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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
5th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
104
Ranking in other categories
Process Automation (3rd), AIOps (3rd), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.9%, down from 2.0% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 7.8%, down from 21.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud7.8%
OnSolve Platform for Critical Event Management1.9%
Other90.3%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
reviewer2879727 - PeerSpot reviewer
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
Unified incident response has reduced alert noise and improves on-call focus and coordination
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"While using PagerDuty hasn't resulted in a decrease in issues, it has allowed us, in combination with the monitoring systems, to know about issues before customers are alerting us."
"PagerDuty Operations Cloud delivers very high performance when notifying users, especially in high-frequency trading environments where even a second of delay can result in billion or trillion dollar transaction losses."
"PagerDuty Operations Cloud has positively impacted my organization by being effective in terms of managing the system and in terms of scalability, and a specific outcome that shows how PagerDuty Operations Cloud has helped my organization is that it has improved efficiency and helped in saving a lot of time."
"PagerDuty Operations Cloud has improved our response time and mean time to resolution in my organization."
"PagerDuty Operations Cloud changed the process and the flow in our team very smoothly."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"Afterwards, we didn't want to get rid of it."
"PagerDuty Operations Cloud has been highly beneficial, preventing numerous outages through prompt response and incident alerting capabilities, demonstrating significant ROI."
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"The learning curve for PagerDuty Operations Cloud is a bit steep, with its complicated rules and schedules, and we have to dedicate a proper team to use that tool."
"Concerning PagerDuty Operations Cloud's AI capabilities, I am not certain as we currently do not use advanced AI-related features since our package offers limited access in that area."
"The user interface could be more intuitive."
"PagerDuty Operations Cloud needs improvements because sometimes integrations are not very seamless and misbehave."
"The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly."
"The overall pricing, setup cost, and licensing are pretty expensive."
"They could include incident merging and alert grouping features in the product."
"We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events."
 

Pricing and Cost Advice

Information not available
"There is a license needed to use PagerDuty."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The price is very high."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The pricing may be about $1,000 per user."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Comms Service Provider
11%
Healthcare Company
10%
Manufacturing Company
6%
Outsourcing Company
11%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise26
Large Enterprise80
 

Questions from the Community

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What needs improvement with PagerDuty?
One area I would like to see improved is making complex alerts configuration and routing rules easier to set up and manage. PagerDuty Operations Cloud's flexibility is useful, but some advanced con...
What is your primary use case for PagerDuty?
I primarily use PagerDuty Operations Cloud for managing incidents and monitoring all critical services on our application. I rely on it most for real-time alerts, automated incident routing, on-cal...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management. Updated: October 2026.
917,181 professionals have used our research since 2012.