Hello Mohsin, 

Unfortunately, I don't have experience with ServiceNow Discovery. But I have been using BMC Helix Discovery for more than five years. It is a really fast and user-friendly system. There is no need for an agent when installing the solution. I recommend this solution.

Hi Mohsin,

Not only BMC Helix or ServiceNow Discovery, but a few other Discovery tools are also available in the market and every discovery tool has a unique feature, hence as per me, choosing a discovery tool for your organization should be based on the organization's needs and infrastructure.

I suggest you go for proper requirement assessment sessions, i.e. infrastructure architecture, existing implemented tools, their features, use, possibilities & integrations, kind of devices in scope to discover, focused data center discovery,  focused client-side discovery, or both. What I mean to say is do not choose any tool for its features but choose the one best suitable for your organization that can provide the best output with less investment after a proper assessment of the organization's requirements and expectations from a tool.

I know my reply to your query is not the exact answer you looked for but yes, this is what I would suggest to you on the basis of my experience. As far as tool comparison is concerned, you can find it in many places with the help of search engines but I think once you know what you want then reading tool features on the tool's official website will help you more to choose the best suitable Discovery tool for your organization.

Thanks,

Madhurima

I have implemented both, and BMC Helix Discovery including its earlier versions is a far easier solution to implement than the ServiceNow Discovery offering. The BMC discovery solution integrates with Remedy and ServiceNow CMDBs and is also a technically superior product if you also want application service mapping. Contact me directly if you need a more detailed explanation.