Microsoft Configuration Manager and ServiceNow Discovery compete in IT operations management. Microsoft Configuration Manager has a slight advantage due to its strong integration with Microsoft products and comprehensive management features.
Features: Microsoft Configuration Manager offers application deployment, patch management, and centralized system management, excelling in automation and reporting. ServiceNow Discovery integrates with the ServiceNow platform, providing automated asset management, service mapping, and a single system of record for IT operations.
Room for Improvement: Microsoft Configuration Manager needs better integration with non-Microsoft products, improved reporting accuracy, and performance. ServiceNow Discovery could enhance service mapping accuracy, reduce costs, and simplify configuration with better plugin support.
Ease of Deployment and Customer Service: Microsoft Configuration Manager deploys primarily on-premises with hybrid options and offers varying support experiences based on issue complexity. ServiceNow Discovery offers flexibility with Cloud and on-premises deployments, supported with extensive documentation and resources despite occasional integration complexities.
Pricing and ROI: Microsoft Configuration Manager's high pricing is offset by ROI from automation and productivity gains, though licensing impacts cost. ServiceNow Discovery's cost is justified by its integrated capabilities, with node-based pricing and notable acquisition costs in relation to other solutions.
Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.
New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
