal...
What is your primary use case for PagerDuty?
My main use case for PagerDuty Operations Cloud is to manage critical alerts and incidents across our production systems. It helps our team route alerts to the right people, manage on-call schedule...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: June 2026.
903,996 professionals have used our research since 2012.