Try our new research platform with insights from 80,000+ expert users

Qualys VMDR vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Qualys VMDR enhances security by detecting vulnerabilities, improving asset management, reducing breaches, and offering 30% time-cost savings.
Sentiment score
6.9
ROI from ServiceNow Discovery varies, influenced by efficiency, data use challenges, automation benefits, and implementation strategies.
We saw a return on investment through significant savings in time, money, and resources.
 

Customer Service

Sentiment score
6.7
Qualys VMDR's customer service is responsive and efficient, though some users report delays in response speed and troubleshooting.
Sentiment score
6.3
ServiceNow Discovery's support is inconsistent, ranging from responsive to inadequate, with reliance on community forums and documentation.
The response time takes a while.
When reaching out via email, they reply quickly.
The technical support provided by Qualys is pretty good.
 

Scalability Issues

Sentiment score
8.0
Qualys VMDR offers scalable, flexible cloud-based architecture, praised for efficiency despite potential cost increases with higher usage.
Sentiment score
7.8
ServiceNow Discovery is scalable for diverse infrastructures with challenges in legacy apps and Google Cloud, impacting smaller entities' cost.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
 

Stability Issues

Sentiment score
8.0
Qualys VMDR is praised for stability and reliability, efficiently managing large scans with minor issues quickly resolved.
Sentiment score
8.2
ServiceNow Discovery is praised for its stability and reliability, performing well across updates with minimal issues when properly resourced.
 

Room For Improvement

Qualys VMDR needs better reporting, UI, integration, asset management, reduced false positives, faster support, and enhanced features.
ServiceNow Discovery needs improved integration, UI, pricing, cloud features, AI utilization, and support for ease and flexibility.
It does not automate patching unless the patch management module is purchased separately.
If AI features were integrated, it could enhance the capabilities significantly.
The response time of technical support takes a while.
Improvements could include implementing chatbots to simplify ticket creation.
 

Setup Cost

Qualys VMDR pricing is higher, flexible, and negotiable, with costs based on company size, assets, and features.
ServiceNow Discovery is considered costly, but many users find its advanced features and automation worth the investment.
I would rate the pricing between seven to eight out of ten.
I have a notion that Qualys might be more expensive than Rapid7.
ServiceNow is considered more expensive compared to other products.
 

Valuable Features

Qualys VMDR excels in vulnerability management with automatic detection, seamless integration, real-time dashboards, and user-friendly deployment features.
ServiceNow Discovery offers seamless integration, service mapping, security, and accurate data insights, enhancing IT operations and change management.
We use it daily to fix vulnerabilities by connecting with infrastructure to remediate.
Qualys VMDR offers a one-stop solution for monitoring and reporting.
I like the automated report generation and vulnerability report generation.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
 

Categories and Ranking

Qualys VMDR
Ranking in IT Asset Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
Vulnerability Management (3rd), Configuration Management Databases (2nd), Container Security (12th), Risk-Based Vulnerability Management (2nd)
ServiceNow Discovery
Ranking in IT Asset Management
5th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Server Monitoring (2nd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of February 2025, in the IT Asset Management category, the mindshare of Qualys VMDR is 3.5%, down from 5.5% compared to the previous year. The mindshare of ServiceNow Discovery is 5.4%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Harold Jensen - PeerSpot reviewer
Good visibility but expensive and needs better support
Support: It's often overseas and often following a script, basically asking us to redo what we opened the case with. Multiple APIs: There seems to be a lack of easy onboarding into Qualys. We had to use manual inputs and some API calls to get items in place. Dashboard: It is very rudimentary with very little customization. The Qualys Scripting Language (QSL) works differently in different Qualys modules, so when you get it working in one area you have to modify the syntax in others. User account management: We often have to give users more rights than needed just to give them what they need. Integration with the various Qualys Modules: You can tell the UI is different based on of the different teams that created them. QSL syntax same in all modules Responsiveness of some of the components: They time out, you get a blank screen, etc. Backend updates between the various modules: You update connectors and information takes a few minutes to show in VMDR or Global Asset View Connectors: Connectors have a throttling issue with AWS which causes them to frequently fail unless you manually run them again.
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
838,640 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
37%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
6%
Computer Software Company
16%
Financial Services Firm
12%
Healthcare Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Qualys VMDR?
I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagging system is good for tagging. We can still use QualysAgent task ID tools even ...
What is your experience regarding pricing and costs for Qualys VMDR?
For smaller enterprises, the pricing is on the pricier side. However, for larger enterprises, it's considered okay. I would rate the pricing between seven to eight out of ten.
What needs improvement with Qualys VMDR?
Regarding improvement, compliance features haven't been utilized much. I anticipate more benefits in this area in the future. Integrating other teams, such as GRV, with Qualys would be very benefic...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...
What needs improvement with ServiceNow Discovery?
The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.
 

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security
No data available
 

Overview

 

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Qualys VMDR vs. ServiceNow Discovery and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.