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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
7th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
93
Ranking in other categories
Process Automation (5th), AIOps (4th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of July 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.6%, down from 22.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.6%
OnSolve Platform for Critical Event Management1.8%
Other88.6%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"It is a great product for routing tickets and alerts, so it saves invaluable time."
"Afterwards, we didn't want to get rid of it."
"PagerDuty Operations Cloud has positively impacted my organization by providing effectiveness and efficiency in the way we work, with less alert fatigue, meaning alerts are rarely missed."
"Many customization, AI features, and automatic features are really making my work easy, and being a Major Incident Manager of my team, resolving P1 and P2 incidents quickly and on time, PagerDuty Operations Cloud really helps me a lot to deal with it."
"PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system."
"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."
"From my perspective, PagerDuty Operations Cloud is good, with user-friendly features that anyone can quickly learn, including integration processes, on-call management, and escalation policies, and it is a valuable asset for my organization."
"PagerDuty Operations Cloud has improved our response time and mean time to resolution in my organization."
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"One way PagerDuty Operations Cloud could improve is through the scheduling feature, which can be tricky, especially with complex schedules."
"I can evaluate the effectiveness of PagerDuty Operations Cloud in providing insights for decision-making, and I rate it around seven out of ten."
"I rate the platform an 8 out of 10 because, as mentioned, there could be better ways of creating incidents or using a phone number to contact someone who is on call."
"I’d like to see some kind of supervising element, the functionality to resolve and allow people to be alerted for supervisors. I don’t think that they are going to address this."
"The user interface could be more intuitive."
"I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows."
"To improve PagerDuty Operations Cloud, I can mention that we can improve the escalation policies. Nowadays, many people miss the alerts."
"The biggest area for improvement with PagerDuty is noise suppression."
 

Pricing and Cost Advice

Information not available
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The pricing may be about $1,000 per user."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"There is a license needed to use PagerDuty."
"The cost is based on the package you select."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Healthcare Company
11%
Government
8%
Comms Service Provider
8%
Financial Services Firm
12%
Performing Arts
12%
Manufacturing Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise22
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
While PagerDuty Operations Cloud is strong overall, there are a few areas for improvement. The initial setup and configuration can be complex, especially for teams managing multiple services, escal...
What is your primary use case for PagerDuty?
My main use case for PagerDuty Operations Cloud is to manage critical alerts and incidents across our production systems. It helps our team route alerts to the right people, manage on-call schedule...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: June 2026.
904,899 professionals have used our research since 2012.