PagerDuty Operations Cloud and OnSolve Platform for Critical Event Management compete in the domain of operations and critical event management solutions. Based on user feedback, PagerDuty is favored for pricing and support, while OnSolve's features impress users, suggesting advanced capabilities give it an edge.
Features: PagerDuty Operations Cloud is known for real-time alert capabilities, integration versatility, and seamless workflows in dynamic environments. OnSolve offers robust communication tools, comprehensive incident management, and predictive insights from extensive critical event data, providing a centralized response advantage.
Room for Improvement: Users feel PagerDuty's reporting tools and advanced data analysis could be enhanced, while OnSolve could work on customization options, scalability solutions, and more flexible integrations. Addressing these suggestions could tailor products more closely to user needs.
Ease of Deployment and Customer Service: Deploying PagerDuty is straightforward, with strong customer support to quickly resolve issues. OnSolve deployment requires additional setup guidance at times, but it has responsive customer service. Some users of OnSolve seek more proactive engagement, noting PagerDuty's effective setup assistance and service.
Pricing and ROI: PagerDuty offers cost-effective setup with satisfactory ROI, appealing to budget-conscious users. OnSolve, though pricier initially, is often seen as worth the investment due to its broad feature set that encourages long-term returns, contrasting initial cost with user-driven feature value.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.
The platform offers a range of valuable functionality, including event monitoring, alerting, and incident management. It aggregates data from various sources, such as social media, weather updates, and internal systems, to provide a holistic view of the current situation. This allows organizations to quickly assess the impact of an event and take appropriate actions.
The platform also enables automated alerting and notification, ensuring timely dissemination of critical information to relevant stakeholders. It supports multi-channel communication, including SMS, voice calls, emails, and mobile app notifications, to reach individuals across different devices and locations. This helps organizations rapidly communicate with employees, customers, and other key stakeholders during emergencies.
Furthermore, the platform facilitates incident management by providing tools for task assignment, collaboration, and tracking. It allows organizations to create response plans, allocate resources, and monitor progress in real-time. This streamlines the incident response process, leading to faster resolution and reduced impact on operations.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
