One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports.
ServiceNow Discovery offers an integrated system within the ServiceNow suite, capturing relationships and insights for IT service management. Automated features reduce human error and simplify IT operations, but service mapping requires enhancement. High costs and limited technical support present challenges, as does the cumbersome asset discovery process. Licensing flexibility is limited, forcing unnecessary purchases, while the lack of general agent deployment improves scalability and robustness, although version changes can cause issues.
