BMC Helix Discovery and ServiceNow Discovery compete in the IT asset management category. Based on user reviews, BMC Helix Discovery has an edge in user-friendliness and cost-effectiveness, while ServiceNow Discovery offers superior integration capabilities.
Features: BMC Helix Discovery is recognized for its application modeling capabilities, agentless operations, and flexible deployment solutions. Users highlight its seamless integration with ITSM solutions and robust security features. ServiceNow Discovery stands out for its integration within the ServiceNow suite, automated service mapping, and comprehensive IT asset visibility, providing valuable insights into application dependencies and relationships.
Room for Improvement: Users suggest BMC Helix Discovery could enhance integration with newer cloud platforms and improve asset management educational resources. Attention to client-side features such as printer and desktop discovery is also recommended. For ServiceNow Discovery, users suggest better integration with legacy systems, greater automation flexibility, and improved user-friendliness in reporting features and managing licensing costs.
Ease of Deployment and Customer Service: Both BMC Helix Discovery and ServiceNow Discovery offer flexible deployment across cloud and on-premises environments. BMC Helix is noted for its intuitive deployment process, though its customer service receives mixed reviews regarding response times. ServiceNow Discovery also supports robust deployment options, with its technical support viewed as responsive and helpful by users.
Pricing and ROI: BMC Helix Discovery is considered competitively priced, often cited as being half the cost of ServiceNow Discovery, offering good value for investment through operational efficiency. Despite the higher cost, ServiceNow Discovery's extensive features and automation are seen as justifying its price. However, its complex licensing model and cost are concerns for users, with suggestions for more flexible pricing to enhance ROI. Both solutions are recognized for delivering value, with BMC’s lower price offering an attractive choice.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
