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LeanIX vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LeanIX
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
21
Ranking in other categories
Enterprise Architecture Management (1st)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

LeanIX and ServiceNow aren’t in the same category and serve different purposes. LeanIX is designed for Enterprise Architecture Management and holds a mindshare of 16.3%, up 13.4% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 24.2% mindshare, down 27.4% since last year.
Enterprise Architecture Management
IT Service Management (ITSM)
 

Q&A Highlights

AC
Feb 13, 2025
 

Featured Reviews

Umit Sengul - PeerSpot reviewer
A platform that facilitates efficient IT architecture management and integration, improving organizational coordination and decision-making
LeanIX is primarily used to create and manage architectural models, link capabilities, activities, and products and generate comprehensive reports. It serves as a central platform for overseeing the IT landscape within EON, a large organization, streamlining operations and enhancing governance…
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the clean user interface and the fact sheet feature in Application Portfolio Management. The tool integrates well with ServiceNow, which is the usual CMDB platform."
"I like LeanIX's ease of use in general."
"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."
"Among the most valuable features are the easy-to-use interface and the ability to get quick results... Many tools that I have seen are great for technical people and for giving technical and business information as well, but they're not as friendly and easy as LeanIX... It works well for both technical and business users. It provides a good combination, enabling you to quickly put valuable information in for both technical and non-technical people and derive results."
"Interfaces well with downstream systems of data."
"It offers neat visualization and referencing functionality while enabling the creation of landscape maps and showing the relationship between different applications."
"Ease of use is the most valuable feature. From an enterprise architecture perspective, it's not too cumbersome with too many functionalities, yet it has a lot of attributes for the content it covers."
"LeanIX has a great application information architecture."
"The workflow makes things extremely efficient and it improves effectiveness."
"I recommend ServiceNow due to its stability and good security."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"ServiceNow is very easy to set up."
"For our work, ServiceNow's service catalogs and SDK integrations are the most valuable features."
"Good stable and scalable solution."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
 

Cons

"Improvements in user interface simplicity could be made, particularly with the reporting and filtering capabilities."
"The solution needs to incorporate a data patch tool that moves within and irons data."
"They should improve the out of the box connectors that they provide. They should see if clients are really ready to adapt them."
"They're probably positioned pretty well. I hope that they would not focus that much on the business architecture, and they would focus more on the overall cloud strategy and how we can leverage multi-cloud and transition back and forth from other cloud providers. With a lot of current vendors, you get locked in with one cloud, and then you try to migrate to someone else, and it becomes very problematic. What they need to do is to look at the overall data strategy, and they probably need to amplify their data strategy, especially around multi-cloud."
"They could include a combination of LeanIX and some modeling extensions."
"It's hard to predict the pricing of the system."
"The modeling could be improved."
"LeanIX should improve its support services."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The solution is lacking in the mobile application area that could be improved."
"The solution’s pricing is expensive and could be improved."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"The pricing of the solution could be better. It's a bit high."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
 

Pricing and Cost Advice

"The solution's pricing is based on a licensing model that is competitive and in line with other products."
"The pricing is very good. We definitely get good value for the money."
"I would rate the pricing a one out of ten, where one is cheap, and ten is expensive."
"As the tool is cloud-based, its cost is more affordable."
"LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation."
"It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications."
"There is a sweet spot of where they need to be on pricing right now. They could go up a little bit in pricing, but it has to do with the cost savings, and it has to do with the practitioners using it. I use it where I get cost savings and I can justify it, but they probably have the ability to flex a 10% up channel on their sales on that. So, they could increase their settle price, not their offering price, when they sell. They can probably hold that up a little bit higher than it is because there are cost savings that we can drive from it."
"The tool needs to include more flexible licensing options. We do not use the tool all the time. So pricing should be considered only when we use the tool."
"$230 per user."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"It is an expensive platform."
"It has a higher cost compared to local/regional solutions."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"The product cost is higher than that of other vendors."
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Answers from the Community

AC
Feb 13, 2025
Feb 13, 2025
Bizzdesign has a ServiceNow integration that is available on the SNOW App Store - this blog will explain how you can use the power of both platforms to design strategic technology roadmaps to drive digital transformation, IT estate modernization and cloud transformation for your enterprise. - ServiceNow APM and Bizzdesign to win at Digital Transformation
2 out of 5 answers
Jairo Willian Pereira - PeerSpot reviewer
Jan 4, 2022
IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.
KO
Jan 4, 2022
Don't know about LeanIX but QualiWare has a ServiceNow bi-directional API already in place....
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Computer Software Company
11%
Government
6%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any experience with Strategic Project Portfolio Management Solutions?
Hi @Cheryl Joseph ​Looking at the crossover between Project and Portfolio management with EA, then Planview could be a good choice. If looking at Portfolio Management from an EA perspective then Le...
What do you like most about LeanIX?
The ability to import data and generate reports from it. That's where its power lies.
What is your experience regarding pricing and costs for LeanIX?
LeanIX is associated with high costs. It cost me $91,000 a year for 300 applications. For any enterprise, 300 applications are minimal, as many have well over 1,000 applications. The first pricing ...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

adidas, Bosch, Chico's, Haworth, Helvetia, KuKa, Osram, Telekom, TUI, Santander, Swarovski, Vaillant, 7Eleven, and Zalando.
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about SAP LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management. Updated: March 2025.
845,040 professionals have used our research since 2012.