Service and Support
Evanios customer service and technical support are exceptional, with quick response times and a high level of technical understanding. Customers highlight the responsiveness and knowledge of the support staff, mentioning that issues are quickly identified and resolved. Service is praised for being very responsive and providing fast assistance, with friendly and easy-to-work-with staff who understand requirements efficiently. Evanios distinguishes itself by offering thorough and effective assistance, making them highly recommended by many users.
Deployment
Users found Evanios's initial setup straightforward, especially with the right team members, like a Monitoring tool SME and ITSM tool SME. Many valued its numerous integration points, following Evanios guidance to easily incorporate various systems. Large integrations were manageable, focusing on individual events when necessary. With support from Evanios implementation team, users reported a painless configuration process. Integrating additional alerts later was seamless, even for those not initially involved.
Scalability
Evanios is reported as highly scalable with no experiences of scalability challenges. Users appreciate configurable features like rule and filter creation, allowing flexible adaptation to various scopes. Although one monitoring bottleneck was found, general consensus indicates Evanios effectively supports large-scale implementations. Users value its ability to perform efficiently across multiple systems, catering to both broad and specific requirements. Scalability features are viewed favorably, ensuring reliable and extensive performance across different demands.
Stability
Users express satisfaction with the stability of Evanios. They report no stability issues and highlight improved steadiness compared to previous platforms. Some note Evanios as significantly more stable, being a key reason for their switch. They affirm no problems since implementation, emphasizing consistency and reliability over the past year, without any hindrances affecting operations.