Microsoft Configuration Manager and ServiceNow Discovery compete in IT management. Microsoft Configuration Manager holds an advantage with comprehensive deployment capabilities, beneficial for streamlined operations and environment management.
Features: Microsoft Configuration Manager excels in application deployment and patch management. It automates OS deployments, manages Windows updates, and integrates with Intune for mobile management. ServiceNow Discovery focuses on discovery, configuration management, and service mapping within the ServiceNow suite, providing insights and relying on integration with other platforms.
Room for Improvement: Microsoft Configuration Manager could enhance WSUS management and support for updates to non-Microsoft products. It is noted for high resource consumption and limited multiple Intune subscription integration. ServiceNow Discovery encounters challenges with cost and setup complexity, requiring improvement in ease of use and report enhancement for non-standard infrastructures.
Ease of Deployment and Customer Service: Microsoft Configuration Manager is typically deployed on-premises, providing stability but requiring expertise for setup. Technical support experiences vary based on support plans. ServiceNow Discovery offers flexible deployment in private and public clouds with extensive documentation. However, initial setup may be costly and challenging. Both provide robust customer support options, influenced by the support package chosen.
Pricing and ROI: Microsoft Configuration Manager's licensing is costly, tied to infrastructure size and required features like SQL Server, but offers positive ROI through automation. ServiceNow Discovery, also expensive, operates on a subscription model but compensates with advanced features. Both solutions enhance ROI by optimizing operations and management efficiency.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
The product is suitable for our size, handling 800 devices.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
There were misconfigurations by our team rather than issues with the product itself.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The setup cost is considered sufficient.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
The product valuable for deployment recovery.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.
New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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