IBM Maximo vs ServiceNow comparison

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IBM Maximo

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Maximo and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, Infor, IFS and others in Enterprise Asset Management (EAM).

To learn more, read our detailed Enterprise Asset Management (EAM) Report (Updated: June 2026).

Enterprise Asset Management (EAM)

June 2026

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Helped 899,125 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Maximo

Average Rating

8.2

Number of Reviews

Ranking in other categories

Enterprise Asset Management (EAM) (1st), Billing Software (5th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

232

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

IBM Maximo and ServiceNow aren’t in the same category and serve different purposes. IBM Maximo is designed for Enterprise Asset Management (EAM) and holds a mindshare of 11.9%, down 28.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 13.9% mindshare, down 22.8% since last year.

Enterprise Asset Management (EAM) Mindshare Distribution
Product	Mindshare (%)
IBM Maximo	11.9%
Oracle Enterprise Asset Management	6.7%
IFS Cloud Platform	6.5%
Other	74.9%

Enterprise Asset Management (EAM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	13.9%
JIRA Service Management	6.8%
BMC Helix ITSM	5.3%
Other	74.0%

IT Service Management (ITSM)

Featured Reviews

Antony Mishra

Java Software Engineer at GPA

Asset management has become streamlined and decision-making is now driven by lifecycle data

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Read full review

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."

"When it comes to their reporting and analytics capabilities, I find them to be superb."

"IBM Maximo is the most stable solution that I have ever seen."

"We were able to scale perfectly."

"IBM Maximo has increased our efficiency by 65%."

"The most valuable feature is asset management maintenance as well as asset management overall."

"IBM Maximo has positively impacted my organization as it has been a very useful tool, reducing human error by moving away from pen and paper-based scheduling, saving cost by minimizing unexpected downtime of assets with approximately 50% of time being saved, and reducing overwork among staff by removing redundant information and smoothing task flows."

"Maximo is very stable. We really do not have problem with stability."

More IBM Maximo pros

"ServiceNow was the first true enterprise to service management platform."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"The stability is excellent, there are no bugs or glitches and it doesn't crash or freeze, and I find it to be reliable."

"We could have chosen many different platforms but for lack of a better word, it was the easiest to be able to move to, taking all of our existing processes and data from different sources."

"The workflow makes things extremely efficient and it improves effectiveness."

"Openness and ease of use are the two big things right there."

"The impact of ServiceNow's self-service portal on IT staff dependency levels has shown a dramatic improvement."

"The main features of ServiceNow that I use are incident approval management and the ability to link all the information we receive from the finance bureau service."

More ServiceNow pros

Cons

"The solution is expensive and is quite difficult within this space."

"Initial setup is a longer process because Maximo is bigger and has more processes."

"IBM Maximo is expensive, and it is not a very well-known product in India."

"IBM Maximo can be improved because the user interface is not as modern as newer SaaS tools, and implementation and configuration can be time-consuming."

"Licensing costs for IBM Maximo are now more expensive relative to some of the cloud-based platforms that offer cheaper solutions and are more flexible in terms of fees."

"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."

"It could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."

"One way IBM Maximo can be improved is that the interface is not modern or particularly user-friendly."

More IBM Maximo cons

"I have a problem with the way the solution's price is calculated."

"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."

"There are sometimes challenges with the portal being a bit confusing for new users. The implementation of the portal and workspaces is quite different, and improvements in this area would be beneficial."

"When something is added on ServiceNow on the platform, then you have 10 more things to do because you have to improve again and again and again."

"I think that it goes too fast sometimes and they have too many releases too often."

"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."

"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."

"ServiceNow has a user interface that mimics a web-base and is easy on the eyes however, it is too fluid."

More ServiceNow cons

Pricing and Cost Advice

"Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing."

"Where available, concurrent licenses can be more cost efficient and provide more flexibility."

"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."

"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."

"IBM Maximo offers a licensing application, and you have to comply with the license."

"The price of IBM Maximo could reduce, it is expensive."

"$USD700 per agent user."

"I do not know about the price of the solution. However, this has been an expensive project overall."

More IBM Maximo pricing and cost advice

"The licenses are expensive."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"The cost is quite high."

"$230 per user."

"The solution is expensive."

"It is fairly expensive."

"There are licensing fees."

"The licensing expenses are excessively high."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Asset Management (EAM) solutions are best for your needs.

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899,125 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

11%

Government

Energy/Utilities Company

Construction Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

What needs improvement with IBM Maximo?

The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...

What is your primary use case for IBM Maximo?

There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...

What advice do you have for others considering IBM Maximo?

AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...

IFS Cloud Platform vs IBM Maximo

Comparisons

Compared 7% of the time

Infor CloudSuite vs IBM Maximo

Compared 6% of the time

Hexagon EAM vs IBM Maximo

Compared 6% of the time

Oracle Enterprise Asset Management vs IBM Maximo

Compared 5% of the time

SAP Asset Performance Management vs IBM Maximo

Compared 4% of the time

More IBM Maximo Competitors

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

TeamDynamix vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Download IBM Maximo product report

IBM Maximo

May 2026

Download ServiceNow product report

May 2026

Also Known As

Maximo

No data available

Overview

IBM Maximo offers advanced asset management with preventive maintenance, asset tracking, and integration capabilities. Its flexibility boosts efficiency and reduces downtime.

Known for its robust asset lifecycle management, IBM Maximo integrates with financial platforms and IoT data sources. It supports maintenance management, process digitization, and inventory purchasing, proving ideal for industries like manufacturing and energy. Users find its predictive maintenance and central asset management key to cost reduction and efficiency.

What are the most important features of IBM Maximo?

Preventive Maintenance: Optimize asset uptime through scheduled tasks and checks.
Asset Tracking: Monitor and manage assets across locations and systems.
Integration Capabilities: Seamlessly connect with financial platforms and IoT sources.
Predictive Maintenance: Anticipate potential failures to minimize downtime.
Comprehensive Reporting: Gain insights through detailed analytics and reports.

What benefits should users look for in reviews?

Reduced Downtime: Efficient maintenance and asset tracking reduce productivity losses.
Enhanced Operational Efficiency: Configurability and integration streamline processes.
Cost Savings: Preventive strategies and predictive analytics cut operational expenses.
Agnostic Integration: Easily adapts to existing systems for smooth operations.
Ease of Use: Intuitive interface supports quick adoption and implementation.

IBM Maximo is widely adopted in manufacturing, telecommunications, and energy sectors, excelling in asset lifecycle management and maintenance processes. Industries enhance efficiency with its centralized management, predictive maintenance, and improved information sharing, aligning operations with comprehensive asset strategies.

IBM

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow