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BMC Helix Discovery vs BMC Track-It! comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (8th)
BMC Track-It!
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
IT Asset Management (17th), License Management (6th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
reviewer2287086 - PeerSpot reviewer
ICT Manager at a legal firm with 11-50 employees
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has significantly improved our organization's efficiency. Across various processes, we have achieved a 90% time savings for each use case, making our workflow much more streamlined and productive."
"With Automation Anywhere, they receive their financial statements while still on the call."
"The insights provided by the dashboard are excellent."
"WLM & Device Pool, where multiple devices perform the same thing parallel and complete the tasks at the same time. The credential manager for security is one of the most valuable features for storing credentials and providing security between the developer usage and future maintenance where passwords expire every 90 days."
"The most valuable feature, which was launched last year, is Automation Co-Pilot. Microsoft has a co-pilot, but it's only for Word, Excel, Outlook, and PowerPoint. But Automation Anywhere offers a co-pilot that is suitable for Salesforce, Genesys, Atlassian, and other contact center and standard applications. This is a game-changing feature for Automation Anywhere..."
"Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important."
"Basically, to be frank, most of the features are awesome."
"The ability for it to be able to be scaled rapidly. For us, it has certainly provided a range of flexibility that we hadn't appreciated before we started. This means that in times of high demand for processes to be completed, we're able to quickly scale up on demand. That gives us that additional flexibility without the need to potentially consider contingent labor increases. So, it's sort of a head count avoidance increase. So, that's proved very useful for us."
"The most valuable feature is the automated service mapping."
"It is a scalable solution."
"The solution is very stable and powerful."
"It is important to have visibility of the complete infrastructure in one's organization."
"The solution is a giant when it comes to enterprise service management."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"Weekly reports to management really make our life simple."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"We can manually capture the assets available within the location."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The initial setup is pretty easy."
"Track-It! has many features that help make us more efficient and cost effective as a department."
 

Cons

"Especially while using v11, I often experience freezes with OCR extraction from PDF files."
"The optical character recognition of various documents and templates, particularly when using the Arabic language, has room for improvement."
"Cloud was one of the features we wanted to see, because it makes it much easier. The second feature is ease of use in terms of agnostic operating system."
"The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent."
"I would like to leverage the AI component without the requirement to know a coding language, such as Python."
"I would like it to have AI and ML capabilities."
"It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot."
"The installation piece was sort of complicated because we are new to the business."
"The improvement I want to see is a reduction in duplicate records."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"A review of end of life data would be nice."
"BMC Helix Discovery needs more customization options."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"We would like updates more often."
"The product is not fully automated."
"Their self-service is not user friendly."
"The solution is cumbersome to use."
"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
 

Pricing and Cost Advice

"We are a partner of Automation Anywhere and find the pricing to be reasonable."
"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."
"We have seen the tangible benefits of taking monotonous work off people's plates, creating capacity, and cost reductions."
"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."
"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."
"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."
"As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go."
"Our costs are approximately between $5,000 to $10,000 per license."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"We have a perpetual license for the solution."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"BMC Track-It!’s price is reasonable compared to other products."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
11%
Manufacturing Company
11%
Computer Software Company
6%
Financial Services Firm
19%
Manufacturing Company
10%
Government
8%
Energy/Utilities Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise83
Large Enterprise553
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
Ask a question
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
BMC Numara Track-It!, Numara Track-It!, Numara
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Florida Hospital, Mitchell International
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: June 2026.
903,067 professionals have used our research since 2012.