We performed a comparison between IBM Maximo and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."The most valuable features are the ability to create work orders and preventative maintenance."
"Preventive maintenance management."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Has a powerful audit combination that helps achieve high accuracy."
"Provides great flexibility."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"The solution's initial setup process is easy."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"The analytics - we like to keep track of how much work everyone is doing."
"It has more extensive features as compared to the other competitors."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"There are many expansions available."
"Coding can be complex when customization is required."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Vendor management needs enhancement."
"The initial setup was complex, because it is a complex product."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The high price is a huge barrier in Portugal."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"Needs additional software titles and easier normalization."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Their GUI could be updated."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM Maximo is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Maximo is most compared with JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and Microsoft Dynamics CRM.
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