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DX Unified Infrastructure Management vs Loom Systems comparison

Broadcom and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Broadcom is ranked #53 with an average rating of 7.0, while ServiceNow is ranked #64. Broadcom holds a 0.4% mindshare in IM, compared to ServiceNow’s 0.2% mindshare. Additionally, 92% of Broadcom users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.
DX Unified Infrastructure M...
Read 121 DX Unified Infrastructure Management reviews
  • 654 Views
  • 395 Comparison Views
92% willing to recommend
Loom Systems
Read 4 Loom Systems reviews
  • 281 Views
  • 178 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

DX Unified Infrastructure Management and Loom Systems compete in infrastructure and application monitoring. Users generally favor Loom Systems for its comprehensive feature set, which justifies its cost.

Features: DX UIM offers robust monitoring capabilities, seamless integration with existing IT environments, and scalability. Loom Systems provides predictive analytics, advanced AI-driven insights, and proactive issue management.

Room for Improvement: DX UIM can enhance its predictive capabilities, address analytics depth, and expand AI integration. Loom Systems might improve deployment simplicity, reduce initial configuration time, and enhance cost-efficiency.

Ease of Deployment and Customer Service: DX UIM features a straightforward deployment process and reliable customer service, while Loom Systems delivers comprehensive training and responsive support despite requiring more initial configuration.

Pricing and ROI: DX UIM offers a competitive setup cost and scalable pricing model, promising substantial ROI. Loom Systems' higher upfront investment results in significant long-term ROI through its advanced analytics.

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To learn more, read our detailed DX Unified Infrastructure Management vs. Loom Systems Report (Updated: January 2025).
Buyer's Guide
DX Unified Infrastructure Management vs. Loom Systems
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in IT Infrastructure Monitoring
53rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
121
Ranking in other categories
Network Monitoring Software (70th), Server Monitoring (23rd), Cloud Monitoring Software (38th), AIOps (19th)
Loom Systems
Ranking in IT Infrastructure Monitoring
64th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (2nd)
 

Mindshare comparison

As of March 2025, in the IT Infrastructure Monitoring category, the mindshare of DX Unified Infrastructure Management is 0.4%, up from 0.4% compared to the previous year. The mindshare of Loom Systems is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Arunpandiyan M - PeerSpot reviewer
Easy to set up, simple to use, and offers great technical support
There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.
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Keerthi Kumar Sangaraju - PeerSpot reviewer
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to push out across numerous servers. Very scalable."
"I recall the initial setup being straightforward."
"It is easy to implement."
"Monitors the infrastructure asset and also monitors as an IT service."
"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"You can scale it pretty much however way you want to as long as you have the servers to throw at it."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
More DX Unified Infrastructure Management pros
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"You can develop your own apps within Loom, and they can be configured very simply."
"The RFS portion of the solution is the product's most valuable feature."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
 

Cons

"We've had issues with pulling reports."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"Stability."
"The dashboards need to be improved."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"It needs a little bit more functionality in the Admin Console."
"We would like to see automatic network topology."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
More DX Unified Infrastructure Management cons
"The change management within the solution needs to be improved. There needs to be more process automation."
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"The reporting is a bit weak. They should work to improve this aspect of the product."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"
 

Pricing and Cost Advice

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"Customers pay for the license and the support."
"CAD $400,000 annually."
"Reasonable setup cost and licensing prices."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"The license cost depends on the number of probes and robots."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Financial Services Firm
16%
Computer Software Company
11%
Real Estate/Law Firm
6%
Financial Services Firm
22%
Computer Software Company
19%
Real Estate/Law Firm
9%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
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What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
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What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
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Compared 16% of the time
Nagios XI vs DX Unified Infrastructure Management Logo
Nagios XI vs DX Unified Infrastructure Management
Compared 16% of the time
SolarWinds Server and Application Monitor vs DX Unified Infrastructure Management Logo
SolarWinds Server and Application Monitor vs DX Unified Infrastructure Management
Compared 16% of the time
More DX Unified Infrastructure Management Competitors
No data available
 

Product Reports

Buyer's Guide
DX Unified Infrastructure Management
March 2025
DX Unified Infrastructure Management reportDownload DX Unified Infrastructure Management product report
Buyer's Guide
IT Infrastructure Monitoring
February 2025
Loom Systems reportDownload Loom Systems product report
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
No data available
 

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom
Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.
ServiceNow
 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Buyer's Guide
DX Unified Infrastructure Management vs. Loom Systems
January 2025
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