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DX Unified Infrastructure Management vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
DX Unified Infrastructure Management offers quick ROI through cost efficiency, scaling benefits, automation, and positive client acquisition impacts.
Sentiment score
7.4
ScienceLogic users report high returns, reduced incident response times, improved troubleshooting, and benefits outweigh initial costs by year two.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
 

Customer Service

Sentiment score
6.8
DX Unified Infrastructure Management support experiences vary, with improvements noted but concerns over slow escalation and talent loss remain.
Sentiment score
7.7
ScienceLogic's customer service is praised for responsiveness, knowledge, efficiency, and round-the-clock support despite occasional delays.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
Problems with Skylar may require longer wait times due to limited resource expertise.
 

Scalability Issues

Sentiment score
7.5
DX Unified Infrastructure Management scales well but requires careful planning for probes, database configurations, and integrations.
Sentiment score
6.9
ScienceLogic offers scalability across devices, but could improve ease in scaling operations for cloud and on-premise environments.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
 

Stability Issues

Sentiment score
6.7
DX Unified Infrastructure Management is stable but may struggle with non-standard setups; proper planning and support enhance stability.
Sentiment score
7.1
ScienceLogic is highly regarded for stability, reliability, and efficiency, with minor issues not affecting overall performance and quick recovery.
Stability should relate to whether the platform fails, stops working, or breaks.
 

Room For Improvement

DX Unified Infrastructure Management needs improved support, monitoring, interface, integration, stability, training, automation, and a revised pricing model.
ScienceLogic users seek improvements in reporting, UI, API, integration, observability, performance monitoring, documentation, and proactive notifications.
Better support and more accessible resources are crucial.
While some other companies have easier APIs, using this solution demands significant expertise.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
 

Setup Cost

DX Unified Infrastructure Management's pricing is flexible and cost-effective but complex, with higher costs offset by tailored features.
ScienceLogic offers negotiable but potentially costly pricing with scalable, tier-based licenses, requiring careful cost management.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
It could be cheaper.
 

Valuable Features

DX Unified Infrastructure Management offers scalability, ease of use, integration, predictive analytics, and customizable reporting for efficient network monitoring.
ScienceLogic offers customizable dashboards, integration capabilities, AI mapping, and robust monitoring for effective IT and network management.
The solution is flexible, user-friendly, and offers essential functionality for transaction monitoring.
It offers over 500 integrations with a wide range of device types, referred to as PowerPacks, which are prebuilt integrations for hundreds, if not thousands, of integration types.
The CMDB update and the automatic CMDB update are valuable.
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in Network Monitoring Software
68th
Ranking in Server Monitoring
23rd
Ranking in IT Infrastructure Monitoring
53rd
Ranking in Cloud Monitoring Software
38th
Ranking in AIOps
19th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
121
Ranking in other categories
No ranking in other categories
ScienceLogic
Ranking in Network Monitoring Software
27th
Ranking in Server Monitoring
12th
Ranking in IT Infrastructure Monitoring
24th
Ranking in Cloud Monitoring Software
19th
Ranking in AIOps
7th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
44
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), IT Operations Analytics (7th)
 

Mindshare comparison

As of February 2025, in the IT Infrastructure Monitoring category, the mindshare of DX Unified Infrastructure Management is 0.4%, up from 0.4% compared to the previous year. The mindshare of ScienceLogic is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Arunpandiyan M - PeerSpot reviewer
Easy to set up, simple to use, and offers great technical support
There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.
Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
report
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838,713 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
19%
Financial Services Firm
17%
Computer Software Company
11%
Real Estate/Law Firm
6%
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What needs improvement with ScienceLogic?
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
No data available
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about DX Unified Infrastructure Management vs. ScienceLogic and other solutions. Updated: February 2025.
838,713 professionals have used our research since 2012.