LeanIX vs ServiceNow comparison

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LeanIX

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Executive Summary

We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about SAP LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management.

To learn more, read our detailed Enterprise Architecture Management Report (Updated: March 2025).

Enterprise Architecture Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LeanIX

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (1st)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

LeanIX and ServiceNow aren’t in the same category and serve different purposes. LeanIX is designed for Enterprise Architecture Management and holds a mindshare of 16.3%, up 13.4% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.2% mindshare, down 27.4% since last year.

Enterprise Architecture Management

IT Service Management (ITSM)

Q&A Highlights

AnaCosta

Trainee at a university with 501-1,000 employees

Feb 13, 2025

Is it possible to integrate ServiceNow with LeanIX?

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

A platform that facilitates efficient IT architecture management and integration, improving organizational coordination and decision-making

Featured Reviews

Umit Sengul

Enterprise Architect at E.ON

LeanIX is primarily used to create and manage architectural models, link capabilities, activities, and products and generate comprehensive reports. It serves as a central platform for overseeing the IT landscape within EON, a large organization, streamlining operations and enhancing governance…

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the clean user interface and the fact sheet feature in Application Portfolio Management. The tool integrates well with ServiceNow, which is the usual CMDB platform."

"I like LeanIX's ease of use in general."

"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."

"Among the most valuable features are the easy-to-use interface and the ability to get quick results... Many tools that I have seen are great for technical people and for giving technical and business information as well, but they're not as friendly and easy as LeanIX... It works well for both technical and business users. It provides a good combination, enabling you to quickly put valuable information in for both technical and non-technical people and derive results."

"Interfaces well with downstream systems of data."

"It offers neat visualization and referencing functionality while enabling the creation of landscape maps and showing the relationship between different applications."

"Ease of use is the most valuable feature. From an enterprise architecture perspective, it's not too cumbersome with too many functionalities, yet it has a lot of attributes for the content it covers."

"LeanIX has a great application information architecture."

More LeanIX pros

"The workflow makes things extremely efficient and it improves effectiveness."

"I recommend ServiceNow due to its stability and good security."

"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."

"Will give us better control over asset management and technical debt once we can centralize all contract information."

"ServiceNow is very easy to set up."

"For our work, ServiceNow's service catalogs and SDK integrations are the most valuable features."

"Good stable and scalable solution."

"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."

More ServiceNow pros

Cons

"Improvements in user interface simplicity could be made, particularly with the reporting and filtering capabilities."

"The solution needs to incorporate a data patch tool that moves within and irons data."

"They should improve the out of the box connectors that they provide. They should see if clients are really ready to adapt them."

"They're probably positioned pretty well. I hope that they would not focus that much on the business architecture, and they would focus more on the overall cloud strategy and how we can leverage multi-cloud and transition back and forth from other cloud providers. With a lot of current vendors, you get locked in with one cloud, and then you try to migrate to someone else, and it becomes very problematic. What they need to do is to look at the overall data strategy, and they probably need to amplify their data strategy, especially around multi-cloud."

"They could include a combination of LeanIX and some modeling extensions."

"It's hard to predict the pricing of the system."

"The modeling could be improved."

"LeanIX should improve its support services."

More LeanIX cons

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"The solution is lacking in the mobile application area that could be improved."

"The solution’s pricing is expensive and could be improved."

"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."

"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."

"The customer service of the product right now isn't very good. It's an aspect they really need to improve."

"The pricing of the solution could be better. It's a bit high."

"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."

More ServiceNow cons

Pricing and Cost Advice

"The solution's pricing is based on a licensing model that is competitive and in line with other products."

"The pricing is very good. We definitely get good value for the money."

"I would rate the pricing a one out of ten, where one is cheap, and ten is expensive."

"As the tool is cloud-based, its cost is more affordable."

"LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation."

"It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications."

"There is a sweet spot of where they need to be on pricing right now. They could go up a little bit in pricing, but it has to do with the cost savings, and it has to do with the practitioners using it. I use it where I get cost savings and I can justify it, but they probably have the ability to flex a 10% up channel on their sales on that. So, they could increase their settle price, not their offering price, when they sell. They can probably hold that up a little bit higher than it is because there are cost savings that we can drive from it."

"The tool needs to include more flexible licensing options. We do not use the tool all the time. So pricing should be considered only when we use the tool."

"$230 per user."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"It is an expensive platform."

"It has a higher cost compared to local/regional solutions."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"The product cost is higher than that of other vendors."

More ServiceNow pricing and cost advice

See which vendors are best for you

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Answers from the Community

AnaCosta

Trainee at a university with 501-1,000 employees

Feb 13, 2025

Is it possible to integrate ServiceNow with LeanIX?

Bizzdesign has a ServiceNow integration that is available on the SNOW App Store - this blog will explain how you can use the power of both platforms to design strategic technology roadmaps to drive digital transformation, IT estate modernization and cloud transformation for your enterprise. - ServiceNow APM and Bizzdesign to win at Digital Transformation

2 out of 5 answers

Jairo Willian Pereira

Information Security Manager at a retailer with 10,001+ employees

Jan 4, 2022

IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.

Read full answer

KevinO'Rourke

President at CloseReach Ltd.

Jan 4, 2022

Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....

Read full answer

See all 5 answers

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

11%

Government

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any experience with Strategic Project Portfolio Management Solutions?

Hi @Cheryl Joseph Looking at the crossover between Project and Portfolio management with EA, then Planview could be a good choice. If looking at Portfolio Management from an EA perspective then Le...

What do you like most about LeanIX?

The ability to import data and generate reports from it. That's where its power lies.

What is your experience regarding pricing and costs for LeanIX?

LeanIX is associated with high costs. It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications. The first pricing ...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Compared 8% of the time

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Compared 7% of the time

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Compared 6% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

LeanIX

Download LeanIX product report

Download ServiceNow product report

Overview

LeanIX delivers collaborative Enterprise Architecture designed for modern IT. Our open, data-driven architecture management model helps organizations adapt to the evolving demands of digital. From agile to multi-cloud and beyond, architecture teams using LeanIX have the power to strategically support the business and report 45% reduction in time to value delivery. More than 90,000 users across enterprises worldwide rely on LeanIX to manage their IT landscape, including adidas, Bosch, 7Eleven, and Zalando.

SAP LeanIX

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

adidas, Bosch, Chico's, Haworth, Helvetia, KuKa, Osram, Telekom, TUI, Santander, Swarovski, Vaillant, 7Eleven, and Zalando.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Enterprise Architecture Management