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ServiceNow Discovery vs Tanium comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Discovery
Ranking in Server Monitoring
7th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Cloud Resource Discovery Services (1st)
Tanium
Ranking in Server Monitoring
4th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
22
Ranking in other categories
Vulnerability Management (25th), Endpoint Protection Platform (EPP) (16th), Endpoint Detection and Response (EDR) (22nd), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of May 2026, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 2.8%, down from 3.9% compared to the previous year. The mindshare of Tanium is 3.9%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
Tanium3.9%
ServiceNow Discovery2.8%
Other93.3%
Server Monitoring
 

Featured Reviews

Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
MA
Division Manager, Information Technology at a legal firm with 51-200 employees
Centralized policies have improved remote endpoint control and have simplified data visibility
The integration is not simple and easy. It requires experienced users or people who have done the implementation. When certain policies are applied, they do not immediately push the policies. For example, we manage endpoint device USB access. We set a policy to block it, but it does not come into effect immediately. Sometimes it takes three or four days for it to reflect. That is a pain point. I have raised this issue with support as well, but they said that I need to limit the number of devices in the policy. In terms of application deployment, for us, it was seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
"ServiceNow Discovery comes in a bundle with everything, including CMDB, which makes it much easier to use."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"I am impressed with the tool's incident problem change management."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"It's a single system of record and it captures the relationships."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"The advantage of ServiceNow is that it's a single system of record which allows you to build other modules on top of it."
"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"I like the tool's incident response and security patching."
"Tanium has made the process of detecting threats more proactive with its detection, so the process is easier and more efficient."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"Tanium is highly scalable."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"The insights we gain from our endpoints and the management capabilities that Tanium provides have been a boon to our operations and security."
 

Cons

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Improvements could include implementing chatbots to simplify ticket creation."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"They can expand on the plugins for some of the other tools."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"It is one of the most costly applications in terms of subscription costs."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"The solution can give a lot of false positives."
"We set a policy to block USB access. The moment a device is being set up on the network, I apply the policy, but it does not come into effect immediately."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."
"There are downsides and drawbacks in Tanium, and there is room for improvement from my perspective."
"The main issues are the network connection because different customers have issues with their networks."
 

Pricing and Cost Advice

"It is an expensive product with a price that depends on the models that you wish to purchase."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"The solution is not inexpensive so pricing is rated a three out of ten."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"This solution is a paid option within the ServiceNow framework."
"The solution is expensive but it's a good investment."
"The solution offers value for money."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"It's an expensive solution. It would be nice if the cost were lower."
"It is higher than some competitors in the market."
"There is an annual license required to use this solution."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
7%
Financial Services Firm
15%
Government
11%
Manufacturing Company
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise12
 

Questions from the Community

What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if w...
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
What advice do you have for others considering Tanium?
For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it economically viable. I would recommend it to others with a similar use case. The solut...
 

Also Known As

No data available
Tanium Inc Cloud, Tanium XEM
 

Overview

 

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about ServiceNow Discovery vs. Tanium and other solutions. Updated: April 2026.
894,668 professionals have used our research since 2012.