Badges
75 Points
8 Years
User Activity
Over 7 years ago
Contributed a review of DX Spectrum: The alarm and root cause analysis features are the most valuable to me.
About 8 years ago
Contributed a review of Clarity SM: The remote connection feature has a chat functionality. The knowledge base acts as a self-service support tool.
Projects
About 8 years ago
Completed and still supporting a CA Service DeskCompleted and still supporting a CA Service Desk Manager project for one of the biggest banks in Nigeria
Reviews
About me
I am a highly motivated and resourceful IT professional within Service management and delivery working to ITIL standards and a seasoned CA technology consultant with extensive experience in :-
*Service desk methodologies
*IT Service Management(ITSM)
*Managed Services
*Business Management
*Database setup(SQL)
*Network management & monitoring
*Data backup & recovery
*Asset management
*Remote control tools
*Software delivery processes
*Patch management
*Request for Change and Service Level Management disciplines.
Core Specialties includes Implementation/Support of :-
*CA Service Desk Manager
*CA Arcserve Backup
*CA NetQos
*CA Client Automation
*CA I.T Asset Management
*CA Ehealth Network Performance Manager
*CA Spectrum Network Fault Manager
*ITIL Foundation
*MCITP
*MCTS
*OCA
*SQL,
*Project Management
*Service Transition/Service Delivery
*Service Management
Personal Qualities includes :-
• Ability to solve problems quickly and completely
• Good Analytical,Administration and People management skills
• Ability to Multitask and stay organized in a dynamic work environment
• Possess Positive attitude
• Ability to “think outside the box”
• Excellent Organization skill
• Adventurous, independent and sociable
• Excellent interpersonal and leadership skills
• Dedication, honesty and commitment
• Good research and consulting skills
• Good Listening ears and managerial ability
• Excellent ability to learn fast
• Relationship building and time Management
My major achievement and key strength is the ability to manage my dual role effectively both to Signal Alliance and Fujitsu.
Interesting Projects and Accomplishments
About 8 years ago