BMC Helix Discovery vs BMC Track-It! comparison

Why PeerSpot?

BMC Helix Discovery and BMC Track-It! are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #10 with an average rating of 8.3, while BMC Track-It! is ranked #18. Additionally, 88% of BMC Helix Discovery users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and BMC Helix Discovery compete in the IT management category. BMC Helix Discovery has the upper hand with its advanced asset discovery capabilities offering a comprehensive IT asset and dependency mapping solution.

Features: BMC Track-It! includes capabilities like help desk management, ticketing, and asset tracking, providing control over IT service management. BMC Helix Discovery offers automated discovery of physical, virtual, and cloud environments, insights into asset interdependencies, and the ability to integrate with BMC Helix ITSM and ServiceNow ITSM.

Room for Improvement: BMC Track-It! could improve in areas like simplifying setup, enhancing scalability, and refining user interface design. BMC Helix Discovery might focus on enriching reporting features, increasing integration options beyond current ecosystems, and enhancing cost-effectiveness to better compete with other solutions.

Ease of Deployment and Customer Service: BMC Helix Discovery’s deployment is cloud-based, promoting quick deployment and scalability. Its customer service supports integration and assistance. BMC Track-It! being on-premise might require more deployment time and is appreciated for its support in routine help desk operations.

Pricing and ROI: BMC Track-It! offers lower initial setup costs, making it appealing for smaller businesses focusing on budget. BMC Helix Discovery, despite higher setup costs, provides a greater ROI by improving asset management efficiencies and reducing downtime, making it suitable for businesses seeking extensive IT infrastructure insights.

To learn more, read our detailed BMC Helix Discovery vs. BMC Track-It! Report (Updated: September 2026).

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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JonathanPic

Presales Manager at HCLSoftware

Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships

The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We saw a 70 percent decrease in manual steps. If something took 10 steps to do, we are doing it in three steps today."

"While our Automation Anywhere's implementation is in a premature stage, it has really decreased the workload on our service desk and we definitely see some ROI in the future from this product."

"Automation Anywhere helped multiple clients to save a lot of data entry time and have automated almost every repetitive task, and AA Control Room helped to manage the operations of both attended and unattended automations and have helped a continuous run of the bots saving hundreds of thousands of dollars."

"The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box."

"Using Automation Anywhere saves us time, money, and eliminates errors."

"Automation Anywhere's support has been great since we signed up for gold support last year."

"It has changed our mindset, as people have started to think about automating things and come up with new perspectives, alternatives, or improvements by which automation can be implemented."

"The CyberArk integration and setup are really amazing and it helps us to win deals for new projects."

More Automation Anywhere pros

"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."

"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."

"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."

"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."

"The initial setup was quite easy."

"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."

"A valuable feature concerns the ability to integrate with different solutions."

"The initial setup is simple."

More BMC Helix Discovery pros

"Track-It! has many features that help make us more efficient and cost effective as a department."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"We use it to create and manage our work orders."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"We can manually capture the assets available within the location."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

More BMC Track-It! pros

Cons

"We have been a little frustrated by the frequency of cache releases."

"They could improve the learning curve."

"Right now, we are using a VM with Automation Anywhere installed inside it, but it would be nice if the solution could be used on macOS."

"The UI can be improved a little bit to make it easier for beginners to understand."

"Better support for Excel is needed because there are a lot of limitations and we are having issues with it."

"The A2019 in early releases had been quite unstable to our experience."

"Where minor but widespread changes are made to the cloud product being operated upon, changing the cloned search values individually was incredibly time consuming, and it shut down the RPA service until it was fixed."

"In a cost-sensitive industry like banking, where automation needs to prove clear ROI, a more flexible pricing structure would assist organizations in expanding automation more aggressively without feeling constrained by budget considerations."

More Automation Anywhere cons

"BMC Helix Discovery needs more customization options."

"Resolution time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue."

"The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries."

"A review of end of life data would be nice."

"BMC Helix Discovery is a bit tough to use and administer."

"The monitoring tools could be more stable."

"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops."

More BMC Helix Discovery cons

"The area where we would like to see improvement is in the asset management module."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Their self-service is not user friendly."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The solution is cumbersome to use."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

Pricing and Cost Advice

"It's cheaper than other similar solutions."

"They are already coming out with a community license, which is really good. That's something that I wish to have."

"Automation Anywhere's pricing is significantly higher than other RPA solutions."

"They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes."

"The cost for scalability is much cheaper than developing a new system."

"The cost of this solution is a little bit high, but it is worth the price."

"The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months."

"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."

More Automation Anywhere pricing and cost advice

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The licenses are very complex and quite costly."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"We have a perpetual license for the solution."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

More BMC Helix Discovery pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

15%

Outsourcing Company

11%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	563

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for BMC Helix Discovery?

The setup cost is on the expensive side.

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What needs improvement with BMC Helix Discovery?

The interface is quite old and can be outdated.

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What is your primary use case for BMC Helix Discovery?

BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.

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Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Helix Discovery

October 2026

Download BMC Helix Discovery product report

Buyer's Guide

IT Asset Management

October 2026

Download BMC Track-It! product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Discovery, ADDM, Atrium Discovery & Dependency Mapping

BMC Numara Track-It!, Numara Track-It!, Numara

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

BMC Helix

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Helix Discovery offers a unique blend of data modeling, ITSM integration, AI-driven mapping, and robust security, providing effective visibility and management over IT assets, both in cloud and on-premises environments.

BMC Helix Discovery is renowned for its ability to enhance IT asset visibility by utilizing dynamic service models and providing comprehensive infrastructure insights. It simplifies deployment through its agentless setup and integrates effortlessly with ITSM solutions. The AI-driven capabilities help predict and quickly resolve IT issues, promoting efficient asset management. Despite its advantages, there is room for improvement in terms of customization, especially for non-Windows environments, and improving stability and integration with other solutions.

What are the most important features of BMC Helix Discovery?

Data Modeling: Provides detailed and dynamic representations of infrastructure components.
ITSM Integration: Seamlessly integrates with IT service management solutions.
AI-driven Service Mapping: Predictive insights to identify and resolve potential issues swiftly.
Security Protocols: Implements strong security measures to protect IT assets.
Scalability: Supports growing infrastructure demands efficiently.

What benefits should users look for in reviews?

Fast Deployment: Quick and easy setup due to its agentless nature.
Improved Visibility: Enhancements in IT asset management and insight.
Efficient Asset Management: Comprehensive monitoring and compliance support.
Scalable Solutions: Accommodates both small and large organizations.

In industries such as finance, healthcare, and technology, BMC Helix Discovery is utilized to automate event management and security processes, integrate with CMDBs, and discover network-connected devices. Organizations benefit from generating reports on system versions and patches, integrating cloud and on-premises data into their management databases for a holistic view of IT resources.

BMC Helix

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Florida Hospital, Mitchell International

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

Free Report: BMC Helix Discovery vs. BMC Track-It!

Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2026.

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