ServiceNow Discovery vs Tanium comparison

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"This solution provides excellent insights."

"I am impressed with the tool's incident problem change management."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"The service management and operations management modules are valuable."

"The most valuable feature of ServiceNow Discovery is its performance."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

"The interrogation piece was the most valuable feature because it was very detailed."

"Tanium’s linear-chain architecture is valuable."

"The security features are very valuable."

"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."

"I would say Tanium is the best tool for vulnerability management."

"The product is granular and can build complex roles compared to other EDR vendors."

"I like the tool's incident response and security patching."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."

"I feel that credential-less discovery could be improved."

"I am not seeing significant ROI beyond breaking even on what I spend."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"The solution should improve the classes of discovery assets to disregard more junk data."

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"The most painful thing is the interface. It's a bit unclear sometimes."

"The solution can give a lot of false positives."

"The reporting could be improved."

"We had some issues with the solution's OS upgrade."

"Tanium’s scalability could be improved."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"The solution needs to improve the reporting and tracking capabilities."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"This is expensive, but it meets our needs."

"The product pricing is fair and reasonable for the value it provides."

"If the product is not deployed properly, it can be very expensive."

"This solution is a paid option within the ServiceNow framework."

"It's on a yearly basis. We renew our contract for three years at a time."

"The solution is not inexpensive so pricing is rated a three out of ten."

"The solution offers value for money."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"There is an annual license required to use this solution."

"It is higher than some competitors in the market."

"It's an expensive solution. It would be nice if the cost were lower."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The solution is expensive but it's a good investment."