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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
5th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
104
Ranking in other categories
Process Automation (3rd), AIOps (3rd), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.9%, down from 2.0% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 7.8%, down from 21.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud7.8%
OnSolve Platform for Critical Event Management1.9%
Other90.3%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
reviewer2879727 - PeerSpot reviewer
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
Unified incident response has reduced alert noise and improves on-call focus and coordination
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"PagerDuty's notification process is the most valuable feature."
"The aspect I appreciate most about PagerDuty Operations Cloud is certainly the incident management capabilities."
"PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system."
"PagerDuty Operations Cloud is a very strong platform to improve the incident response time and operational efficiency through automation and intelligent alert management."
"PagerDuty Operations Cloud has positively impacted my organization by reducing mean time to resolution, automatically routing incidents to the correct on-call engineers, reducing alert fatigue, whereas PagerDuty Operations Cloud AI Ops correlates duplicate and related alerts."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"PagerDuty Operations Cloud has positively impacted our organization by accelerating incident response and reducing MTTR by up to 27%, and we are also integrating AI and ML into PagerDuty Operations Cloud."
"While using PagerDuty hasn't resulted in a decrease in issues, it has allowed us, in combination with the monitoring systems, to know about issues before customers are alerting us."
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights."
"Currently, New Relic and Datadog handle monitoring and observability better than PagerDuty Operations Cloud."
"The overall pricing, setup cost, and licensing are pretty expensive."
"There was agent alert fatigue with more granular root cause analysis that can be done."
"The main thing is that sometimes we receive some alerts continuously, which may be noisy."
"The platform feels a little complex when setting up advanced routing rules, escalation policies, and integrations."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
 

Pricing and Cost Advice

Information not available
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The price is very high."
"The cost is based on the package you select."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"There is a license needed to use PagerDuty."
"The pricing may be about $1,000 per user."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Comms Service Provider
11%
Healthcare Company
10%
Manufacturing Company
8%
Outsourcing Company
11%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise25
Large Enterprise80
 

Questions from the Community

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What needs improvement with PagerDuty?
One area I would like to see improved is making complex alerts configuration and routing rules easier to set up and manage. PagerDuty Operations Cloud's flexibility is useful, but some advanced con...
What is your primary use case for PagerDuty?
I primarily use PagerDuty Operations Cloud for managing incidents and monitoring all critical services on our application. I rely on it most for real-time alerts, automated incident routing, on-cal...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management. Updated: October 2026.
916,197 professionals have used our research since 2012.