LeanIX vs ServiceNow comparison

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LeanIX

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Executive Summary

We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about SAP LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management.

To learn more, read our detailed Enterprise Architecture Management Report (Updated: December 2024).

Enterprise Architecture Management

December 2024

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Helped 823,795 peers since 2012

Categories and Ranking

LeanIX

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (1st)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

LeanIX and ServiceNow aren’t in the same category and serve different purposes. LeanIX is designed for Enterprise Architecture Management and holds a mindshare of 15.9%, up 12.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.0% mindshare, down 27.2% since last year.

Enterprise Architecture Management

IT Service Management (ITSM)

Q&A Highlights

AnaCosta

Trainee at a university with 501-1,000 employees

Jun 02, 2022

Is it possible to integrate ServiceNow with LeanIX?

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

Streamlines the process of identifying apps nearing end-of-life or requiring retirement and facilitates informed decisions about app retention

Featured Reviews

NickGenoese

Consultant at Ngen Consulting

When we input our inventory and components, it tells us which ones are nearing end-of-life, deprecated, or obsolete. It also categorizes them. We've added flags, essentially tags, to mark certain things as non-strategic technologies. Using LeanIX, we made conscious decisions about which technologies are strategic and which aren't. This allows us to generate reports highlighting applications written in non-strategic technologies, giving us a better picture of our inventory size and what needs to migrate to the cloud or our target technology. So, it's about understanding what we have, seeing how it aligns with our strategic direction, and then driving the movement towards that direction.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."

"I can develop a report and then do a presentation, or develop a report and some other diagrams and then put them all in one presentation, and from there, I can present things directly, so there is no need to move images."

"The most valuable features include the reporting capabilities and the LeanIX Academy's educational resources."

"Ease of use is the most valuable feature. From an enterprise architecture perspective, it's not too cumbersome with too many functionalities, yet it has a lot of attributes for the content it covers."

"Interfaces well with downstream systems of data."

"I like LeanIX's ease of use in general."

"LeanIX has a great application information architecture."

"One of the product's most valuable features is its ability to configure hardware devices."

More LeanIX pros

"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."

"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."

"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."

"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

"It provides internal clients with greater transparency about their projects and deliverables."

"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."

"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."

"It can scale well if you are managing IT assets."

More ServiceNow pros

Cons

"They're probably positioned pretty well. I hope that they would not focus that much on the business architecture, and they would focus more on the overall cloud strategy and how we can leverage multi-cloud and transition back and forth from other cloud providers. With a lot of current vendors, you get locked in with one cloud, and then you try to migrate to someone else, and it becomes very problematic. What they need to do is to look at the overall data strategy, and they probably need to amplify their data strategy, especially around multi-cloud."

"LeanIX experiences a lot of server timeouts. Nearly every transaction needs to be done twice due to these issues."

"The modeling could be improved."

"They should improve the out of the box connectors that they provide. They should see if clients are really ready to adapt them."

"It's hard to predict the pricing of the system."

"I think the tool's main issue might be direct integrations."

"I find LeanIX's pricing expensive for the functionality it offers. However, with the acquisition by SAP, the pricing might become more affordable due to scale and tiered application pricing. Currently, it offers different tiers for the first 400 applications: 400 to 600 and 600 to 1,000, making it expensive from a pricing standpoint."

"Report generation could be more detailed. There are some shortcomings when creating reports. We can't create tag-based reports or go beyond basic technical reports."

More LeanIX cons

"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."

"They need to be providing vendors and implementation partners with materials and guidance on implementation."

"The capital expenditure neeed to get the tool up and running is extensive."

"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."

"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"

"Its stability and pricing need improvement."

"The contract module is quite rudimentary and doesn't support contract line items."

"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."

More ServiceNow cons

Pricing and Cost Advice

"The pricing is very good. We definitely get good value for the money."

"As the tool is cloud-based, its cost is more affordable."

"The solution's pricing is based on a licensing model that is competitive and in line with other products."

"I would rate the pricing a one out of ten, where one is cheap, and ten is expensive."

"There is a sweet spot of where they need to be on pricing right now. They could go up a little bit in pricing, but it has to do with the cost savings, and it has to do with the practitioners using it. I use it where I get cost savings and I can justify it, but they probably have the ability to flex a 10% up channel on their sales on that. So, they could increase their settle price, not their offering price, when they sell. They can probably hold that up a little bit higher than it is because there are cost savings that we can drive from it."

"LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation."

"It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications."

"The tool needs to include more flexible licensing options. We do not use the tool all the time. So pricing should be considered only when we use the tool."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"ServiceNow is an expensive solution."

"Certainly, from a product-platform perspective, the price is not too bad."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"The price of this solution is expensive."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"The solution is expensive."

More ServiceNow pricing and cost advice

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Answers from the Community

AnaCosta

Trainee at a university with 501-1,000 employees

Jun 2, 2022

Is it possible to integrate ServiceNow with LeanIX?

LeanIX has a ServiceNow connector for easy integration, that comes as add-on to the price of product. Yes, there are number of use cases that such integration can be valuable. One example is identifying “crown jewels” asserts for the Risk Management. LeanIX can have application and data making plus application criticality, while SN can have an Application-to Asset mapping. Those together will ...

2 out of 4 answers

Jairo Willian Pereira

Information Security Manager at a retailer with 10,001+ employees

Jan 4, 2022

IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.

Read full answer

KevinO'Rourke

President at CloseReach Ltd.

Jan 4, 2022

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

Read full answer

See all 4 answers

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

11%

Government

Educational Organization

26%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any experience with Strategic Project Portfolio Management Solutions?

Hi @Cheryl Joseph Looking at the crossover between Project and Portfolio management with EA, then Planview could be a good choice. If looking at Portfolio Management from an EA perspective then Le...

What do you like most about LeanIX?

The ability to import data and generate reports from it. That's where its power lies.

What is your experience regarding pricing and costs for LeanIX?

LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation. Essential Docker offers unlimited users and limited appli...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Sparx Systems Enterprise Architect vs LeanIX

Comparisons

Compared 15% of the time

MEGA HOPEX vs LeanIX

Compared 9% of the time

iServer vs LeanIX

Compared 7% of the time

Ardoq vs LeanIX

Compared 6% of the time

SAP PowerDesigner vs LeanIX

Compared 6% of the time

More LeanIX Competitors

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 8% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

BMC Helix Discovery vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Download LeanIX product report

LeanIX

December 2024

Download ServiceNow product report

November 2024

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SAP LeanIX

Overview

LeanIX delivers collaborative Enterprise Architecture designed for modern IT. Our open, data-driven architecture management model helps organizations adapt to the evolving demands of digital. From agile to multi-cloud and beyond, architecture teams using LeanIX have the power to strategically support the business and report 45% reduction in time to value delivery. More than 90,000 users across enterprises worldwide rely on LeanIX to manage their IT landscape, including adidas, Bosch, 7Eleven, and Zalando.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

adidas, Bosch, Chico's, Haworth, Helvetia, KuKa, Osram, Telekom, TUI, Santander, Swarovski, Vaillant, 7Eleven, and Zalando.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow