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BMC Helix Discovery vs BMC Track-It! comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (9th)
BMC Track-It!
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
IT Asset Management (17th), License Management (6th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
reviewer2287086 - PeerSpot reviewer
ICT Manager at a legal firm with 11-50 employees
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has not only my organization but several customers as well, particularly the organizations from the automobile industry, benefitted in their vision to transform their business objective towards the path of digital transformation."
"The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards."
"The digital worker is interesting."
"The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations, and Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable and is saving so much time for us."
"Other products are more low-code, whereas Automation Anywhere is no-code making it easier to learn and user-friendly."
"From a technical perspective, developers can easily create bots and get things done with this tool."
"Its ease of use is the most valuable feature. It is easy to train developers and find the right people, then use them to build the tool."
"IQ Bot is a valuable feature. It processes unstructured data to structured data. It helps me by making tasks less time consuming. It reduces the effort it takes versus manually."
"The ability of BMC Helix Discovery to save time and money for customers is all about resolution times and first fixes, linking heavily to the CMDB and ensuring that you have good clean data."
"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The solution is definitely useful."
"BMC provides great support. As managed service support, they are gold."
"The most valuable feature of the solution is its application dependency mapping."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The solution's most valuable feature is service modeling."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"The initial setup is pretty easy."
"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"We can manually capture the assets available within the location."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
 

Cons

"When we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row.... When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down..."
"We'd like to see more AI features."
"In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options."
"When it comes to Citrix automation, AA should improve or add more features in such a way that all the commands should work when automating a Citrix application."
"So far, the stability is not good. We are trying to improve this because we are facing a lot of instability issues."
"When I change the name of a variable in the Variable Manager, I would really like it to change in the code."
"The technical support is critical for this product, but we have found them a challenge to work with."
"For my organization specifically, the challenge is with Automation Anywhere upgradation. We have more than 100 bots that were developed five years ago."
"The monitoring tools could be more stable."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries."
"I would like to see the ability to scan some of the newer cloud platforms."
"Management of its own application infrastructure and integrations with other BMC tools."
"BMC Helix Discovery is a bit tough to use and administer."
"A review of end of life data would be nice."
"I would like to see a lower price and better technical support."
"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Their self-service is not user friendly."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
 

Pricing and Cost Advice

"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."
"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."
"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."
"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."
"Automation Anywhere's price is considerably better than UiPath's."
"One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself."
"Our annual licensing costs for the entire company are $100,000."
"The pricing model can be a bit more flexible."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"We have a perpetual license for the solution."
"The solution offers yearly licenses."
"The licensing fee is very low."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"BMC Track-It!’s price is reasonable compared to other products."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
11%
Construction Company
10%
Financial Services Firm
16%
Manufacturing Company
9%
Outsourcing Company
9%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
Ask a question
Earn 20 points
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
BMC Numara Track-It!, Numara Track-It!, Numara
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Florida Hospital, Mitchell International
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: August 2026.
911,039 professionals have used our research since 2012.