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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
7th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
93
Ranking in other categories
Process Automation (5th), AIOps (5th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.9% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.7%
OnSolve Platform for Critical Event Management1.8%
Other88.5%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
Daksh Yamal - PeerSpot reviewer
Senior Software Engineer at Infosys
Centralized incident response has cut noise, improved morale, and protects revenue every day
PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"PagerDuty Operations Cloud has positively impacted my organization by providing effectiveness and efficiency in the way we work, with less alert fatigue, meaning alerts are rarely missed."
"With the help of PagerDuty Operations Cloud, we are able to fix most of the issues and reduce repetitive issues in our infrastructure."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The best features that PagerDuty Operations Cloud offers are that it is user-friendly, the design is scalable, and it is quite easy to use for a newbie as well."
"PagerDuty Operations Cloud helps us monitor systems effectively, and we have not had any escalations to date."
"PagerDuty Operations Cloud has positively impacted our organization significantly."
 

Cons

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"Currently, it only notifies us about incident management."
"I rate the platform an 8 out of 10 because, as mentioned, there could be better ways of creating incidents or using a phone number to contact someone who is on call."
"The overall pricing, setup cost, and licensing are pretty expensive."
"They could include incident merging and alert grouping features in the product."
"PagerDuty's webhooks need some improvement."
"One suggestion for improving PagerDuty Operations Cloud is to provide more insights about incidents, such as root cause analysis or additional information, which could assist SRE teams in reducing remediation time and incident detection before jumping on a call."
 

Pricing and Cost Advice

Information not available
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The pricing may be about $1,000 per user."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"There is a license needed to use PagerDuty."
"The cost is based on the package you select."
"The price is very high."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Healthcare Company
10%
Government
8%
Manufacturing Company
8%
Performing Arts
13%
Financial Services Firm
12%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise19
Large Enterprise71
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for PagerDuty?
I would say the pricing is quite mid-range, but the setup cost and licensing can sometimes be a little challenging.
What needs improvement with PagerDuty?
The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...
What is your primary use case for PagerDuty?
The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: June 2026.
900,196 professionals have used our research since 2012.