Microsoft Power Apps vs ServiceNow comparison

Microsoft Power Apps is a rapid application development software and low-code development platform. The solution consists of a suite of apps, services, connectors, and a data platform. It provides an environment for building custom apps which is suitable for different businesses.

Microsoft Power Apps allows users to not only build applications, but also connect them to Microsoft's other sources, including the underlying data platform Microsoft Dataverse, as well as online and on-premise sources such as SharePoint, Dynamics 365, and Microsoft 365. The applications built using Microsoft Power Apps have a responsive design that makes them suitable for work in browsers and on mobile applications on different devices.

The no-code side of the product makes it suitable for complete beginners to app building, allowing them to easily create fully functional applications with many features. The solution also has a specialized platform for developers where specialists can access data and metadata, create custom connectors, integrate with external data, and apply business logic. The solution allows users to create three types of apps: canvas, model-driven, and portal. They are made using:

• Power Apps Studio: Canvas apps are designed through Power Apps Studio. This app designer is suitable for complete beginners, as the app creation process resembles the building of presentations in Microsoft PowerPoint.
  
  
• App Designer: Model-driven apps are created through App Designer. The creation process allows users to define the sitemap and add components to build the application.
  
  
• Power Apps Portals Studio: This is a What You See Is What You Get (WYSIWYG) design tool. It is suitable for portal applications, as it allows users to add and configure web pages, forms, components, and lists.

Microsoft Power Apps Features

The three different design tools of the solution, Power Apps Studio, App Designer, and Power Apps Portals Studio, come with various features which allow users to utilize the tools. Some of these features include:

• Common Data Service (CDS): The data storage feature of the solution allows users to store and manage the data used for business applications securely. The data within the feature is stored among a set of entities, including a base set of standard entities as well as user-made custom ones, using Power Query. The data within CDS can be used to build apps.
  
  
• Cloud connectivity: Microsoft Power Apps has the ability to connect with various types of cloud services. It can connect with MS CDS, as well as SQL, DropBox, and Google Drive.
  
  
• Sharing feature: The tool has a feature for sharing built applications. Users can share the app they have created with users within the same organization as them.
  
  
• Role-based feature: The product allows organizations to assign their employees roles within the platform. This is done to create customization based on the assigned roles, potentially eliminating issues that a completely free access can create.
  
  
• AI automation: The tool has a feature that utilizes artificial intelligence (AI). It provides users with an AI builder and pre-built AI components to facilitate the application building process.
  
  
• APIs feature: Microsoft Power Apps facilitates the app-building process through application program interfaces (APIs).
  
  
• Collaboration support: The tool supports collaboration within the organization in the application building process. Through this feature, multiple employees can contribute to the creation of an app.

Microsoft Power Apps Benefits

The product brings various benefits to organizations and individuals who utilize it. Some of the biggest advantages of Microsoft Power Apps include:

• The solution saves time for organizations by eliminating manual coding and providing ready-to-use solutions.
  
  
• Applications built on the product can be made compatible with various platforms, including the web, Windows, Android, and iOS.
  
  
• The premium connectors and wide integration of the platform allow developers to use data from Microsoft and from third-party services to build their applications.
  
  
• The no-code capability enhances mobility and innovations within companies.
  
  
• The AI feature of the product allows companies to increase their productivity through prebuilt AI scenarios.
  
  
• The tool offers various ways to follow the data from the created applications, allowing companies to benefit from the reports of the performance of their apps.
  
  
• Professional developers receive a platform to follow crucial metrics and access the application development in detail.
  
  
• Power Apps can be connected across the entire Microsoft Power Platform, allowing organizations to utilize all features that the provider offers.

Reviews from Real Users

An IT Specialist (INFOSEC) at a government appreciates this tool because it is low-code, low learning curve, and reduces manpower.

Rafael T., a data engineer at NTT Security, likes Microsoft Power Apps, because it is great for making apps quickly, has helpful support, and integrates with Power BI.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”