We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"Stability-wise, I feel it is a good product."
"This solution provides excellent insights."
"It's a single system of record and it captures the relationships."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"ServiceNow Discovery works better than other products I've used."
"SSL Certificate Monitoring and Expiry Alerting"
"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions."
"The most valuable feature is the Access Rights Manager."
"The most valuable feature is application monitoring."
"Monitoring the components on your devices with out of the box monitors or the ability to create new ones (SAM)"
"The solution can be deployed quickly."
"The product integrates with Remedy."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"It creates quite a bit of duplication, so that needs to be fixed."
"ServiceNow Discovery should improve its cloud capabilities."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"I believe that some of the trends, environmental maps, and items like those found in Orion would be very beneficial."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"The tool’s report feature created issues for us. We needed to gain skills to use that feature. The tool’s customization is not easy since you have to reconfigure the whole system."
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
"Downside of the tools is the web console are hung or crash. It need to improve the performance."
"I think they need to make reporting easier and more simple & dynamic."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
"The product does not explain why a problem occurred."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while SolarWinds Server and Application Monitor is ranked 10th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and PRTG Network Monitor. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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