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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
7th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
92
Ranking in other categories
Process Automation (5th), AIOps (4th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of July 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.6%, down from 22.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.6%
OnSolve Platform for Critical Event Management1.8%
Other88.6%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"PagerDuty Operations Cloud offers the important advantage that we can easily get notified and work on alerts and system degradation within our RPO and RTO targets."
"PagerDuty has allowed us to identify issues and incidents within the infrastructure that we wouldn't have noticed otherwise."
"Using PagerDuty Operations Cloud is a very crucial part for us; if we do not use it, we don't know what is happening in the customer's environment."
"Together, these features help our team respond faster, stay organized during an incident, and reduce service disruptions for our customers."
"For a corporate tool – it acts as a 3rd party for a simple wake up tool."
"I see PagerDuty Operations Cloud as a very good incident management and on-call platform, mostly used by large-scale organizations because it comes with premium pricing, but it is very reliable with alerting and on-call scheduling, triggering incidents, escalation policies, rules, and runbooks."
"PagerDuty Operations Cloud has positively impacted my organization by reducing the number of alerts from 60,000 alerts to every 22 alerts to one meaningful event."
"PagerDuty Operations Cloud improved my team's ability to focus on core tasks rather than routine issues by having the notification feature that was very helpful to monitor and trigger high and critical issues directly to team members."
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"PagerDuty Operations Cloud could be improved with clearer instructions for beginners."
"If there is an outage on PagerDuty's side, we sit idle waiting for it to be resolved."
"One way PagerDuty Operations Cloud could improve is through the scheduling feature, which can be tricky, especially with complex schedules."
"Concerning PagerDuty Operations Cloud's AI capabilities, I am not certain as we currently do not use advanced AI-related features since our package offers limited access in that area."
"The assigning and editing of the escalation policies could be improved."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"I would defiantly like to see more integration with other systems. This would really add some value for us."
"The only challenge I see is finding the engineer that belongs to the group."
 

Pricing and Cost Advice

Information not available
"The cost is based on the package you select."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The price is very high."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The pricing may be about $1,000 per user."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"There is a license needed to use PagerDuty."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Healthcare Company
11%
Government
8%
Comms Service Provider
7%
Performing Arts
12%
Financial Services Firm
12%
Manufacturing Company
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise22
Large Enterprise72
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
While PagerDuty Operations Cloud is strong overall, there are a few areas for improvement. The initial setup and configuration can be complex, especially for teams managing multiple services, escal...
What is your primary use case for PagerDuty?
My main use case for PagerDuty Operations Cloud is to manage critical alerts and incidents across our production systems. It helps our team route alerts to the right people, manage on-call schedule...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: June 2026.
903,807 professionals have used our research since 2012.