As an experienced Technology Services Professional, I establish a close relationship with clients to align their technological needs with their business goals. I am an accomplished problem-solver, ensuring clients have the information they need regarding available services, discovering solutions to problems that they might not even know exist.

Striving to optimize service delivery with every available opportunity, I regularly study best practices within the ITIL Service Lifecycle and other popular ITSM models. I also frequently engage in the ITSM community online, sourcing knowledge from like-minded peers to improve processes within my own business unit.

Valuing consistent high-levels of customer service and transparency in my methods, I aspire to contribute to the IT industry by further developing and evolving processes for certain aspects of service delivery that may be included in future revisions of the ITIL books.