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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
7th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
89
Ranking in other categories
Process Automation (5th), AIOps (5th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.9% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.7%
OnSolve Platform for Critical Event Management1.8%
Other88.5%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
Daksh Yamal - PeerSpot reviewer
Senior Software Engineer at Infosys
Centralized incident response has cut noise, improved morale, and protects revenue every day
PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"PagerDuty is very stable and very reliable."
"The best features that PagerDuty Operations Cloud offers are that it is user-friendly, the design is scalable, and it is quite easy to use for a newbie as well."
"Having a tool like PagerDuty to support us from that standpoint is really key, so that we can perform well when we have issues."
"With PagerDuty Operations Cloud's alert reduction feature, I have noticed that it helped me prevent costly incidents in my organization."
"We have seen a positive return on investment from PagerDuty Operations Cloud through improved operational efficiencies, faster incident response, and reduced downtime."
"The best thing that we've had is that we get alerted before things happen rather than after the customer's having a problem or notices the problem."
"PagerDuty Operations Cloud has positively impacted our organization by accelerating incident response and reducing MTTR by up to 27%, and we are also integrating AI and ML into PagerDuty Operations Cloud."
"After implementing PagerDuty Operations Cloud's runbook automation, I have reduced the response time from over 20 minutes to less than two minutes, saving approximately 80 to 90 percent of the time and making mean time to resolve significantly faster."
 

Cons

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
"I would defiantly like to see more integration with other systems. This would really add some value for us."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"If I have to say, maybe we could increase the acknowledgement time. Fifteen minutes is less in my opinion."
"It needs to be integrated with some other applications. I expect it to be one platform for all operations; it should not depend upon Splunk, DataDog, or other applications or tools."
"The user interface could be more intuitive."
"I think the view on the website regarding how we see the chart and graph of who is on-call at what time could be improved."
"The noise aspect of PagerDuty Operations Cloud could be better."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
 

Pricing and Cost Advice

Information not available
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"There is a license needed to use PagerDuty."
"The price is very high."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The pricing may be about $1,000 per user."
"The cost is based on the package you select."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Healthcare Company
11%
Government
9%
Manufacturing Company
8%
Performing Arts
13%
Financial Services Firm
13%
Educational Organization
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise19
Large Enterprise68
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for PagerDuty?
I would say the pricing is quite mid-range, but the setup cost and licensing can sometimes be a little challenging.
What needs improvement with PagerDuty?
The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...
What is your primary use case for PagerDuty?
The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: May 2026.
899,125 professionals have used our research since 2012.