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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
6th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
92
Ranking in other categories
Process Automation (5th), AIOps (5th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.9%, down from 2.3% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 8.3%, down from 22.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud8.3%
OnSolve Platform for Critical Event Management1.9%
Other89.8%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
reviewer2879727 - PeerSpot reviewer
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
Unified incident response has reduced alert noise and improves on-call focus and coordination
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
"PagerDuty Operations Cloud has improved our response time and mean time to resolution in my organization."
"The product easily integrates with other solutions."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"My advice to others looking into using PagerDuty Operations Cloud is that it is one of the best tools in the market for production support and SRE engineers."
"Our company has already achieved ROI because different tools can alert to a single system and that is very efficient."
"PagerDuty Operations Cloud is one of the important aspects in our organization which we use widely for incident response and quick incident resolution."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
 

Cons

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
"It’s quite hard to reach the support team."
"Currently, New Relic and Datadog handle monitoring and observability better than PagerDuty Operations Cloud."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"In terms of witnessing an ROI, no one has really done that level of due diligence."
"Initially it was a nightmare. There were a lot of bugs and we were getting a lot of alerts, and it was a very messy period."
"Our developers noted that integrating incident bots or chatbots created with AI tools occasionally presents challenges with PagerDuty Operations Cloud."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"I would defiantly like to see more integration with other systems. This would really add some value for us."
 

Pricing and Cost Advice

Information not available
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The pricing may be about $1,000 per user."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The cost is based on the package you select."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The price is very high."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Healthcare Company
11%
Comms Service Provider
9%
Manufacturing Company
7%
Financial Services Firm
12%
Performing Arts
11%
Outsourcing Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise22
Large Enterprise74
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for PagerDuty?
I am not sure about the influence of PagerDuty Operations Cloud on revenue protection in terms of reducing alert fatigue and incident costs, as these are organizational-level decisions, and employe...
What needs improvement with PagerDuty?
I think PagerDuty Operations Cloud could be improved by having two fields for incident updates. In my work, I handle incidents that have two fields: work notes visible only to developers working on...
What is your primary use case for PagerDuty?
My usual use cases with PagerDuty Operations Cloud involve handling incidents through a full flow. When there is an outage, an incident is created that can be either severity one or severity two. A...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Rootly and others in IT Alerting and Incident Management. Updated: July 2026.
908,834 professionals have used our research since 2012.