ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: April 2025).

ServiceNow Discovery vs. Tanium

April 2025

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Helped 848,716 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

10th

Average Rating

7.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Vulnerability Management (22nd), Endpoint Protection Platform (EPP) (37th), Endpoint Detection and Response (EDR) (26th)

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 4.3%, down from 6.1% compared to the previous year. The mindshare of Tanium is 6.6%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Ed Jarecki

Owner/Assistant Vice President at Jarecki Real Estate Investments/ EverView

A scalable solution that helps to understand how infrastructure works

We use the tool as an infrastructure operational management solution. The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization. Any movement into a SaaS solution has challenges since the processes and data flows are not well…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can scale the solution."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"The most valuable feature is its integration with CMDB, as it collects all the data."

"The initial setup is pretty straightforward."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"The process involving the original setup of the solution is excellent."

More ServiceNow Discovery pros

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"The interrogation piece was the most valuable feature because it was very detailed."

"The product is granular and can build complex roles compared to other EDR vendors."

"I find the inventory and compliance features of Tanium to be the most impressive."

"Tanium’s linear-chain architecture is valuable."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

More Tanium pros

Cons

"I am not seeing significant ROI beyond breaking even on what I spend."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"ServiceNow Discovery should improve its cloud capabilities."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"The product could improve some of the visualization and architecture setups."

"I feel that credential-less discovery could be improved."

More ServiceNow Discovery cons

"We had some issues with the solution's OS upgrade."

"The most painful thing is the interface. It's a bit unclear sometimes."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"The solution lacks mobility."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"The solution needs to improve the reporting and tracking capabilities."

"Tanium’s scalability could be improved."

"The solution can give a lot of false positives."

More Tanium cons

Pricing and Cost Advice

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"This is expensive, but it meets our needs."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The solution is not inexpensive so pricing is rated a three out of ten."

"The pricing is determined based on the CIs."

"The product pricing is fair and reasonable for the value it provides."

"The product is not cheap."

More ServiceNow Discovery pricing and cost advice

"It is higher than some competitors in the market."

"The solution is expensive but it's a good investment."

"It's an expensive solution. It would be nice if the cost were lower."

"The solution offers value for money."

"There is an annual license required to use this solution."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

17%

Government

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, creat...

What is your primary use case for Tanium?

We primarily use Tanium for patching, focusing on vulnerabilities. Our major goal with Tanium is to patch based on vulnerabilities detected by our other vulnerability tools.

Lansweeper vs ServiceNow Discovery

Comparisons

Compared 23% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

Faddom vs ServiceNow Discovery

Compared 5% of the time

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CrowdStrike Falcon vs Tanium

Compared 15% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 9% of the time

Microsoft Configuration Manager vs Tanium

Compared 9% of the time

BigFix vs Tanium

Compared 5% of the time

Qualys VMDR vs Tanium

Compared 5% of the time

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Product Reports

Download ServiceNow Discovery product report

ServiceNow Discovery

March 2025

Download Tanium product report

March 2025

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life