ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: January 2025).

ServiceNow Discovery vs. Tanium

January 2025

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Helped 831,020 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

9th

Average Rating

7.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Vulnerability Management (23rd), Endpoint Protection Platform (EPP) (35th), Endpoint Detection and Response (EDR) (26th)

Mindshare comparison

As of January 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 8.9%, up from 8.0% compared to the previous year. The mindshare of Tanium is 12.4%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Mo Vermeiren

Cybersecurity Business & Technology Consultant at Capgemini

Is able to make several campaigns work in parallel, but the user interface needs improvement

It's mainly used by the cybersecurity team for Windows patching and deployment of some software solutions I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"We can scale the solution."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"The initial setup is pretty straightforward."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"The product provides great scalability features."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"I am impressed with the tool's incident problem change management."

More ServiceNow Discovery pros

"The product is granular and can build complex roles compared to other EDR vendors."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"I would say Tanium is the best tool for vulnerability management."

"The security features are very valuable."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"The interrogation piece was the most valuable feature because it was very detailed."

More Tanium pros

Cons

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"Without improvement in the patters, applications can't be discovered"

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"They can expand on the plugins for some of the other tools."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"It creates quite a bit of duplication, so that needs to be fixed."

More ServiceNow Discovery cons

"The solution needs to improve the reporting and tracking capabilities."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"Tanium’s scalability could be improved."

"The reporting could be improved."

"We had some issues with the solution's OS upgrade."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

More Tanium cons

Pricing and Cost Advice

"The solution is very expensive."

"It is not recommended for smaller companies because of the price."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The price could be better. It's a bit on the pricey side."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"The solution is not inexpensive so pricing is rated a three out of ten."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

More ServiceNow Discovery pricing and cost advice

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"The solution offers value for money."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"It's an expensive solution. It would be nice if the cost were lower."

"It is higher than some competitors in the market."

"The solution is expensive but it's a good investment."

"There is an annual license required to use this solution."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

17%

Government

13%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

The reporting could be improved.

What is your primary use case for Tanium?

We collect end-point data. We use it to make AI models and provide it to customers. I use Tanium’s sensors, collect data, and develop dashboards. The sensors have many data types. If we need differ...

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Comparisons

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Oracle Enterprise Manager vs ServiceNow Discovery

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CrowdStrike Falcon vs Tanium

Compared 18% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 9% of the time

Microsoft Configuration Manager vs Tanium

Compared 9% of the time

BigFix vs Tanium

Compared 5% of the time

Qualys VMDR vs Tanium

Compared 5% of the time

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Product Reports

Download ServiceNow Discovery product report

ServiceNow Discovery

December 2024

Download Tanium product report

December 2024

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ServiceNow

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life