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BMC Helix Discovery vs BMC Track-It! comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
663
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (8th)
BMC Track-It!
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
IT Asset Management (17th), License Management (6th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
reviewer2287086 - PeerSpot reviewer
ICT Manager at a legal firm with 11-50 employees
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have automated the daily reports and it will trigger automatically once jobs are completed from the backend database which has saved a lot of extra work for our team, saving workforce and time."
"When our organization switched to Automation Anywhere, the accuracy rate improved and consequently, there has not been much data loss."
"It is a great solution."
"The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good."
"In the age of agentic AI, it's allowing us to imagine what comes next."
"The error handling and troubleshooting are very good, and it is easy for a developer to know what happened in any particular line of code."
"The interface is a lot better than a lot of other tools which are out there."
"What I like most about Automation Anywhere is that it saves a lot of time because it rarely makes mistakes, which could have been made if we were to do that work repeatedly."
"The ability of BMC Helix Discovery to save time and money for customers is all about resolution times and first fixes, linking heavily to the CMDB and ensuring that you have good clean data."
"In terms of the tools that BMC sells and tools like this on the market, there is no match."
"The solution's most valuable feature is service modeling."
"BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans."
"BMC provides great support. As managed service support, they are gold."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The solution is very stable and powerful."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"The initial setup is pretty easy."
"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
 

Cons

"Automation Anywhere has some limitation with its integrations."
"The product falls behind in working with webhooks."
"Currently, Automation Anywhere's debugging functionality is minimal."
"Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence. Right now, RPA is basically limited to a bot which is simply following the instructions that it was given. However, what would be really useful is if a bot was able to more flexibly respond to issues. For example, sometimes there are erroneous errors and pop ups. With good code, you can certainly build your bots to be able to handle that. However, it does take time and a bit of technical know-how to be able to do that."
"The product needs to catch up to the promise of known technology and apply more intelligent behaviors concerning AI or unstructured learning."
"Attended automation sometimes might go into exceptions, thus we need to monitor it in-between, then check whether it is working properly. This way, we ensure the bot is working properly."
"Copilot is an area with a lot of scope for improvement. It's the number one thing to improve."
"The main problem that I have with Automation Anywhere is the support. When I have problems that I cannot solve by myself, it is hard to achieve a good result with support. Language is another issue."
"BMC Helix Discovery is a bit tough to use and administer."
"The monitoring tools could be more stable."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"I would like to see the ability to scan some of the newer cloud platforms."
"I would like to see a lower price and better technical support."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The license model could be more flexible and cheaper pricing."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
 

Pricing and Cost Advice

"We have purchased licenses, but are trying to obtain more bot programmer licenses."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"It's a bit expensive compared to other RPA tools on the market."
"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."
"Whatever investment, licensing, and resource costs together are put in for development and delivery, we are still at an ROI of 250 percent."
"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."
"They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes."
"Our annual licensing costs for the entire company are $100,000."
"We have a perpetual license for the solution."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"The solution offers yearly licenses."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"The licensing fee is very low."
"The licenses are very complex and quite costly."
"BMC Track-It!’s price is reasonable compared to other products."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
10%
Financial Services Firm
17%
Manufacturing Company
9%
Government
8%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business159
Midsize Enterprise81
Large Enterprise554
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
Ask a question
Earn 20 points
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
BMC Numara Track-It!, Numara Track-It!, Numara
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Florida Hospital, Mitchell International
Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: June 2026.
906,960 professionals have used our research since 2012.