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Lansweeper vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.8
Spiceworks provides high ROI by offering free proactive monitoring, enhancing customer satisfaction with minimal financial investment and resource use.
 

Customer Service

Sentiment score
7.4
Lansweeper's responsive email support is praised for accuracy, helpfulness, comprehensive documentation, and effective remote assistance despite time differences.
Sentiment score
7.4
Spiceworks support is praised for knowledgeable service and community forums, despite limited formal channels and unresolved issues.
 

Stability Issues

Sentiment score
7.7
Lansweeper is user-friendly and reliable but may encounter performance issues under heavy server loads during intensive tasks.
Sentiment score
6.5
Spiceworks is stable for most, but large installations may face crashes, slowdowns, and disruptions, needing server improvements.
 

Room For Improvement

Lansweeper needs enhanced help desk features, asset management, security functions, and improved support, especially for its cloud version.
Spiceworks needs improvements in monitoring, performance, reporting, user interface, and automation to meet enterprise expectations.
 

Setup Cost

Lansweeper offers cost-effective pricing, around 35 cents per device, valued for its comprehensive capabilities and affordable licensing for enterprises.
Spiceworks offers free IT solutions ideal for SMBs, with community support and customization benefits despite lacking paid support.
 

Valuable Features

Spiceworks provides free, user-friendly IT management with features like help desk, inventory, remote monitoring, and community support for SMBs.
 

Categories and Ranking

Lansweeper
Ranking in IT Asset Management
9th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Spiceworks
Ranking in IT Asset Management
11th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (17th), IT Infrastructure Monitoring (40th)
 

Mindshare comparison

As of December 2024, in the IT Asset Management category, the mindshare of Lansweeper is 12.8%, up from 7.9% compared to the previous year. The mindshare of Spiceworks is 2.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Bo Kennedy - PeerSpot reviewer
A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises
A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product. It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed. Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all. It is really easy to use in contrast to some more enterprise-level solutions. All the information is basically very accessible. It's a powerful tool for someone who has to do a lot of functions by themself, as opposed to spreading it around between multiple users. For a small business that has an administrator or a couple of administrators that need tons of information in a central location, and that has some compliance people that have to run reports and are not necessarily power users, it is a great product.
Hassan Zia - PeerSpot reviewer
Good low-cost service desk system, but lacks in automation workflows and categorization
One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me. There are also several other automation features in ServiceDesk that are not present in Spiceworks. Another feature that I have always wanted in Spiceworks is categorization. Let's suppose that I select a certain piece of software within Spiceworks, and I want to see the subcategories, Spiceworks should be able to auto-populate those subcategories. This is unfortunately not possible within Spiceworks at the moment.
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Healthcare Company
8%
Government
7%
Computer Software Company
17%
Financial Services Firm
10%
University
9%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Lansweeper?
One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...
What is your experience regarding pricing and costs for Lansweeper?
As I explained, we cannot negotiate the cost with Lansweeper, however, it's a bit higher.
What needs improvement with Lansweeper?
The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of di...
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Lansweeper vs. Spiceworks and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.