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BMC Helix Discovery vs BMC Track-It! comparison

BMC Helix Discovery and BMC Track-It! are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #2 with an average rating of 8.2, while BMC Track-It! is ranked #21 with an average rating of 5.0. BMC Helix Discovery holds a 8.7% mindshare in IAM, compared to BMC Track-It!’s 1.2% mindshare. Additionally, 87% of BMC Helix Discovery users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.
BMC Helix Discovery
Read 25 BMC Helix Discovery reviews
  • 2,948 Views
  • 1,467 Comparison Views
87% willing to recommend
BMC Track-It!
Read 5 BMC Track-It! reviews
  • 283 Views
  • 233 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Helix Discovery and BMC Track-It! based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Helix Discovery vs. BMC Track-It! Report (Updated: October 2024).
Buyer's Guide
BMC Helix Discovery vs. BMC Track-It!
October 2024
Download the complete report
Helped 816,406 peers since 2012
 

Categories and Ranking

BMC Helix Discovery
Ranking in IT Asset Management
2nd
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
25
Ranking in other categories
No ranking in other categories
BMC Track-It!
Ranking in IT Asset Management
21st
Average Rating
7.4
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
License Management (8th)
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.7%, up from 8.3% compared to the previous year. The mindshare of BMC Track-It! is 1.2%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Shirish Kamalapurkar - PeerSpot reviewer
Very stable, fast, and powerful with valuable inventory management features
Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…
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reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution is its application dependency mapping."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The initial setup is simple."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"BMC Helix Discovery is very intuitive."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The data models are the most useful aspect of the solution."
"The initial setup was quite easy."
More BMC Helix Discovery pros
"The initial setup is pretty easy."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
More BMC Track-It! pros
 

Cons

"The license model could be more flexible and cheaper pricing."
"The improvement I want to see is a reduction in duplicate records."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"A review of end of life data would be nice."
"It is very complicated to use."
"It would be nice to see more updates to the solution."
"BMC Helix Discovery is a bit tough to use and administer."
"An area that can be improved is the IoT."
More BMC Helix Discovery cons
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Their self-service is not user friendly."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
 

Pricing and Cost Advice

"The solution offers yearly licenses."
"The licenses are very complex and quite costly."
"We have a perpetual license for the solution."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"The licensing fee is very low."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
More BMC Helix Discovery pricing and cost advice
"BMC Track-It!’s price is reasonable compared to other products."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
17%
Energy/Utilities Company
8%
Manufacturing Company
7%
Government
15%
Financial Services Firm
13%
Healthcare Company
11%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
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What is your experience regarding pricing and costs for BMC Helix Discovery?
I would rate the pricing around four out of ten. It is quite expensive.
See all answers
What needs improvement with BMC Helix Discovery?
The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...
See all answers
What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
See all answers
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
See all answers
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
See all answers
 

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Compared 100% of the time
More BMC Track-It! Competitors
 

Product Reports

Buyer's Guide
BMC Helix Discovery
November 2024
BMC Helix Discovery reportDownload BMC Helix Discovery product report
Buyer's Guide
IT Asset Management
November 2024
BMC Track-It! reportDownload BMC Track-It! product report
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
BMC Numara Track-It!, Numara Track-It!, Numara
 

Learn More

BMC
BMC
 

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Florida Hospital, Mitchell International
Buyer's Guide
BMC Helix Discovery vs. BMC Track-It!
October 2024
Free Report: BMC Helix Discovery vs. BMC Track-It!
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: October 2024.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.