Oct 27, 2014
I can help you with FNMP. Unfortunately no experience with ServiceNow.
ServiceNow and Flexera One are direct competitors in the IT services and software asset management industry. ServiceNow is preferred for its pricing and support, while Flexera One is reputed for its strong features, often leading to higher user satisfaction.
Features: ServiceNow provides a dynamic IT service management platform with extensive automation and customization capabilities, ideal for large firms. Flexera One is renowned for its advanced software asset management, delivering powerful automation and integration features for optimizing software expenses. This makes Flexera One a specialized solution for businesses focused on software asset efficiencies.
Room for Improvement: ServiceNow could enhance its user experience by simplifying certain complex customization and integration processes. Flexera One could broaden its capabilities beyond software management, integrating more comprehensive IT service management tools. Additionally, Flexera could improve its interface for more intuitive navigation.
Ease of Deployment and Customer Service: ServiceNow offers a highly customizable deployment model along with a wide range of support options. Flexera One supports seamless integration specifically for software assets, and provides dedicated customer service, yet ServiceNow's flexibility in customization grants it an edge for diverse businesses.
Pricing and ROI: ServiceNow's initial setup can involve higher costs but provides broad functionality that ensures a robust ROI for IT management. Flexera One offers a cost-effective entry with targeted benefits aimed at software cost management, potentially offering a higher ROI for organizations focused specifically on optimizing their software assets.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
They were prompt in getting back to us.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
One feature I would like to see in the tool is the ability to handle everything in one place.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
They've restructured how it's licensed, making it more fair.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
Flexera includes what I call canned reports, straight out of the box, but they also offer flexibility in creating custom reports.
The feature that I find most valuable in Flexera One is the discovery, which is crucial from an ITAM point of view to capture the entire environment and all the software installed in my customer's environment.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 14.6% |
| Flexera One | 4.9% |
| Other | 80.5% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 164 |
Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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