ServiceNow Discovery vs Tanium comparison

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"It's a single system of record and it captures the relationships."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"The initial setup is pretty easy."

"They have a very good network in the infrastructure of Discovery."

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"The service management and operations management modules are valuable."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."

"I would say Tanium is the best tool for vulnerability management."

"The interrogation piece was the most valuable feature because it was very detailed."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"I like the tool's incident response and security patching."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"Without improvement in the patters, applications can't be discovered"

"I am not seeing significant ROI beyond breaking even on what I spend."

"I feel that credential-less discovery could be improved."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"The reporting could be improved."

"The solution can give a lot of false positives."

"They could improve the UI."

"Tanium’s scalability could be improved."

"The most painful thing is the interface. It's a bit unclear sometimes."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."

"We had some issues with the solution's OS upgrade."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The product pricing is fair and reasonable for the value it provides."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"The solution is very expensive."

"It is higher than some competitors in the market."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"There is an annual license required to use this solution."

"The solution is expensive but it's a good investment."

"The solution offers value for money."

"It's an expensive solution. It would be nice if the cost were lower."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."