BMC Track-It! Reviews

Vendor: BMC

3.7 out of 5

5 reviews
66% willing to recommend

511 followers

What is BMC Track-It!?

Help Desk Automation

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BMC Track-It! is the #7 ranked solution in top License Management solutions and #20 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Track-It! an average rating of 7.4 out of 10. Based on the analysis of the 5 most recent BMC Track-It! reviews, the overall sentiment is positive, with a sentiment score of 6.5. (Among the lowest in the category). BMC Track-It! is most commonly compared to ServiceNow: BMC Track-It! vs ServiceNow. BMC Track-It! is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Buyer's Guide

IT Asset Management

December 2024

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Helped 824,053 peers since 2012

Featured reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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it_user790788

Security Manager at a energy/utilities company with 201-500 employees

We owned this solution for about one year before implementing it. We went from a customer base of 32K to 90K by means of an acquisition. Our IT staff did not increase but the demand for us did, and our workload increased exponentially. We needed something to keep track of incidents and be more…

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it_user790929

Help Desk Manager at a consumer goods company with 501-1,000 employees

Incident management Service requests Asset management Change management Problem management Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders. Parent/Child tickets: Our employment actions can be lumped together under one…

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BMC Track-It! mindshare

Product category:

As of December 2024, the mindshare of BMC Track-It! in the IT Asset Management category stands at 1.2%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Dec 19, 2024

Valuable Features

Customization and reporting features of BMC Track-It! empower management with essential data visualizations. Parent/Child ticketing efficiently groups employment actions. Help Desk and Purchasing modules track organizational issues and manage stock through work orders. Easy initial setup and good stability allow technicians flexibility without rigid processes. Audit trail and survey features add further value for users.

"We can manually capture the assets available within the location."
"The initial setup is pretty easy."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

Room for Improvement

Improvement is needed in BMC Track-It!'s asset management, self-service usability, and reporting capabilities. Users find reporting ineffective and desire better integration with tools like Microsoft Teams and Outlook. The system is cumbersome, with Incident and Change Management processes requiring enhancement. Users face technical support challenges as it's not provided directly by the company. A mobile app and improved adaptability for small IT organizations are also desired features for easier functionality.

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The solution is cumbersome to use."
"Their self-service is not user friendly."

Pricing

"BMC Track-It!’s price is reasonable compared to other products."

Popular Use Cases

Organizations primarily use BMC Track-It! as a help desk tool for managing work orders, incident management, service requests, asset management, and problem management. It effectively tracks incidents, facilitates proactive resolutions, and reduces call volumes to service desks. It supports IT asset management by capturing assets and is used for reporting purposes. This tool is particularly beneficial as companies expand and face increased workloads, helping maintain availability and quick response expectations.

Service and Support

Deployment

Scalability

Stability

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Asset Management Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

14%

Government

12%

Healthcare Company

12%

Computer Software Company

10%

Legal Firm

University

Non Profit

Logistics Company

Real Estate/Law Firm

Retailer

Educational Organization

Insurance Company

Construction Company

Manufacturing Company

Venture Capital & Private Equity Firm

Compare BMC Track-It! with alternative products

Learn more about BMC Track-It!

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Track-It! was previously known as BMC Numara Track-It!, Numara Track-It!, Numara.