Account Manager - Technical at a tech services company with 501-1,000 employees
User
2022-02-03T05:47:12Z
Feb 3, 2022
Firstly, IT Asset Management is a journey and not a project. So the key aspect is to look at it as a continuous improvement trek to the Himalayas.
Start with Identifying the right tool that has robust CMDB which can become a single source of truth for your org. over a period of time.
The implementation team has to be available for a longer period of time to be able to justify the ROI. The tool may get enabled or deployed on Day 1 but you won't be able to get all the different Classes of CIs/assets data and their relationships with 100% accuracy even in 6 months. Once you are sure of your data sources for CMDB, the next step is to start building accurate service models and so this is more of a process of getting the IT Asset Management ecosystem functioning for an org. with a big vision rather than just an implementation project.
Product support to our wide range of devices, access to KB, support team to ensure a smooth implementation on our environment and thru the life of the system.
IT Asset Management (ITAM) solutions are instrumental in managing Hardware, Software, and other IT assets. These assets are the center of your organization’s IT Infrastructure, and their lifecycle management requires improved control over inventory, tracking, and maintenance.
Great product support team to ensure a smooth process when implementing and troubleshooting in the early stages.
User-friendliness of the software is also important, as we have a wide range of people who use it.
Firstly, IT Asset Management is a journey and not a project. So the key aspect is to look at it as a continuous improvement trek to the Himalayas.
Start with Identifying the right tool that has robust CMDB which can become a single source of truth for your org. over a period of time.
The implementation team has to be available for a longer period of time to be able to justify the ROI. The tool may get enabled or deployed on Day 1 but you won't be able to get all the different Classes of CIs/assets data and their relationships with 100% accuracy even in 6 months. Once you are sure of your data sources for CMDB, the next step is to start building accurate service models and so this is more of a process of getting the IT Asset Management ecosystem functioning for an org. with a big vision rather than just an implementation project.
Product support to our wide range of devices, access to KB, support team to ensure a smooth implementation on our environment and thru the life of the system.