ServiceNow Discovery vs Tanium comparison

Read 15 Tanium reviews

2,718 Views
1,856 Comparison Views

71% willing to recommend

ServiceNow Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: December 2024).

ServiceNow Discovery vs. Tanium

December 2024

Download the complete report

Helped 823,875 peers since 2012

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

10th

Average Rating

7.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Vulnerability Management (23rd), Endpoint Protection Platform (EPP) (35th), Endpoint Detection and Response (EDR) (26th)

Mindshare comparison

As of December 2024, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 9.2%, up from 7.8% compared to the previous year. The mindshare of Tanium is 12.3%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

RISHI GUPTA

Senior Manager at a manufacturing company with 5,001-10,000 employees

Valuable relationship building that discovers and auto-builds to make cleanup easy

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

Read full review

Mo Vermeiren

Cybersecurity Business & Technology Consultant at Capgemini

Is able to make several campaigns work in parallel, but the user interface needs improvement

It's mainly used by the cybersecurity team for Windows patching and deployment of some software solutions I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"It has been stable since deployment."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"It's a single system of record and it captures the relationships."

"The product provides great scalability features."

More ServiceNow Discovery pros

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

"The interrogation piece was the most valuable feature because it was very detailed."

"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"I would say Tanium is the best tool for vulnerability management."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"Tanium's most valuable feature is its instant discovery aspect."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

More Tanium pros

Cons

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"Without improvement in the patters, applications can't be discovered"

"Improvements are required with the scripts used to collect the information from servers."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

More ServiceNow Discovery cons

"The reporting could be improved."

"The solution needs to improve the reporting and tracking capabilities."

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."

"They could improve the UI."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"Tanium’s scalability could be improved."

More Tanium cons

Pricing and Cost Advice

"It is an expensive product with a price that depends on the models that you wish to purchase."

"The solution is very expensive."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"It's on a yearly basis. We renew our contract for three years at a time."

"This solution is a paid option within the ServiceNow framework."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

More ServiceNow Discovery pricing and cost advice

"It's an expensive solution. It would be nice if the cost were lower."

"There is an annual license required to use this solution."

"It is higher than some competitors in the market."

"The solution is expensive but it's a good investment."

"The solution offers value for money."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

See which vendors are best for you

Use our free recommendation engine to learn which Server Monitoring solutions are best for your needs.

See recommendations

823,875 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Healthcare Company

Manufacturing Company

Financial Services Firm

17%

Government

13%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

The reporting could be improved.

What is your primary use case for Tanium?

We collect end-point data. We use it to make AI models and provide it to customers. I use Tanium’s sensors, collect data, and develop dashboards. The sensors have many data types. If we need differ...

Lansweeper vs ServiceNow Discovery

Comparisons

Compared 18% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 12% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

ScienceLogic vs ServiceNow Discovery

Compared 5% of the time

SolarWinds Server and Application Monitor vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

CrowdStrike Falcon vs Tanium

Compared 18% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 10% of the time

Microsoft Configuration Manager vs Tanium

Compared 9% of the time

BigFix vs Tanium

Compared 5% of the time

Tenable Security Center vs Tanium

Compared 5% of the time

More Tanium Competitors

Product Reports

Download ServiceNow Discovery product report

ServiceNow Discovery

November 2024

Download Tanium product report

November 2024

Learn More

Video not available

ServiceNow

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life