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LeanIX vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LeanIX
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
21
Ranking in other categories
Enterprise Architecture Management (1st)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

LeanIX and ServiceNow aren’t in the same category and serve different purposes. LeanIX is designed for Enterprise Architecture Management and holds a mindshare of 16.3%, up 13.4% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.2% mindshare, down 27.4% since last year.
Enterprise Architecture Management
IT Service Management (ITSM)
 

Q&A Highlights

AC
Feb 13, 2025
 

Featured Reviews

Umit Sengul - PeerSpot reviewer
A platform that facilitates efficient IT architecture management and integration, improving organizational coordination and decision-making
LeanIX is primarily used to create and manage architectural models, link capabilities, activities, and products and generate comprehensive reports. It serves as a central platform for overseeing the IT landscape within EON, a large organization, streamlining operations and enhancing governance…
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."
"My favorite feature of LeanIX is its ability to induct attribute-driven surveys."
"The usability is very high. It almost looks like a Facebook for Enterprise architecture, it's pretty nice. It's HTML5 based. The repository is very easy. It has 10 different ways of sorting the objects you have in your architecture repository. Maintaining new data or to add data to your repository is very easy."
"My favorite feature of LeanIX is its ability to induct attribute-driven surveys."
"The most valuable features are that it's user-friendly and the user experience. It's easy to map the fact sheets."
"The solution provides a single window view of business, application, data, and technology views of the IT ecosystem."
"It offers neat visualization and referencing functionality while enabling the creation of landscape maps and showing the relationship between different applications."
"I like the tool’s integration and maps."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"It offers ready-built automation and simpler configuration for workflows."
"If you stick to the out-of-the-box solution, it's an easy setup."
"Everything about the schema, including the design of ServiceNow, is great."
"The solution is stable, scalable and easy to use."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
 

Cons

"The solution uses Gartner's time-based framework for application rationalization. One more thing that you can consider is having some add-on frameworks for the same, not just Gartner."
"Report generation could be more detailed. There are some shortcomings when creating reports. We can't create tag-based reports or go beyond basic technical reports."
"It's hard to predict the pricing of the system."
"Does a poor job of being able to allocate detailed costings to components within the network."
"The modeling could be improved."
"It would be beneficial to have additional features and capabilities to enhance mapping between applications, especially across domains where the relationships may not be direct."
"The initial setup has room for improvement."
"The whole integration architecture view of interfaces/data exchange could be improved."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version.  The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"Very expensive."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The capital expenditure neeed to get the tool up and running is extensive."
"There is a need for bug or error tracking in ServiceNow."
 

Pricing and Cost Advice

"It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications."
"I would rate the pricing a one out of ten, where one is cheap, and ten is expensive."
"As the tool is cloud-based, its cost is more affordable."
"The tool needs to include more flexible licensing options. We do not use the tool all the time. So pricing should be considered only when we use the tool."
"The pricing is very good. We definitely get good value for the money."
"LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation."
"The solution's pricing is based on a licensing model that is competitive and in line with other products."
"There is a sweet spot of where they need to be on pricing right now. They could go up a little bit in pricing, but it has to do with the cost savings, and it has to do with the practitioners using it. I use it where I get cost savings and I can justify it, but they probably have the ability to flex a 10% up channel on their sales on that. So, they could increase their settle price, not their offering price, when they sell. They can probably hold that up a little bit higher than it is because there are cost savings that we can drive from it."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"They could be more competitive with their licensing."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"We are happy with the pricing."
"Certainly, from a product-platform perspective, the price is not too bad."
"It is very expensive because it is a big organization. You have to pay for additional things."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"The mandatory minimum is US$ 20,000 for licensing."
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Answers from the Community

AC
Feb 13, 2025
Feb 13, 2025
Bizzdesign has a ServiceNow integration that is available on the SNOW App Store - this blog will explain how you can use the power of both platforms to design strategic technology roadmaps to drive digital transformation, IT estate modernization and cloud transformation for your enterprise. - ServiceNow APM and Bizzdesign to win at Digital Transformation
2 out of 5 answers
Jairo Willian Pereira - PeerSpot reviewer
Jan 4, 2022
IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.
KO
Jan 4, 2022
Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Computer Software Company
11%
Government
6%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any experience with Strategic Project Portfolio Management Solutions?
Hi @Cheryl Joseph ​Looking at the crossover between Project and Portfolio management with EA, then Planview could be a good choice. If looking at Portfolio Management from an EA perspective then Le...
What do you like most about LeanIX?
The ability to import data and generate reports from it. That's where its power lies.
What is your experience regarding pricing and costs for LeanIX?
LeanIX is associated with high costs. It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications. The first pricing ...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

adidas, Bosch, Chico's, Haworth, Helvetia, KuKa, Osram, Telekom, TUI, Santander, Swarovski, Vaillant, 7Eleven, and Zalando.
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about SAP LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management. Updated: March 2025.
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