BMC Track-It! Reviews

Vendor: BMC

3.7 out of 5

5 reviews
66% willing to recommend

511 followers

What is BMC Track-It!?

Help Desk Automation

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BMC Track-It! is the #8 ranked solution in top License Management solutions and #21 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Track-It! an average rating of 7.4 out of 10. Based on the analysis of the 5 most recent BMC Track-It! reviews, the overall sentiment is positive, with a sentiment score of 7.5. (Among the highest in the category). BMC Track-It! is most commonly compared to ServiceNow: BMC Track-It! vs ServiceNow. BMC Track-It! is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 15% of all views.

Buyer's Guide

IT Asset Management

November 2024

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Helped 816,406 peers since 2012

Featured reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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it_user790788

Security Manager at a energy/utilities company with 201-500 employees

We owned this solution for about one year before implementing it. We went from a customer base of 32K to 90K by means of an acquisition. Our IT staff did not increase but the demand for us did, and our workload increased exponentially. We needed something to keep track of incidents and be more…

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it_user790929

Help Desk Manager at a consumer goods company with 501-1,000 employees

Incident management Service requests Asset management Change management Problem management Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders. Parent/Child tickets: Our employment actions can be lumped together under one…

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BMC Track-It! mindshare

Product category:

As of November 2024, the mindshare of BMC Track-It! in the IT Asset Management category stands at 1.2%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

"We can manually capture the assets available within the location."
"The initial setup is pretty easy."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

Room for Improvement

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The solution is cumbersome to use."
"Their self-service is not user friendly."

Pricing

"BMC Track-It!’s price is reasonable compared to other products."

Stability

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Asset Management Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Government

15%

Financial Services Firm

13%

Healthcare Company

11%

Computer Software Company

10%

Non Profit

Legal Firm

University

Logistics Company

Educational Organization

Insurance Company

Real Estate/Law Firm

Retailer

Venture Capital & Private Equity Firm

Manufacturing Company

Construction Company

Compare BMC Track-It! with alternative products

Learn more about BMC Track-It!

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Track-It! was previously known as BMC Numara Track-It!, Numara Track-It!, Numara.