What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

The product provides great scalability features.

ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.

One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets.

It has been stable since deployment.

We mostly use the solution's ITSM and ITOM capabilities in most workflows.

ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes.

I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface.

ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network.

The service management and operations management modules are valuable.

Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes.

ServiceNow Discovery works better than other products I've used.

The most valuable feature of ServiceNow Discovery is its performance.

The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy.

It has given us an understanding of each layer from a server application.

One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports.

The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details.

We can scale the solution.

We can find servers or services we were unaware of and stumble on vulnerabilities from those devices.

It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up.

This solution provides excellent insights.

It does a good job of collecting the data that's necessary for data centers, and IT's operations.

The initial setup is pretty easy.

I find that the Discovery and scripting features are the most useful.

The biggest advantage of ServiceNow is the value that it brings.

The process involving the original setup of the solution is excellent.

They provide the ability to see into the Discovery tools I want. They offer the best tool view.

It's a single system of record and it captures the relationships.

The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.