ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: October 2024).

ServiceNow Discovery vs. Tanium

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Helped 815,854 peers since 2012

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

3rd

Average Rating

8.2

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

10th

Average Rating

7.4

Number of Reviews

Ranking in other categories

Vulnerability Management (23rd), Endpoint Protection Platform (EPP) (36th), Endpoint Detection and Response (EDR) (26th)

Mindshare comparison

As of November 2024, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 9.1%, up from 7.6% compared to the previous year. The mindshare of Tanium is 11.7%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

RISHI GUPTA

Senior Manager at a manufacturing company with 5,001-10,000 employees

Jan 20, 2023

Valuable relationship building that discovers and auto-builds to make cleanup easy

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

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Mo Vermeiren

Cybersecurity Business & Technology Consultant at Capgemini

Mar 31, 2022

Is able to make several campaigns work in parallel, but the user interface needs improvement

It's mainly used by the cybersecurity team for Windows patching and deployment of some software solutions I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"Stability-wise, I feel it is a good product."

"The process involving the original setup of the solution is excellent."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"They have a very good network in the infrastructure of Discovery."

More ServiceNow Discovery pros

"I like the tool's incident response and security patching."

"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"The interrogation piece was the most valuable feature because it was very detailed."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"I would say Tanium is the best tool for vulnerability management."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

More Tanium pros

Cons

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"It is one of the most costly applications in terms of subscription costs."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"It creates quite a bit of duplication, so that needs to be fixed."

"I feel that credential-less discovery could be improved."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

More ServiceNow Discovery cons

"The most painful thing is the interface. It's a bit unclear sometimes."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"The solution needs to improve the reporting and tracking capabilities."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"We had some issues with the solution's OS upgrade."

"They could improve the UI."

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

"The reporting could be improved."

More Tanium cons

Pricing and Cost Advice

"The product is not cheap."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The price could be better. It's a bit on the pricey side."

"This is expensive, but it meets our needs."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

More ServiceNow Discovery pricing and cost advice

"The solution is expensive but it's a good investment."

"It's an expensive solution. It would be nice if the cost were lower."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"The solution offers value for money."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"There is an annual license required to use this solution."

"It is higher than some competitors in the market."

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815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

17%

Government

13%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

The reporting could be improved.

What is your primary use case for Tanium?

We collect end-point data. We use it to make AI models and provide it to customers. I use Tanium’s sensors, collect data, and develop dashboards. The sensors have many data types. If we need differ...

Lansweeper vs ServiceNow Discovery

Comparisons

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SolarWinds Server and Application Monitor vs ServiceNow Discovery

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Compared 19% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 10% of the time

Microsoft Configuration Manager vs Tanium

Compared 8% of the time

BigFix vs Tanium

Compared 5% of the time

Tenable Security Center vs Tanium

Compared 5% of the time

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Product Reports

ServiceNow Discovery

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ServiceNow

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

ServiceNow Discovery vs. Tanium