We performed a comparison between ServiceNow Discovery and Tanium based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"The initial setup is pretty straightforward."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"The biggest advantage of ServiceNow is the value that it brings."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The initial setup is pretty easy."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"The security features are very valuable."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"Tanium's most valuable feature is its instant discovery aspect."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"It creates quite a bit of duplication, so that needs to be fixed."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"Tanium’s scalability could be improved."
"The solution needs to improve the reporting and tracking capabilities."
"We had some issues with the solution's OS upgrade."
"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."
"The most painful thing is the interface. It's a bit unclear sometimes."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while Tanium is ranked 11th in Server Monitoring with 15 reviews. ServiceNow Discovery is rated 8.0, while Tanium is rated 7.4. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ServiceNow Discovery is most compared with Microsoft Configuration Manager, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and Tenable Security Center. See our ServiceNow Discovery vs. Tanium report.
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