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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
6th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
100
Ranking in other categories
Process Automation (3rd), AIOps (4th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 7.6%, down from 22.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud7.6%
OnSolve Platform for Critical Event Management1.8%
Other90.6%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
reviewer2879727 - PeerSpot reviewer
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
Unified incident response has reduced alert noise and improves on-call focus and coordination
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"Notification is the most valuable feature."
"PagerDuty Operations Cloud is a very strong platform to improve the incident response time and operational efficiency through automation and intelligent alert management."
"PagerDuty Operations Cloud has improved our response time and mean time to resolution in my organization."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications."
"The real-time notification is top-notch, and critical warnings reach the right person right away without delay."
"PagerDuty's notification process is the most valuable feature."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Currently, New Relic and Datadog handle monitoring and observability better than PagerDuty Operations Cloud."
"It always needs more integrated applications, especially if you are not a software developer."
"PagerDuty Operations Cloud is working as expected, but if I were to suggest one improvement, I believe that the AI could be better."
"The overall pricing, setup cost, and licensing are pretty expensive."
"Currently, it only notifies us about incident management."
"In terms of witnessing an ROI, no one has really done that level of due diligence."
"Thank goodness it was not a Severity 1 incident for us, but two days was unacceptable at that point."
"We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events."
 

Pricing and Cost Advice

Information not available
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The cost is based on the package you select."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The pricing may be about $1,000 per user."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Healthcare Company
11%
Comms Service Provider
11%
Manufacturing Company
7%
Outsourcing Company
11%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise25
Large Enterprise79
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for PagerDuty?
I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per responder.
What needs improvement with PagerDuty?
The users would complain that they always had a hard time maintaining their schedules, their escalations, and installing the app. I got a lot of complaints from the people that responded to pages r...
What is your primary use case for PagerDuty?
The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SRE, so the primary use case was incident management and spinning up RCAs, trackin...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management. Updated: August 2026.
914,262 professionals have used our research since 2012.