Device42 and ServiceNow Discovery compete in the network discovery and IT operations management space. ServiceNow Discovery appears to have the upper hand due to its comprehensive integration with ITSM and broader cloud deployment capabilities.
Features: Device42 offers lightweight setup and efficient network device discovery with Application Dependency Mapping through agentless discovery. It provides effective IP address management and password management, enhancing security protocols. ServiceNow Discovery excels with its integration in the ServiceNow suite, offering comprehensive service mapping and a unified CMDB that supports robust relationship-building and dependency-mapping features.
Room for Improvement: Device42 could improve in intuitive management of purchase requisitions, bulk operations, and enhancing initial setup processes. Reporting and certificate management also need refinement, along with mobile-friendly options. ServiceNow Discovery could focus on simplifying setup processes for legacy applications, tuning its cost and licensing models, and improving service mapping complexity regarding off-network device discovery.
Ease of Deployment and Customer Service: Device42 is easy to install in on-premises environments, although some deployment complexities and support issues persist. Its customer support is generally responsive but can delay. ServiceNow Discovery provides flexible deployment across cloud and hybrid environments with competent technical support, though initial training resources could be enhanced.
Pricing and ROI: Device42 is cost-effective for mid-sized businesses but can be expensive with additional features. Users report a good ROI due to reduced IT management hours. ServiceNow Discovery, often perceived as costly, justifies its price with integration within the ServiceNow ecosystem and its holistic ITOM capabilities, presenting a pronounced ROI in service delivery and resource utilization.
Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing.
The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.
Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.
Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.
Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.
Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!
Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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