OnSolve Platform for Critical Event Management vs xMatters comparison

OnSolve and Everbridge are both solutions in the IT Alerting and Incident Management category. OnSolve is ranked #16, while Everbridge is ranked #10. OnSolve holds a 2.1% mindshare in IMS, compared to Everbridge’s 6.8% mindshare. Additionally, 96% of Everbridge users are willing to recommend the solution.

OnSolve Platform for Critic...

Read 1 OnSolve Platform for Critical Event Management review

663 Views
298 Comparison Views

0% willing to recommend

xMatters

Read 31 xMatters reviews

1,014 Views
811 Comparison Views

96% willing to recommend

OnSolve Platform for Critic...

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OnSolve Platform for Critical Event Management and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: September 2025).

Buyer's Guide

IT Alerting and Incident Management

September 2025

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Helped 868,706 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OnSolve Platform for Critic...

Ranking in IT Alerting and Incident Management

16th

Average Rating

6.0

Number of Reviews

Ranking in other categories

Mass Notification Software (2nd), Critical Event Management (CEM) (9th)

xMatters

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 2.1%, down from 3.8% compared to the previous year. The mindshare of xMatters is 6.8%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
xMatters	6.8%
OnSolve Platform for Critical Event Management	2.1%
Other	91.1%

IT Alerting and Incident Management

Featured Reviews

it_user826692

Business Continuity Specialist at a legal firm with 1,001-5,000 employees

Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated

Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The placeholder dropdowns for message templates are useful."

"It allows for a systematic and uniform method of alerting personnel in every location."

"Support has been great. They responded very quickly to all the support cases that I have submitted."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

"The customer service is quite responsive. They are quick to answer your calls or emails."

"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"The cloud solution reduces alarming to the core, which means no need to provision your server, which is great."

"That automation is the critical aspect of xMatters. Without those workflows, then we would have a system that maintains an on-call schedule in Excel. So xMatters provides the notification workflow and ensures you're notifying the right person at the right time."

"The UI: It is easily navigable."

More xMatters pros

Cons

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."

"Conference calling requires a complicated syntax formula."

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."

"We would like to see the integration between our ITSM solution and xMatters."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"In terms of restoration, if you delete something, or you have multiple users that have the ability to delete a group, a user profile, or a workflow, the ability to restore it within the GUI is not available. There are a whole bunch of programs that are required to allow for that to happen. A button to go back to a good point in time would be really nice. A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that. They have about 95% solution available, but the other 5% requires manual effort. We would like to be able to just push a button and say, "I want to restore this piece back to this date," but we can't do that with the tool right now."

"They could make the product more customizable."

"We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out."

"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

More xMatters cons

Pricing and Cost Advice

Information not available

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"I do not think it is worth the value."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"If you are willing to pay for the licensing of it, it is able to scale out."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

11%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

29%

Performing Arts

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Comparisons

Everbridge Mass Notification vs OnSolve Platform for Critical Event Management

Compared 39% of the time

Everbridge IT Alerting vs OnSolve Platform for Critical Event Management

Compared 26% of the time

PagerDuty Operations Cloud vs OnSolve Platform for Critical Event Management

Compared 19% of the time

AlertMedia vs OnSolve Platform for Critical Event Management

Compared 17% of the time

More OnSolve Platform for Critical Event Management Competitors

PagerDuty Operations Cloud vs xMatters

Compared 49% of the time

Everbridge IT Alerting vs xMatters

Compared 26% of the time

Opsgenie vs xMatters

Compared 17% of the time

ServiceNow vs xMatters

Compared 8% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

IT Alerting and Incident Management

September 2025

OnSolve Platform for Critical Event Management report

Download OnSolve Platform for Critical Event Management product report

Buyer's Guide

xMatters

September 2025

Download xMatters product report

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert

xMatters IT Management

Overview

The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.

The platform offers a range of valuable functionality, including event monitoring, alerting, and incident management. It aggregates data from various sources, such as social media, weather updates, and internal systems, to provide a holistic view of the current situation. This allows organizations to quickly assess the impact of an event and take appropriate actions.

The platform also enables automated alerting and notification, ensuring timely dissemination of critical information to relevant stakeholders. It supports multi-channel communication, including SMS, voice calls, emails, and mobile app notifications, to reach individuals across different devices and locations. This helps organizations rapidly communicate with employees, customers, and other key stakeholders during emergencies.

Furthermore, the platform facilitates incident management by providing tools for task assignment, collaboration, and tracking. It allows organizations to create response plans, allocate resources, and monitor progress in real-time. This streamlines the incident response process, leading to faster resolution and reduced impact on operations.

OnSolve

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

IT Alerting and Incident Management

September 2025

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