IT Supervisor at a agriculture with 11-50 employees
Real User
Top 20
2023-12-19T14:45:00Z
Dec 19, 2023
The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal.
It would be great if Lansweeper could combine security functions like vulnerability management. Lansweeper should improve the cloud solution because some features are available only on the on-prem solution.
Director Managed Services, NOC at Fulcrum Technology Solutions, LLC
Real User
2022-03-21T17:01:59Z
Mar 21, 2022
I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software...
The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal.
It would be great if Lansweeper could combine security functions like vulnerability management. Lansweeper should improve the cloud solution because some features are available only on the on-prem solution.
The support is an area that could improve. The support staff could be more knowledgeable.
The feature to deploy software in endpoints needs to be improved.
I think they should come up with an end-to-end asset management tool. That's what we need.
I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool.
We're trying to use it for the help desk, but that's not exactly its strong suit.