ServiceNow Discovery vs Tanium comparison

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ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Tanium and ServiceNow Discovery are two robust tools competing in IT asset discovery and management. ServiceNow Discovery is considered superior due to its advanced features.

Features: Reviewers value Tanium for its speed, real-time visibility into IT assets, and cost-effectiveness. ServiceNow Discovery is praised for its comprehensive discovery capabilities, integration with IT workflows, and feature-rich offering.

Room for Improvement: Tanium users report needing improvements in scalability, third-party integrations, and more detailed documentation. ServiceNow Discovery users suggest enhancements in the initial setup process, better documentation, and a demand for smoother initial experiences.

Ease of Deployment and Customer Service: Tanium is praised for its quick deployment and responsive customer service. ServiceNow Discovery users highlight its complexity in deployment but commend the extensive support provided.

Pricing and ROI: Tanium is viewed as cost-effective with quick ROI due to lower setup costs and efficient performance. ServiceNow Discovery, despite higher initial costs, is valued for its long-term ROI derived from extensive capabilities and integrations.

To learn more, read our detailed ServiceNow Discovery vs. Tanium Report (Updated: January 2025).

ServiceNow Discovery vs. Tanium

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Cloud Resource Discovery Services (1st)

Tanium

Ranking in Server Monitoring

9th

Average Rating

7.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Vulnerability Management (24th), Endpoint Protection Platform (EPP) (37th), Endpoint Detection and Response (EDR) (27th)

Mindshare comparison

As of February 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 5.0%, down from 5.7% compared to the previous year. The mindshare of Tanium is 7.3%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Mo Vermeiren

Cybersecurity Business & Technology Consultant at Capgemini

Is able to make several campaigns work in parallel, but the user interface needs improvement

It's mainly used by the cybersecurity team for Windows patching and deployment of some software solutions I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest advantage of ServiceNow is the value that it brings."

"I am impressed with the tool's incident problem change management."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"It has given us an understanding of each layer from a server application."

"The service management and operations management modules are valuable."

"We can scale the solution."

More ServiceNow Discovery pros

"Tanium's most valuable features are patch management, inventory, and distribution software."

"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"I would say Tanium is the best tool for vulnerability management."

"The product is granular and can build complex roles compared to other EDR vendors."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."

More Tanium pros

Cons

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"The solution is too high priced."

"The solution should improve the classes of discovery assets to disregard more junk data."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"The product could improve some of the visualization and architecture setups."

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"I feel that credential-less discovery could be improved."

More ServiceNow Discovery cons

"The reporting could be improved."

"We had some issues with the solution's OS upgrade."

"The solution needs to improve the reporting and tracking capabilities."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

More Tanium cons

Pricing and Cost Advice

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"This solution is a paid option within the ServiceNow framework."

"If the product is not deployed properly, it can be very expensive."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"This is expensive, but it meets our needs."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

More ServiceNow Discovery pricing and cost advice

"There is an annual license required to use this solution."

"The solution offers value for money."

"It's an expensive solution. It would be nice if the cost were lower."

"The solution is expensive but it's a good investment."

"It is higher than some competitors in the market."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Healthcare Company

10%

Manufacturing Company

Financial Services Firm

17%

Government

13%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...

What needs improvement with ServiceNow Discovery?

The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.

What do you like most about Tanium?

Tanium’s linear-chain architecture is valuable.

What needs improvement with Tanium?

The reporting could be improved.

What is your primary use case for Tanium?

We collect end-point data. We use it to make AI models and provide it to customers. I use Tanium’s sensors, collect data, and develop dashboards. The sensors have many data types. If we need differ...

Lansweeper vs ServiceNow Discovery

Comparisons

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Microsoft Configuration Manager vs ServiceNow Discovery

Compared 10% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

Qualys VMDR vs ServiceNow Discovery

Compared 4% of the time

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CrowdStrike Falcon vs Tanium

Compared 17% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 9% of the time

Microsoft Configuration Manager vs Tanium

Compared 9% of the time

BigFix vs Tanium

Compared 5% of the time

Qualys VMDR vs Tanium

Compared 5% of the time

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Product Reports

ServiceNow Discovery

Download ServiceNow Discovery product report

Download Tanium product report

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

ServiceNow Discovery vs. Tanium