Microsoft Power Apps vs ServiceNow comparison

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Microsoft Power Apps

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 29, 2024

ServiceNow and Microsoft Power Apps compete in enterprise application development. Microsoft Power Apps has the upper hand in pre-built templates and integrations, while ServiceNow is noted for its process automation and IT service management.

Features: ServiceNow users value its extensive process automation capabilities, IT service management, and back-end process efficiencies. Microsoft Power Apps users highlight its wide variety of pre-built templates, seamless integration with other Microsoft services, and broader application templates.

Room for Improvement: ServiceNow users suggest enhancements in user customization options, more intuitive navigation, and better user personalization. Microsoft Power Apps feedback points to the need for improved performance speed, error handling, and boosting platform reliability and response time.

Ease of Deployment and Customer Service: ServiceNow receives commendations for its structured deployment process and responsive customer service. Microsoft Power Apps is recognized for its easy setup but faces criticism regarding customer support efficiency.

Pricing and ROI: ServiceNow users note high setup costs but also report substantial ROI due to process efficiencies. Microsoft Power Apps users appreciate the lower initial costs and adequate ROI that aligns with their budget constraints.

To learn more, read our detailed Microsoft Power Apps vs. ServiceNow Report (Updated: October 2024).

Microsoft Power Apps vs. ServiceNow

October 2024

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Categories and Ranking

Microsoft Power Apps

Ranking in Rapid Application Development Software

1st

Average Rating

7.8

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (1st)

ServiceNow

Ranking in Rapid Application Development Software

4th

Average Rating

8.4

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of Microsoft Power Apps is 17.7%, down from 24.0% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Praveen Chaudhary

Service Delivery Manager at a outsourcing company with 1,001-5,000 employees

May 30, 2024

Facilitates form creation and application planning but lacks performance

We have started exploring those parts. It is in the initial stages and capable of performing simple tasks that are helpful. We are still exploring how it can work with profiles, and other AI features that Microsoft continues to introduce. It provides a basic starting point within its capabilities. Microsoft Power Apps is a perfect tool. Understanding its limitations is crucial to identifying where it best fits within organizational solutions. It excels in scenarios requiring quick turnaround times, offering easy maintenance with minimal technical expertise needed. However, it's not suited for complex enterprise-level solutions. Overall, I rate the solution a seven out of ten.

Read full review

Fabio QUINTANILHA

IT4IT Manager at L'Oreal

Jan 29, 2024

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable feature revolves around its low code capabilities. Coding work is less in the tool."

"It is easy to design automation processes."

"If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else."

"It's very easy to build an app using this solution."

"The initial setup is not complicated."

"I would say that the most valuable features are the user interface, navigation, and business routes."

"Can design apps quickly and can connect to any database."

"Microsoft PowerApps allows you to simplify business processes and user experience. You can also create responsive applications and canvas apps through this solution. It's an easy to scale, stable, and low-code solution."

More Microsoft Power Apps pros

"It's a straightforward and effective approach that minimizes the need for extensive explanations."

"ServiceNow is easy to use."

"It has more extensive features as compared to the other competitors."

"Everything about the schema, including the design of ServiceNow, is great."

"The most recent addition of SAM Premium is a game changer for many organizations."

"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."

"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."

"Data in reports and dashboards are easily accessible."

More ServiceNow pros

Cons

"I have heard from developers that there is documentation missing in the reporting."

"The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important."

"Microsoft could streamline monitoring and management. In addition, it should be easier to put the solution in different environments. For example, you should be able to move from a dev environment to a production environment seamlessly."

"When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal."

"In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."

"The tool's documentation can be better. The information in the documentation needs to be updated."

"I would like to see more improvement, for example, in direct collaboration."

"The solution must provide more integration with third-party applications."

More Microsoft Power Apps cons

"Compared to other products that I have been using, it is not as user-friendly."

"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."

"The ability to embed help information onto the screens."

"The contract module is quite rudimentary and doesn't support contract line items."

"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."

"The scalability needs improvement."

"ServiceNow might need to improve its capabilities to integrate with third-party tools."

"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."

More ServiceNow cons

Pricing and Cost Advice

"My company has non-profit licensing, and hence, it is affordable. Pricing depends on usage."

"The cost for licensing could be lower."

"It was about $40. There are people that are lower than that, however, they don't give you the features."

"The platform's pricing is reasonable."

"For me, it was free to develop with a professional license, which is about 70 euros a month."

"The price for the license could be more cost-effective."

"It depends on the subscription of Office 365 that customers have. With some subscriptions, it's possible to use PowerApps."

