BMC Helix Discovery vs BMC Track-It! comparison

Why PeerSpot?

BMC Helix Discovery and BMC Track-It! are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #10 with an average rating of 8.3, while BMC Track-It! is ranked #17. Additionally, 88% of BMC Helix Discovery users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and BMC Helix Discovery compete in the IT management category. BMC Helix Discovery has the upper hand with its advanced asset discovery capabilities offering a comprehensive IT asset and dependency mapping solution.

Features: BMC Track-It! includes capabilities like help desk management, ticketing, and asset tracking, providing control over IT service management. BMC Helix Discovery offers automated discovery of physical, virtual, and cloud environments, insights into asset interdependencies, and the ability to integrate with BMC Helix ITSM and ServiceNow ITSM.

Room for Improvement: BMC Track-It! could improve in areas like simplifying setup, enhancing scalability, and refining user interface design. BMC Helix Discovery might focus on enriching reporting features, increasing integration options beyond current ecosystems, and enhancing cost-effectiveness to better compete with other solutions.

Ease of Deployment and Customer Service: BMC Helix Discovery’s deployment is cloud-based, promoting quick deployment and scalability. Its customer service supports integration and assistance. BMC Track-It! being on-premise might require more deployment time and is appreciated for its support in routine help desk operations.

Pricing and ROI: BMC Track-It! offers lower initial setup costs, making it appealing for smaller businesses focusing on budget. BMC Helix Discovery, despite higher setup costs, provides a greater ROI by improving asset management efficiencies and reducing downtime, making it suitable for businesses seeking extensive IT infrastructure insights.

To learn more, read our detailed BMC Helix Discovery vs. BMC Track-It! Report (Updated: September 2026).

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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JonathanPic

Presales Manager at HCLSoftware

Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships

The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We've delivered tremendous value in a really short amount of time and gotten a lot of support from our organization."

"Scalability is good. There is no question about its scalability."

"This product makes my life easier."

"Automation Anywhere's central command center is good."

"We are having a very good experience with this product."

"It is highly accurate and gets up and running in a very short period of time."

"The technical support has been good in my experience. However, you need to use the latest version to get the right level of support. If it is an end-of-life version, you might not get support from Automation Anywhere."

"So far, we have seen that a valuable feature of Automation Anywhere is the ease of integrating it with multiple systems. It can very easily integrate with an environment of an organization. It helps in a quick go to access and implementation. You don't have to spend days implementing Automation Anywhere software. You can quickly go drag and drop and do an ease of configuration. You can actually get your bot up and running very fast, which is one important advantage."

More Automation Anywhere pros

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"The most valuable feature of the solution is its application dependency mapping."

"The solution is definitely useful."

"The ability of BMC Helix Discovery to save time and money for customers is all about resolution times and first fixes, linking heavily to the CMDB and ensuring that you have good clean data."

"A valuable feature concerns the ability to integrate with different solutions."

"BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans."

"The solution is very stable and powerful."

"It is a scalable solution."

More BMC Helix Discovery pros

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"We can manually capture the assets available within the location."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

More BMC Track-It! pros

Cons

"Sometimes, the bot struggles to initiate on the cloud, even when everything appears in place. This issue occasionally requires uninstalling and reinstalling a component on my PC, although I cannot recall the specific component involved."

"Its pricing definitely needs to be more competitive. When licensing costs are high, we cannot use this tool for automation."

"I haven't gone deep in the tool, but so far it looks good."

"They have incorporated many latest technologies, such as AI, and there is always scope to improve the processes and have more stability."

"Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use."

"I would like to see a lot around API integration going forward, like the ability for other systems to talk to the AI better by opening it up. I would like to see more chatbots or anything in the journey of making it truly immersive for human workers working with these bots."

"This solution could be more stable because sometimes I see some bugs."

"There are a lot of things that need to be improved, especially related to the Control Room, but you can develop and scale with this tool very, very fast."

More Automation Anywhere cons

"I would like to see a lower price and better technical support."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops."

"A review of end of life data would be nice."

"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

"An area that can be improved is the IoT."

"Resolution time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"There is still room for improvement in terms of stability."

More BMC Helix Discovery cons

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Their self-service is not user friendly."

"The area where we would like to see improvement is in the asset management module."

"The solution is cumbersome to use."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

Pricing and Cost Advice

"The price of this product is good."

"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."

"I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well."

"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."

"The pricing is a bit higher."

"The cost of this solution is a little bit high, but it is worth the price."

"The pricing is fair. My company is part of a big organization, so the pricing is very advantageous."

"Automation Anywhere is affordable."

More Automation Anywhere pricing and cost advice

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"We have a perpetual license for the solution."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The licenses are very complex and quite costly."

"The licensing fee is very low."

More BMC Helix Discovery pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Comms Service Provider

10%

Financial Services Firm

16%

Outsourcing Company

10%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	158
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for BMC Helix Discovery?

The setup cost is on the expensive side.

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What needs improvement with BMC Helix Discovery?

The interface is quite old and can be outdated.

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What is your primary use case for BMC Helix Discovery?

BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.

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Compared 3% of the time

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Compared 21% of the time

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Compared 16% of the time

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Compared 9% of the time

iQuate iQCloud vs BMC Helix Discovery

Compared 7% of the time

FireMon Asset Manager vs BMC Helix Discovery

Compared 6% of the time

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Compared 14% of the time

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Compared 8% of the time

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Compared 7% of the time

Open iT, Inc. vs BMC Track-It!

Compared 6% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Helix Discovery

September 2026

Download BMC Helix Discovery product report

Buyer's Guide

IT Asset Management

August 2026

Download BMC Track-It! product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Discovery, ADDM, Atrium Discovery & Dependency Mapping

BMC Numara Track-It!, Numara Track-It!, Numara

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

BMC Helix

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Helix Discovery offers a unique blend of data modeling, ITSM integration, AI-driven mapping, and robust security, providing effective visibility and management over IT assets, both in cloud and on-premises environments.

BMC Helix Discovery is renowned for its ability to enhance IT asset visibility by utilizing dynamic service models and providing comprehensive infrastructure insights. It simplifies deployment through its agentless setup and integrates effortlessly with ITSM solutions. The AI-driven capabilities help predict and quickly resolve IT issues, promoting efficient asset management. Despite its advantages, there is room for improvement in terms of customization, especially for non-Windows environments, and improving stability and integration with other solutions.

What are the most important features of BMC Helix Discovery?

Data Modeling: Provides detailed and dynamic representations of infrastructure components.
ITSM Integration: Seamlessly integrates with IT service management solutions.
AI-driven Service Mapping: Predictive insights to identify and resolve potential issues swiftly.
Security Protocols: Implements strong security measures to protect IT assets.
Scalability: Supports growing infrastructure demands efficiently.

What benefits should users look for in reviews?

Fast Deployment: Quick and easy setup due to its agentless nature.
Improved Visibility: Enhancements in IT asset management and insight.
Efficient Asset Management: Comprehensive monitoring and compliance support.
Scalable Solutions: Accommodates both small and large organizations.

In industries such as finance, healthcare, and technology, BMC Helix Discovery is utilized to automate event management and security processes, integrate with CMDBs, and discover network-connected devices. Organizations benefit from generating reports on system versions and patches, integrating cloud and on-premises data into their management databases for a holistic view of IT resources.

BMC Helix

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Florida Hospital, Mitchell International

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

Free Report: BMC Helix Discovery vs. BMC Track-It!

Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2026.

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