Flexera One vs ServiceNow Discovery comparison

"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."

"The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."

"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."

"It is a stable solution."

"It's a single system of record and it captures the relationships."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"They have a very good network in the infrastructure of Discovery."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"I am impressed with the tool's incident problem change management."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"Stability-wise, I feel it is a good product."

"ServiceNow Discovery works better than other products I've used."

"One area that could use improvement is the deployment of Flexera agents."

"They could improve their reporting. I'd particularly like them to allow you to schedule it."

"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."

"The hardware and connectors in the product have certain shortcomings where improvements are required."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"Without improvement in the patters, applications can't be discovered"

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"Improvements are required with the scripts used to collect the information from servers."

"The product could improve some of the visualization and architecture setups."

"I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment."

"It was certainly on a par with the price we were paying for Snow License Manager. It wasn't overly expensive."

"It is not recommended for smaller companies because of the price."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"If the product is not deployed properly, it can be very expensive."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"The product is not cheap."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"The pricing is determined based on the CIs."