Badges
55 Points
7 Years
User Activity
Almost 8 years ago
Contributed a review of Evanios: Includes the ability to change rules and create integrations.
Almost 8 years ago
Answered a question: When evaluating Help Desk Software, what aspect do you think is the most important to look for?
Ease of use and the ability to link tickets together to understand how many users were impacted due to a major outage.
Experience
Following
Reviews
Answers
Almost 8 years ago
Help Desk Software
About me
A dedicated and hard working employee can be hard to find. I have continuously proven loyalty, determination, and an attitude of never giving up until the job is done. Even then, finds new and interesting ways of enhancing and embracing anything worked on for the greater good for the product's consumers and it's stakeholders.
• Involved with ITIL processes and procedures for 10 years.
• 7 years in a proven high availability IT enterprise data center environment for a Fortune 500 company.
• Currently learning Japanese.
• Engineering and project management experience from discovering and building new technologies to decommission and sun-setting technologies that have outlived their usefulness.
• Possess strong knowledge and experience of server hardware, platfoms and software.
• Linux/Unix experience.
• AS in Information Systems Management with focus in Network Administration graduated with
Honors. Currently not enrolled but working on pursuing BS in Information Security.
• A member of the Nashville Technology Council.
