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Lansweeper vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Lansweeper
Ranking in IT Asset Management
9th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in IT Asset Management
5th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
Server Monitoring (2nd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of January 2025, in the IT Asset Management category, the mindshare of Lansweeper is 12.6%, up from 8.3% compared to the previous year. The mindshare of ServiceNow Discovery is 5.0%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Bo Kennedy - PeerSpot reviewer
A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises
A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product. It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed. Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all. It is really easy to use in contrast to some more enterprise-level solutions. All the information is basically very accessible. It's a powerful tool for someone who has to do a lot of functions by themself, as opposed to spreading it around between multiple users. For a small business that has an administrator or a couple of administrators that need tons of information in a central location, and that has some compliance people that have to run reports and are not necessarily power users, it is a great product.
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"We've found the most value right now in the inventory of the equipment."
"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."
"Provides good reports from every asset."
"The solution provides inventory information that is very important to our company."
"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."
"The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable."
"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
 

Cons

"It would be great if Lansweeper could combine security functions like vulnerability management."
"The support is an area that could improve. The support staff could be more knowledgeable."
"The feature to deploy software in endpoints needs to be improved."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"The help desk is not exactly its strong suit."
"Lacks an end-to-end asset management tool."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Technical support has not been helpful when we have come across problems."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
 

Pricing and Cost Advice

"It is not high and it is fair according to the worth it offers."
"It actually costs some money in the long run because of the licensing model."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."
"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."
"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."
"The solution is not inexpensive so pricing is rated a three out of ten."
"The product pricing is fair and reasonable for the value it provides."
"The product is not cheap."
"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."
"It's on a yearly basis. We renew our contract for three years at a time."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"If the product is not deployed properly, it can be very expensive."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Healthcare Company
8%
Government
7%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Lansweeper?
One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...
What is your experience regarding pricing and costs for Lansweeper?
As I explained, we cannot negotiate the cost with Lansweeper, however, it's a bit higher.
What needs improvement with Lansweeper?
The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of di...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...
What needs improvement with ServiceNow Discovery?
The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.
 

Learn More

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Overview

 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Lansweeper vs. ServiceNow Discovery and other solutions. Updated: January 2025.
831,020 professionals have used our research since 2012.