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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
7th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
93
Ranking in other categories
Process Automation (5th), AIOps (4th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of July 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.6%, down from 22.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.6%
OnSolve Platform for Critical Event Management1.8%
Other88.6%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"PagerDuty Operations Cloud has positively impacted our organization by helping us save a lot of costs, and our responsiveness and actions towards any issues on the platform have improved many folds."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"It's improved our organization by making the on-call lifestyle less stressful."
"PagerDuty Operations Cloud improved my team's ability to focus on core tasks rather than routine issues by having the notification feature that was very helpful to monitor and trigger high and critical issues directly to team members."
"The initial setup is a simple process."
"PagerDuty Operations Cloud has positively impacted my organization by being effective in terms of managing the system and in terms of scalability, and a specific outcome that shows how PagerDuty Operations Cloud has helped my organization is that it has improved efficiency and helped in saving a lot of time."
"PagerDuty Operations Cloud has positively impacted my organization by helping in faster incident detection and resolution with less downtime."
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"Sometimes it hangs and occasionally I am unable to open PagerDuty Operations Cloud, which occurs due to an outage or similar issues."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"We do not experience downtime. However, I have observed one issue: we integrated with LogicMonitor, which is a monitoring tool, and alerts come from there to PagerDuty Operations Cloud. When alerts are resolved in LogicMonitor, they should also resolve in PagerDuty Operations Cloud, but sometimes they do not resolve."
"Concerning PagerDuty Operations Cloud's AI capabilities, I am not certain as we currently do not use advanced AI-related features since our package offers limited access in that area."
"There has been some downtime, but it did not impact the business."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"Smartphone App can be flaky sometimes."
 

Pricing and Cost Advice

Information not available
"The price is very high."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"There is a license needed to use PagerDuty."
"The cost is based on the package you select."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Healthcare Company
11%
Government
8%
Comms Service Provider
8%
Financial Services Firm
12%
Performing Arts
12%
Manufacturing Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise22
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
While PagerDuty Operations Cloud is strong overall, there are a few areas for improvement. The initial setup and configuration can be complex, especially for teams managing multiple services, escal...
What is your primary use case for PagerDuty?
My main use case for PagerDuty Operations Cloud is to manage critical alerts and incidents across our production systems. It helps our team route alerts to the right people, manage on-call schedule...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: June 2026.
904,836 professionals have used our research since 2012.