Lansweeper vs ServiceNow Discovery comparison

Lansweeper and ServiceNow are both solutions in the IT Asset Management category. Lansweeper is ranked #4 with an average rating of 8.7, while ServiceNow is ranked #3 with an average rating of 8.3. Lansweeper holds a 12.2% mindshare in IAM, compared to ServiceNow’s 5.8% mindshare. Additionally, 100% of Lansweeper users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Lansweeper

Read 14 Lansweeper reviews

2,241 Views
2,219 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

3,945 Views
1,460 Comparison Views

97% willing to recommend

Lansweeper

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and Lansweeper are prominent competitors in the IT operations and asset management space. ServiceNow Discovery offers a broader range of advanced IT operations capabilities, making it superior for enterprises with complex IT needs.

Features: ServiceNow Discovery includes integration with CMDB, dependency mapping, and robust cloud discovery, centralizing and automating IT operations. Lansweeper focuses on IT asset management with strong inventory management and offers both agentless and agent-based solutions, particularly excelling in Windows environments.

Room for Improvement: ServiceNow Discovery needs enhancements in its cloud capabilities and a more transparent pricing model. The descriptive quality of error messages and AI features also require improvement. Lansweeper should improve security features, develop its cloud solution further, and offer better support communication options.

Ease of Deployment and Customer Service: ServiceNow Discovery is versatile for deployment across various cloud environments but can be complex in initial setup. Its customer service is inconsistent, with some reports of delayed response times. Lansweeper is easier to deploy due to its straightforward on-premises setup and generally offers reliable support for less complex environments.

Pricing and ROI: ServiceNow Discovery is expensive with licensing based on configuration items, but many users find the ROI worth the cost due to enhanced efficiency and reduced IT overhead. Lansweeper is more cost-effective with a simpler pricing structure, appealing to smaller companies, though recent price hikes reflect its growing functionality.

To learn more, read our detailed Lansweeper vs. ServiceNow Discovery Report (Updated: July 2025).

Buyer's Guide

Lansweeper vs. ServiceNow Discovery

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Lansweeper

Ranking in IT Asset Management

4th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of Lansweeper is 12.2%, up from 10.4% compared to the previous year. The mindshare of ServiceNow Discovery is 5.8%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Victor Vu

Regional IT Infrastructure Operations Specialist at Deheus

Efficient asset management with room to address pricing and security concerns

We use Lansweeper primarily for scan discovery and device access discovery within our IT environment The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable. It provides us with detailed information such as GPU, CPU, memory, and OS after scanning…

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

"The solution provides inventory information that is very important to our company."

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets."

"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."

"Lansweeper is very easy to use, and its technical support is very good."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"The solution has an excellent health status feature and a user-friendly interface that contains all necessary information."

More Lansweeper pros

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"We mostly use the solution's ITSM and ITOM capabilities in most workflows."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"It's a single system of record and it captures the relationships."

"The process involving the original setup of the solution is excellent."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"This solution provides excellent insights."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

More ServiceNow Discovery pros

Cons

"The support is an area that could improve. The support staff could be more knowledgeable."

"In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements."

"The help desk is not exactly its strong suit."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"The feature to deploy software in endpoints needs to be improved."

More Lansweeper cons

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"ServiceNow Discovery should improve its cloud capabilities."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"I am not seeing significant ROI beyond breaking even on what I spend."

"Improvements could include implementing chatbots to simplify ticket creation."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It is not high and it is fair according to the worth it offers."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"It actually costs some money in the long run because of the licensing model."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"The solution is not inexpensive so pricing is rated a three out of ten."

"If the product is not deployed properly, it can be very expensive."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"The price could be better. It's a bit on the pricey side."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

12%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

See all answers

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

See all answers

What needs improvement with Lansweeper?

It is quite difficult to tell how Lansweeper can be improved, but we have encountered some problems correctly identifying product versions. For example, Lansweeper can scan 7-Zip version 7.2, but w...

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

ManageEngine IT Asset Management vs Lansweeper

Compared 39% of the time

Qualys VMDR vs Lansweeper

Compared 11% of the time

Device42 vs Lansweeper

Compared 9% of the time

Spiceworks vs Lansweeper

Compared 6% of the time

ServiceNow vs Lansweeper

Compared 5% of the time

More Lansweeper Competitors

Tanium vs ServiceNow Discovery

Compared 24% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Qualys VMDR vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Lansweeper

July 2025

Download Lansweeper product report

Buyer's Guide

ServiceNow Discovery

June 2025

Download ServiceNow Discovery product report

Overview

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Lansweeper

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Lansweeper vs. ServiceNow Discovery

July 2025

Free Report: Lansweeper vs. ServiceNow Discovery

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