Item Analyst at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Mar 20, 2026
At the moment, I think Flexera One is doing a good job overall. I think that some of the support team SLA could be a bit better, which I would add about the needed improvements. The reporting and analytics functionality in Flexera One meets my needs, but I think if the column selector was more of a tick than a drag and drop, it would have been better. Additionally, the filtering could have a bit more advanced options.
People are pretty active from a product feedback perspective, so there is a variety of different features and things that I am sure could be improved, but I do not have one directly in mind.
In terms of what could be improved about Flexera One from an ITAM point of view, I feel that if Flexera One could provide a calculation representation, it would be beneficial. While it shows various configurations regarding where my server and VM are placed, it does not indicate how many licenses are needed or how the calculations are performed. To bring it closer to a ten, I would prioritize improvements in monitoring. For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
Senior Infrastructure Engineer at a healthcare company with 1,001-5,000 employees
Real User
Top 5
Jan 23, 2025
The mainframe need improvement. Flexera One does not have an agent for it, so it can't report on mainframe usage. Several people have suggested it as an improvement. One feature I would like to see in the tool is the ability to handle everything in one place. If not, it is what it is.
The hardware and connectors in the product have certain shortcomings where improvements are required. FlexNet Manager's connectors are not that good, especially when compared to what Flexera provides its users in general. ServiceNow and SAM Pro's dashboards are very good compared to what FlexNet Manager offers. With FlexNet Manager, it would have been good if its hardware and connectors were as good as ServiceNow and SAM Pro. ServiceNow and SAM Pro also serve as a CMDB. FlexNet Manager fails to serve as a CMDB, making it an area where improvements are required.
Internal Audit and Financial Advisory Manager at Propiviti
Reseller
Oct 24, 2023
One area that could use improvement is the deployment of Flexera agents. While I haven't personally handled the technical aspects of implementation, coordinating with service providers revealed instances where agents were either missing or corrupt on certain systems. This led to gaps in inventory, making it challenging to monitor compliance and inventory status accurately. Having a smoother and more foolproof agent deployment process would be a valuable enhancement for a seamless experience in managing software assets with FlexNet. Additionally, a key improvement I would like to see in the next release is more timely updates to the application recognition library. The process of creating or updating ARLs ourselves was a bit cumbersome, and having a more proactive approach from Flexera in this regard would be beneficial. Additionally, I believe Flexera could enhance its offering by introducing features related to IT service management. While they excel in IT asset management, integrating more ITSM functionalities directly into FlexNet could provide a more comprehensive solution, similar to platforms like ServiceNow. This could open up new opportunities and make FlexNet an even more valuable tool for organizations.
SAM Specialist at a media company with 10,001+ employees
Real User
Jul 25, 2023
There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014. There are some key things in there that make it clunkier than it should be. But overall, the benefits outweigh the drawbacks. Moreover, in additional features, I would like to see the reporting change. Eliminate Cognos and create a dynamic front end that allows for straight SQL queries, to get a more flexible and richer reporting module - especially for the Cloud version, FlexNet One; without having access to the SQL database for reporting, it makes it prohibitive.
Software Asset Manager Lead at Boeing at a transportation company with 10,001+ employees
Real User
Jan 18, 2022
They could improve their reporting. I'd particularly like them to allow you to schedule it. There should also be configuration management. It has most of the other things, but if they could add configuration management, it would be an all-in-one tool. At the moment, because it doesn't have that, you can't adjust it if you need configuration as well.
Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.
At the moment, I think Flexera One is doing a good job overall. I think that some of the support team SLA could be a bit better, which I would add about the needed improvements. The reporting and analytics functionality in Flexera One meets my needs, but I think if the column selector was more of a tick than a drag and drop, it would have been better. Additionally, the filtering could have a bit more advanced options.
People are pretty active from a product feedback perspective, so there is a variety of different features and things that I am sure could be improved, but I do not have one directly in mind.
In terms of what could be improved about Flexera One from an ITAM point of view, I feel that if Flexera One could provide a calculation representation, it would be beneficial. While it shows various configurations regarding where my server and VM are placed, it does not indicate how many licenses are needed or how the calculations are performed. To bring it closer to a ten, I would prioritize improvements in monitoring. For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
The mainframe need improvement. Flexera One does not have an agent for it, so it can't report on mainframe usage. Several people have suggested it as an improvement. One feature I would like to see in the tool is the ability to handle everything in one place. If not, it is what it is.
The hardware and connectors in the product have certain shortcomings where improvements are required. FlexNet Manager's connectors are not that good, especially when compared to what Flexera provides its users in general. ServiceNow and SAM Pro's dashboards are very good compared to what FlexNet Manager offers. With FlexNet Manager, it would have been good if its hardware and connectors were as good as ServiceNow and SAM Pro. ServiceNow and SAM Pro also serve as a CMDB. FlexNet Manager fails to serve as a CMDB, making it an area where improvements are required.
One area that could use improvement is the deployment of Flexera agents. While I haven't personally handled the technical aspects of implementation, coordinating with service providers revealed instances where agents were either missing or corrupt on certain systems. This led to gaps in inventory, making it challenging to monitor compliance and inventory status accurately. Having a smoother and more foolproof agent deployment process would be a valuable enhancement for a seamless experience in managing software assets with FlexNet. Additionally, a key improvement I would like to see in the next release is more timely updates to the application recognition library. The process of creating or updating ARLs ourselves was a bit cumbersome, and having a more proactive approach from Flexera in this regard would be beneficial. Additionally, I believe Flexera could enhance its offering by introducing features related to IT service management. While they excel in IT asset management, integrating more ITSM functionalities directly into FlexNet could provide a more comprehensive solution, similar to platforms like ServiceNow. This could open up new opportunities and make FlexNet an even more valuable tool for organizations.
There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014. There are some key things in there that make it clunkier than it should be. But overall, the benefits outweigh the drawbacks. Moreover, in additional features, I would like to see the reporting change. Eliminate Cognos and create a dynamic front end that allows for straight SQL queries, to get a more flexible and richer reporting module - especially for the Cloud version, FlexNet One; without having access to the SQL database for reporting, it makes it prohibitive.
They could improve their reporting. I'd particularly like them to allow you to schedule it. There should also be configuration management. It has most of the other things, but if they could add configuration management, it would be an all-in-one tool. At the moment, because it doesn't have that, you can't adjust it if you need configuration as well.
* Sun Solaris server discovery needs to be improved. * Apple Mac OS was not supported fully. * Naming conversation needs to be improved.