"If we compare Microsoft Power Apps with any on-prem or other Azure solutions, I feel it can be made cheaper."

More Microsoft Power Apps pricing and cost advice

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"The solution is expensive."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"$230 per user."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

Government

10%

Manufacturing Company

10%

Educational Organization

25%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

Would you choose Microsoft Azure App Service or PowerApps?

Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

What is your experience regarding pricing and costs for ServiceNow?

The solution is expensive.

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Compared 8% of the time

Salesforce Platform vs Microsoft Power Apps

Compared 7% of the time

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Compared 9% of the time

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Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

LeanIX vs ServiceNow

Compared 4% of the time

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Product Reports

Download Microsoft Power Apps product report

Microsoft Power Apps

November 2024

Download ServiceNow product report

October 2024

Also Known As

PowerApps, MS PowerApps

No data available

Learn More

Microsoft

Overview

Microsoft Power Apps is a rapid application development software and low-code development platform. The solution consists of a suite of apps, services, connectors, and a data platform. It provides an environment for building custom apps which is suitable for different businesses.

Microsoft Power Apps allows users to not only build applications, but also connect them to Microsoft's other sources, including the underlying data platform Microsoft Dataverse, as well as online and on-premise sources such as SharePoint, Dynamics 365, and Microsoft 365. The applications built using Microsoft Power Apps have a responsive design that makes them suitable for work in browsers and on mobile applications on different devices.

The no-code side of the product makes it suitable for complete beginners to app building, allowing them to easily create fully functional applications with many features. The solution also has a specialized platform for developers where specialists can access data and metadata, create custom connectors, integrate with external data, and apply business logic. The solution allows users to create three types of apps: canvas, model-driven, and portal. They are made using:

Power Apps Studio: Canvas apps are designed through Power Apps Studio. This app designer is suitable for complete beginners, as the app creation process resembles the building of presentations in Microsoft PowerPoint.
App Designer: Model-driven apps are created through App Designer. The creation process allows users to define the sitemap and add components to build the application.
Power Apps Portals Studio: This is a What You See Is What You Get (WYSIWYG) design tool. It is suitable for portal applications, as it allows users to add and configure web pages, forms, components, and lists.

Microsoft Power Apps Features

The three different design tools of the solution, Power Apps Studio, App Designer, and Power Apps Portals Studio, come with various features which allow users to utilize the tools. Some of these features include:

Common Data Service (CDS): The data storage feature of the solution allows users to store and manage the data used for business applications securely. The data within the feature is stored among a set of entities, including a base set of standard entities as well as user-made custom ones, using Power Query. The data within CDS can be used to build apps.
Cloud connectivity: Microsoft Power Apps has the ability to connect with various types of cloud services. It can connect with MS CDS, as well as SQL, DropBox, and Google Drive.
Sharing feature: The tool has a feature for sharing built applications. Users can share the app they have created with users within the same organization as them.
Role-based feature: The product allows organizations to assign their employees roles within the platform. This is done to create customization based on the assigned roles, potentially eliminating issues that a completely free access can create.
AI automation: The tool has a feature that utilizes artificial intelligence (AI). It provides users with an AI builder and pre-built AI components to facilitate the application building process.
APIs feature: Microsoft Power Apps facilitates the app-building process through application program interfaces (APIs).
Collaboration support: The tool supports collaboration within the organization in the application building process. Through this feature, multiple employees can contribute to the creation of an app.

Microsoft Power Apps Benefits

The product brings various benefits to organizations and individuals who utilize it. Some of the biggest advantages of Microsoft Power Apps include:

The solution saves time for organizations by eliminating manual coding and providing ready-to-use solutions.
Applications built on the product can be made compatible with various platforms, including the web, Windows, Android, and iOS.
The premium connectors and wide integration of the platform allow developers to use data from Microsoft and from third-party services to build their applications.
The no-code capability enhances mobility and innovations within companies.
The AI feature of the product allows companies to increase their productivity through prebuilt AI scenarios.
The tool offers various ways to follow the data from the created applications, allowing companies to benefit from the reports of the performance of their apps.
Professional developers receive a platform to follow crucial metrics and access the application development in detail.
Power Apps can be connected across the entire Microsoft Power Platform, allowing organizations to utilize all features that the provider offers.

Reviews from Real Users

An IT Specialist (INFOSEC) at a government appreciates this tool because it is low-code, low learning curve, and reduces manpower.

Rafael T., a data engineer at NTT Security, likes Microsoft Power Apps, because it is great for making apps quickly, has helpful support, and integrates with Power BI.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

TransAlta, Rackspace, Telstra

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow