LeanIX vs ServiceNow comparison

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LeanIX

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Executive Summary

We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about SAP LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management.

To learn more, read our detailed Enterprise Architecture Management Report (Updated: March 2025).

Enterprise Architecture Management

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Helped 842,767 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LeanIX

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (1st)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

LeanIX and ServiceNow aren’t in the same category and serve different purposes. LeanIX is designed for Enterprise Architecture Management and holds a mindshare of 16.3%, up 13.4% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.2% mindshare, down 27.4% since last year.

Enterprise Architecture Management

IT Service Management (ITSM)

Q&A Highlights

AnaCosta

Trainee at a university with 501-1,000 employees

Feb 13, 2025

Is it possible to integrate ServiceNow with LeanIX?

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

A platform that facilitates efficient IT architecture management and integration, improving organizational coordination and decision-making

Featured Reviews

Umit Sengul

Enterprise Architect at E.ON

LeanIX is primarily used to create and manage architectural models, link capabilities, activities, and products and generate comprehensive reports. It serves as a central platform for overseeing the IT landscape within EON, a large organization, streamlining operations and enhancing governance…

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My favorite feature of LeanIX is its ability to induct attribute-driven surveys."

"Ease of use is the most valuable feature. From an enterprise architecture perspective, it's not too cumbersome with too many functionalities, yet it has a lot of attributes for the content it covers."

"LeanIX has a great application information architecture."

"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."

"LeanIX has good usability and stability. This SaaS is intuitive, easy to use, and comes with a nice reporting feature."

"I can develop a report and then do a presentation, or develop a report and some other diagrams and then put them all in one presentation, and from there, I can present things directly, so there is no need to move images."

"It offers neat visualization and referencing functionality while enabling the creation of landscape maps and showing the relationship between different applications."

"The usability is very high. It almost looks like a Facebook for Enterprise architecture, it's pretty nice. It's HTML5 based. The repository is very easy. It has 10 different ways of sorting the objects you have in your architecture repository. Maintaining new data or to add data to your repository is very easy."

More LeanIX pros

"The pricing of the product is quite good. It's not too expensive."

"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."

"It is user-friendly and simple to use."

"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."

"The most recent addition of SAM Premium is a game changer for many organizations."

"It has more extensive features as compared to the other competitors."

"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."

More ServiceNow pros

Cons

"I think the tool's main issue might be direct integrations."

"Improvements in user interface simplicity could be made, particularly with the reporting and filtering capabilities."

"They could include a combination of LeanIX and some modeling extensions."

"The solution’s API integration needs to improve. I would like to see a digital screen watch feature also in the solution."

"The modeling could be improved."

"The solution uses Gartner's time-based framework for application rationalization. One more thing that you can consider is having some add-on frameworks for the same, not just Gartner."

"Report generation could be more detailed. There are some shortcomings when creating reports. We can't create tag-based reports or go beyond basic technical reports."

"It's hard to predict the pricing of the system."

More LeanIX cons

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."

"Performance could be improved."

"The solution is lacking in the mobile application area that could be improved."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."

"Integration capabilities can improve."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

More ServiceNow cons

Pricing and Cost Advice

"It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications."

"I would rate the pricing a one out of ten, where one is cheap, and ten is expensive."

"LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation."

"There is a sweet spot of where they need to be on pricing right now. They could go up a little bit in pricing, but it has to do with the cost savings, and it has to do with the practitioners using it. I use it where I get cost savings and I can justify it, but they probably have the ability to flex a 10% up channel on their sales on that. So, they could increase their settle price, not their offering price, when they sell. They can probably hold that up a little bit higher than it is because there are cost savings that we can drive from it."

"As the tool is cloud-based, its cost is more affordable."

"The pricing is very good. We definitely get good value for the money."

"The solution's pricing is based on a licensing model that is competitive and in line with other products."

"The tool needs to include more flexible licensing options. We do not use the tool all the time. So pricing should be considered only when we use the tool."

"ServiceNow is an expensive solution."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"Getting the solution up and running is expensive."

"The solution is expensive."

"It is an expensive platform."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

More ServiceNow pricing and cost advice

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Answers from the Community

AnaCosta

Trainee at a university with 501-1,000 employees

Feb 13, 2025

Is it possible to integrate ServiceNow with LeanIX?

Bizzdesign has a ServiceNow integration that is available on the SNOW App Store - this blog will explain how you can use the power of both platforms to design strategic technology roadmaps to drive digital transformation, IT estate modernization and cloud transformation for your enterprise. - ServiceNow APM and Bizzdesign to win at Digital Transformation

2 out of 5 answers

Jairo Willian Pereira

Information Security Manager at a retailer with 10,001+ employees

Jan 4, 2022

IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.

Read full answer

KevinO'Rourke

President at CloseReach Ltd.

Jan 4, 2022

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

Read full answer

See all 5 answers

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

11%

Government

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any experience with Strategic Project Portfolio Management Solutions?

Hi @Cheryl Joseph Looking at the crossover between Project and Portfolio management with EA, then Planview could be a good choice. If looking at Portfolio Management from an EA perspective then Le...

What do you like most about LeanIX?

The ability to import data and generate reports from it. That's where its power lies.

What is your experience regarding pricing and costs for LeanIX?

LeanIX is associated with high costs. It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications. The first pricing ...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Compared 7% of the time

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Compared 5% of the time

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Product Reports

LeanIX

Download LeanIX product report

Download ServiceNow product report

Overview

LeanIX delivers collaborative Enterprise Architecture designed for modern IT. Our open, data-driven architecture management model helps organizations adapt to the evolving demands of digital. From agile to multi-cloud and beyond, architecture teams using LeanIX have the power to strategically support the business and report 45% reduction in time to value delivery. More than 90,000 users across enterprises worldwide rely on LeanIX to manage their IT landscape, including adidas, Bosch, 7Eleven, and Zalando.

SAP LeanIX

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

adidas, Bosch, Chico's, Haworth, Helvetia, KuKa, Osram, Telekom, TUI, Santander, Swarovski, Vaillant, 7Eleven, and Zalando.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Enterprise Architecture Management