ServiceNow Discovery Reviews

Users have experienced varying results with ServiceNow Discovery. Some report a notable ROI, observing cost savings and efficiency, while others struggle to quantify benefits, pointing out challenges with data utilization. Effective implementation often requires a full suite of services. Costs and investment levels vary, with some achieving operational efficiency and significant savings, whereas others merely break even. Overall, the return depends on scope and integration of additional services beyond the initial deployment.

Enterprise users find ServiceNow Discovery expensive, with costs determined by nodes or subscription units. Although rated high in terms of expense, users appreciate its advanced features and automation that justify the cost. Licensing strategies vary, sometimes requiring additional payments for support services. Contracts often span three years, with options for discounts when bundled with other ServiceNow products. Despite its high price, ServiceNow Discovery is valued for its significant cost-saving potential, especially in managing complex IT environments.

• "The product pricing is fair and reasonable for the value it provides."
• "It's on a yearly basis. We renew our contract for three years at a time."
• "ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

Organizations primarily use ServiceNow Discovery for consolidating Configuration Items (CIs) and maintaining an accurate Configuration Management Database (CMDB). They automate inventory management, asset management, and discover network devices, servers, and software. ServiceNow Discovery enhances infrastructure insight, reduces manual tasks, and enables comprehensive service and application mapping. It integrates with various tools and supports IT operations, hardware, software asset management, and compliance, while ensuring efficient IT service management and change tracking.

ServiceNow Discovery's customer service is often helpful, but response times can vary. While some users praise their technical support and detail-oriented assistance, others experience delays and inefficiency. The support is generally rated around 7 to 8 out of 10 due to these inconsistencies. Users note that basic support staff may lack experience, and escalation is sometimes needed. Documentation and community forums supplement support, and there are options to hire experts for initial configurations.

ServiceNow Discovery's initial setup varies greatly between complexity and ease. Some users find it straightforward and swift, requiring minimal configuration time. Others report challenges, especially with dependencies like IP ranges and security protocols. The process can range from a few days to several months based on client needs and network environments. Despite being largely cloud-based, implementing it can involve extensive security considerations and communication with stakeholders, making it occasionally time-consuming and intricate.

ServiceNow Discovery is highly scalable, supporting both cloud and on-premises environments. Organizations can expand operations without issues by adding IP ranges and mid-servers. Various sizes of enterprises utilize it, benefiting from its agentless setup. The scalability is influenced by effective processes and support, especially for complex networks. While mostly rated positively, some believe improvements are needed for specific partner integrations. Despite potential complexity, its flexibility accommodates diverse needs efficiently, earning high satisfaction rates.

ServiceNow Discovery is widely recognized for its solid stability, often rated between eight to ten out of ten. Users rarely encounter bugs, crashes, or freezes. While there may be occasional infrastructure-related issues and the need for manual OID updates, these are not seen as hindrances. Stability is linked to adequate resource allocation, such as sufficient RAM and space, ensuring improved performance. It's suitable for small to large enterprises, maintaining reliable daily network discoveries.