ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: March 2025).

ServiceNow Discovery vs. Tanium

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

10th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Vulnerability Management (22nd), Endpoint Protection Platform (EPP) (37th), Endpoint Detection and Response (EDR) (26th)

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 4.3%, down from 6.1% compared to the previous year. The mindshare of Tanium is 6.6%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Mo Vermeiren

Cybersecurity Business & Technology Consultant at Capgemini

Is able to make several campaigns work in parallel, but the user interface needs improvement

It's mainly used by the cybersecurity team for Windows patching and deployment of some software solutions I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can scale the solution."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"The initial setup is pretty easy."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"The most valuable feature is its integration with CMDB, as it collects all the data."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"The product provides great scalability features."

More ServiceNow Discovery pros

"The product is granular and can build complex roles compared to other EDR vendors."

"I like the tool's incident response and security patching."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"Tanium's most valuable feature is its instant discovery aspect."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"Tanium's most valuable features are patch management, inventory, and distribution software."

More Tanium pros

Cons

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"It creates quite a bit of duplication, so that needs to be fixed."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"It's an expensive platform."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

More ServiceNow Discovery cons

"The reporting could be improved."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."

"The solution lacks mobility."

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"Tanium’s scalability could be improved."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."

More Tanium cons

Pricing and Cost Advice

"If the product is not deployed properly, it can be very expensive."

"This is expensive, but it meets our needs."

"The solution is very expensive."

"The product pricing is fair and reasonable for the value it provides."

"It is not recommended for smaller companies because of the price."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"The solution is not inexpensive so pricing is rated a three out of ten."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

More ServiceNow Discovery pricing and cost advice

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"It is higher than some competitors in the market."

"The solution is expensive but it's a good investment."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"There is an annual license required to use this solution."

"The solution offers value for money."

"It's an expensive solution. It would be nice if the cost were lower."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

17%

Government

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, creat...

What is your primary use case for Tanium?

We primarily use Tanium for patching, focusing on vulnerabilities. Our major goal with Tanium is to patch based on vulnerabilities detected by our other vulnerability tools.

Lansweeper vs ServiceNow Discovery

Comparisons

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BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

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Zabbix vs ServiceNow Discovery

Compared 5% of the time

Faddom vs ServiceNow Discovery

Compared 5% of the time

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CrowdStrike Falcon vs Tanium

Compared 16% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 9% of the time

Microsoft Configuration Manager vs Tanium

Compared 9% of the time

BigFix vs Tanium

Compared 6% of the time

Qualys VMDR vs Tanium

Compared 5% of the time

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Product Reports

ServiceNow Discovery

Download ServiceNow Discovery product report

Download Tanium product report

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

ServiceNow Discovery vs. Tanium