Qualys VMDR vs ServiceNow Discovery comparison

Qualys and ServiceNow are both solutions in the IT Asset Management category. Qualys is ranked #4 with an average rating of 8.2, while ServiceNow is ranked #5 with an average rating of 8.2. Qualys holds a 3.6% mindshare in IAM, compared to ServiceNow’s 4.7% mindshare. Additionally, 94% of Qualys users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Qualys VMDR

Read 90 Qualys VMDR reviews

1,072 Views
815 Comparison Views

94% willing to recommend

ServiceNow Discovery

Read 40 ServiceNow Discovery reviews

1,141 Views
566 Comparison Views

97% willing to recommend

Qualys VMDR

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 29, 2024

Qualys VMDR and ServiceNow Discovery are both comprehensive tools for vulnerability management and asset discovery. ServiceNow Discovery has the upper hand due to its extensive features, despite Qualys VMDR excelling in pricing and support.

Features: Qualys VMDR includes automated scanning, detailed reporting, and effective asset tracking. ServiceNow Discovery offers wide range of integrations, scalable architecture, and extensive customization options.

Room For Improvement: Qualys VMDR needs enhancements in user management, performance optimization, and interface design. ServiceNow Discovery requires better documentation, more intuitive workflows, and streamlined setup processes.

Ease of Deployment and Customer Service: Qualys VMDR is noted for straightforward deployment and responsive support. ServiceNow Discovery has robust deployment options but faces criticism for a steeper learning curve and less responsive support.

Pricing and ROI: Qualys VMDR is cost-effective with quick ROI. ServiceNow Discovery, while more expensive, offers worthwhile ROI through advanced features.

To learn more, read our detailed Qualys VMDR vs. ServiceNow Discovery Report (Updated: October 2024).

Buyer's Guide

Qualys VMDR vs. ServiceNow Discovery

October 2024

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Categories and Ranking

Qualys VMDR

Ranking in IT Asset Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Vulnerability Management (2nd), Configuration Management Databases (3rd), Container Security (10th), Risk-Based Vulnerability Management (3rd)

ServiceNow Discovery

Ranking in IT Asset Management

5th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Server Monitoring (3rd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of Qualys VMDR is 3.6%, down from 5.7% compared to the previous year. The mindshare of ServiceNow Discovery is 4.7%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Harold Jensen

Senior Cybersecurity Engineer at 3M Health Information Systems

Jul 13, 2023

Good visibility but expensive and needs better support

Support: It's often overseas and often following a script, basically asking us to redo what we opened the case with. Multiple APIs: There seems to be a lack of easy onboarding into Qualys. We had to use manual inputs and some API calls to get items in place. Dashboard: It is very rudimentary with very little customization. The Qualys Scripting Language (QSL) works differently in different Qualys modules, so when you get it working in one area you have to modify the syntax in others. User account management: We often have to give users more rights than needed just to give them what they need. Integration with the various Qualys Modules: You can tell the UI is different based on of the different teams that created them. QSL syntax same in all modules Responsiveness of some of the components: They time out, you get a blank screen, etc. Backend updates between the various modules: You update connectors and information takes a few minutes to show in VMDR or Global Asset View Connectors: Connectors have a throttling issue with AWS which causes them to frequently fail unless you manually run them again.

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RISHI GUPTA

Senior Manager at a manufacturing company with 5,001-10,000 employees

Jan 20, 2023

Valuable relationship building that discovers and auto-builds to make cleanup easy

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Qualys has a continuous endpoint monitoring feature for agent-based scanning. Once you deploy the solution, it monitors everything that is happening every 30 minutes. Then, if there are any vulnerabilities, they are reported."

"Intuitive and easy to use."

"Qualys VM's best feature is vulnerability management."

"It is a stable solution."

"The most valuable features of Qualys VMDR include patch management and the use of virtual scanners to scan appliances and devices, especially those provided by vendors where we cannot manage them ourselves."

"The most valuable feature is the certificate management."

"The most valuable feature is automation."

"I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even if tags aren't made."

More Qualys VMDR pros

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"It has given us an understanding of each layer from a server application."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"The initial setup is pretty easy."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

More ServiceNow Discovery pros

Cons

"Reports were lacking somewhat on the customization side."

"This solution could be improved by extending the agent capabilities to different operating systems including Mac and Linux. We would also like the capability to easily check for vulnerability in assets in the IOTs."

"Could use additional security for the app."

"Qualys VMDR could improve in reducing the occurrences of false positive vulnerabilities."

"The reporting in this solution can be improved."

"Qualys VM's machine learning and artificial intelligence features could be improved."

"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."

"It is a struggle to be able to pull our report and to be able to do onboarding using automated tools."

More Qualys VMDR cons

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"ServiceNow Discovery should improve its cloud capabilities."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"The solution is too high priced."

More ServiceNow Discovery cons

Pricing and Cost Advice

"The product is more expensive than that of any other vendor."

"The pricing is very competitive."

"It is more expensive than other products on the market."

"It's very expensive, especially if you want to use multiple modules of Qualys."

"The license is on a yearly basis."

"The pricing and licensing for Qualys could be improved."

"I used to work there, so I never paid for the product. As an employee, we get a lifetime license for personal use, and that's what I'm using. It is a comprehensive platform, so there is a lot more to it. There could be other solutions that are probably a little bit cheaper, but it depends on what people need. Different people have different needs. It offers many things on the same platform. If you add all the things up, it should be cheaper, but I have not done any analysis specifically."

"Qualys is a pay-as-you-go model, so there's flexibility to the pricing."

More Qualys VMDR pricing and cost advice

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"This solution is a paid option within the ServiceNow framework."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"The price could be better. It's a bit on the pricey side."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

35%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your primary use case for Qualys VM?

Qualys VM is used for vulnerability scans for the internet and applications using application exchange. There are many applications. We also use the solution for asset management per team, and the ...

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What do you like most about Qualys VMDR?

I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even ...

See all answers

What is your experience regarding pricing and costs for Qualys VMDR?

I am not aware of the actual cost or pricing as it is managed by the client.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

See all answers

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

See all answers

Comparisons

Tenable Nessus vs Qualys VMDR

Compared 19% of the time

Rapid7 InsightVM vs Qualys VMDR

Compared 9% of the time

Microsoft Defender Vulnerability Management vs Qualys VMDR

Compared 8% of the time

Tenable Security Center vs Qualys VMDR

Compared 8% of the time

Wiz vs Qualys VMDR

Compared 5% of the time

More Qualys VMDR Competitors

Tanium vs ServiceNow Discovery

Compared 30% of the time

Lansweeper vs ServiceNow Discovery

Compared 18% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 13% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 6% of the time

AWS Cloud Map vs ServiceNow Discovery

Compared 2% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Qualys VMDR

November 2024

Download Qualys VMDR product report

Buyer's Guide

ServiceNow Discovery

October 2024

Download ServiceNow Discovery product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security, Qualys Virtual Scanner Appliance

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Qualys

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ServiceNow

Overview

Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.

Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.

With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Qualys VMDR vs. ServiceNow Discovery

October 2024

Free Report: Qualys VMDR vs. ServiceNow Discovery

Find out what your peers are saying about Qualys VMDR vs. ServiceNow Discovery and other solutions. Updated: October 2024.

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