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BMC Track-It! pros and cons

Vendor: BMC
3.7 out of 5
511 followers
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BMC Track-It! Pros review quotes

VP
Aug 19, 2020
The initial setup is pretty easy.
RM
Oct 4, 2023
We can manually capture the assets available within the location.
it_user790788 - PeerSpot reviewer
Dec 18, 2017
Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.
Find out what your peers are saying about BMC, ServiceNow, Device42 and others in IT Asset Management. Updated: November 2024.
814,763 professionals have used our research since 2012.
it_user791079 - PeerSpot reviewer
Dec 18, 2017
Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.
it_user790929 - PeerSpot reviewer
Dec 18, 2017
Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.
 

BMC Track-It! Cons review quotes

VP
Aug 19, 2020
The solution is cumbersome to use.
RM
Oct 4, 2023
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version.
it_user790788 - PeerSpot reviewer
Dec 18, 2017
The area where we would like to see improvement is in the asset management module.
Find out what your peers are saying about BMC, ServiceNow, Device42 and others in IT Asset Management. Updated: November 2024.
814,763 professionals have used our research since 2012.
it_user791079 - PeerSpot reviewer
Dec 18, 2017
There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.
it_user790929 - PeerSpot reviewer
Dec 18, 2017
Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.