ServiceNow vs ServiceNow Discovery comparison

ServiceNow and ServiceNow Discovery are both solutions in the IT Asset Management category. ServiceNow is ranked #1 with an average rating of 8.5, while ServiceNow Discovery is ranked #5 with an average rating of 8.2. ServiceNow holds a 24.9% mindshare in IAM, compared to ServiceNow Discovery’s 4.8% mindshare. Additionally, 91% of ServiceNow users are willing to recommend the solution, compared to 97% of ServiceNow Discovery users who would recommend it.

ServiceNow

Read 214 ServiceNow reviews

6,585 Views
4,324 Comparison Views

91% willing to recommend

ServiceNow Discovery

Read 40 ServiceNow Discovery reviews

1,208 Views
593 Comparison Views

97% willing to recommend

ServiceNow

ServiceNow Discovery

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Executive Summary

We performed a comparison between ServiceNow and ServiceNow Discovery based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow vs. ServiceNow Discovery Report (Updated: December 2024).

Buyer's Guide

ServiceNow vs. ServiceNow Discovery

December 2024

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Categories and Ranking

ServiceNow

Ranking in IT Asset Management

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

ServiceNow Discovery

Ranking in IT Asset Management

5th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of ServiceNow is 24.9%, down from 26.6% compared to the previous year. The mindshare of ServiceNow Discovery is 4.8%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Fabio QUINTANILHA

IT4IT Manager at L'Oreal

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.

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RISHI GUPTA

Senior Manager at a manufacturing company with 5,001-10,000 employees

Valuable relationship building that discovers and auto-builds to make cleanup easy

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is that this is a Cloud solution."

"The solution has a user-friendly interface."

"It's great to do statuses or to review tasks."

"Change management is most valuable."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

More ServiceNow pros

"They have a very good network in the infrastructure of Discovery."

"I find that the Discovery and scripting features are the most useful."

"The most valuable feature of ServiceNow Discovery is its performance."

"I am impressed with the tool's incident problem change management."

"The most valuable feature is its integration with CMDB, as it collects all the data."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"Stability-wise, I feel it is a good product."

More ServiceNow Discovery pros

Cons

"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."

"The RPA needs improvement. That's a new area for them that they're just entering into now."

"There is room for improvement in price."

"The solution should offer better security when it comes to storing data."

"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."

"Local solutions have lower costs."

"Creating service catalog forms could be made easier."

"There is inherent complexity with this tool because of the number of things that it can do."

More ServiceNow cons

"The solution should improve the classes of discovery assets to disregard more junk data."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"It's an expensive platform."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

More ServiceNow Discovery cons

Pricing and Cost Advice

"It is an expensive platform."

"There are licensing fees."

"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."

"The licensing expenses are excessively high."

"Certainly, from a product-platform perspective, the price is not too bad."

"It is very expensive because it is a big organization. You have to pay for additional things."

"The CapEx version is great."

"ServiceNow is an expensive solution."

More ServiceNow pricing and cost advice

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"If the product is not deployed properly, it can be very expensive."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"It's on a yearly basis. We renew our contract for three years at a time."

"It is an expensive product with a price that depends on the models that you wish to purchase."

More ServiceNow Discovery pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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Top Industries

By visitors reading reviews

Educational Organization

26%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

12%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

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What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

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What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

See all answers

Comparisons

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 8% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Tanium vs ServiceNow Discovery

Compared 30% of the time

Lansweeper vs ServiceNow Discovery

Compared 18% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 12% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Flexera One vs ServiceNow Discovery

Compared 1% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

ServiceNow

November 2024

Download ServiceNow product report

Buyer's Guide

ServiceNow Discovery

November 2024

Download ServiceNow Discovery product report

Learn More

ServiceNow

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ServiceNow

Overview

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

ServiceNow vs. ServiceNow Discovery

December 2024

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