ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: April 2025).

ServiceNow Discovery vs. Tanium

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

8th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Vulnerability Management (20th), Endpoint Protection Platform (EPP) (32nd), Endpoint Detection and Response (EDR) (25th)

Mindshare comparison

As of May 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 4.0%, down from 6.1% compared to the previous year. The mindshare of Tanium is 6.1%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Ed Jarecki

Owner/Assistant Vice President at Jarecki Real Estate Investments/ EverView

A scalable solution that helps to understand how infrastructure works

We use the tool as an infrastructure operational management solution. The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization. Any movement into a SaaS solution has challenges since the processes and data flows are not well…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"ServiceNow Discovery works better than other products I've used."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"We can scale the solution."

"The most valuable feature of ServiceNow Discovery is its performance."

"The most valuable feature is its integration with CMDB, as it collects all the data."

More ServiceNow Discovery pros

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"The product is granular and can build complex roles compared to other EDR vendors."

"Tanium’s linear-chain architecture is valuable."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"The security features are very valuable."

"Tanium's most valuable feature is its instant discovery aspect."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

More Tanium pros

Cons

"Technical support has not been helpful when we have come across problems."

"Improvements are required with the scripts used to collect the information from servers."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

"It is one of the most costly applications in terms of subscription costs."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"It's an expensive platform."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

More ServiceNow Discovery cons

"The reporting could be improved."

"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."

"The most painful thing is the interface. It's a bit unclear sometimes."

More Tanium cons

Pricing and Cost Advice

"The price could be better. It's a bit on the pricey side."

"If the product is not deployed properly, it can be very expensive."

"The solution is very expensive."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"This solution is a paid option within the ServiceNow framework."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

More ServiceNow Discovery pricing and cost advice

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"The solution is expensive but it's a good investment."

"It is higher than some competitors in the market."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"There is an annual license required to use this solution."

"The solution offers value for money."

"It's an expensive solution. It would be nice if the cost were lower."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

17%

Government

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

While there is always room for improvement, I am pleased with Tanium.

What is your primary use case for Tanium?

The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.

Lansweeper vs ServiceNow Discovery

Comparisons

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Compared 15% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 9% of the time

Microsoft Configuration Manager vs Tanium

Compared 8% of the time

BigFix vs Tanium

Compared 5% of the time

Qualys VMDR vs Tanium

Compared 5% of the time

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Product Reports

ServiceNow Discovery

Download ServiceNow Discovery product report

Download Tanium product report

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

ServiceNow Discovery vs. Tanium