Spiceworks vs Zabbix comparison

Spiceworks and Zabbix are both solutions in the IT Infrastructure Monitoring category. Spiceworks is ranked #40 with an average rating of 8.0, while Zabbix is ranked #1 with an average rating of 8.4. Spiceworks holds a 0.5% mindshare in IM, compared to Zabbix’s 12.4% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 95% of Zabbix users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

1,040 Views
547 Comparison Views

86% willing to recommend

Zabbix

Read 103 Zabbix reviews

17,107 Views
13,311 Comparison Views

95% willing to recommend

Spiceworks

Zabbix

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and Zabbix compete in the IT service management and network monitoring category. Zabbix seems to have the upper hand due to its comprehensive monitoring features suitable for complex enterprise environments.

Features: Spiceworks is ideal for SMBs, offering help desk support, inventory management capabilities, and easy Active Directory integration. It is fully free and backed by a strong community. Zabbix provides an open-source monitoring solution with customizable monitoring features, automated network discovery, and inventory discovery, catering to more complex enterprise setups.

Room for Improvement: Spiceworks could enhance its monitoring tools and ticketing system, as well as improve its scalability and reporting for larger environments. It also lacks some enterprise-level functionalities. Zabbix users seek improvements in UI and dashboard features, better reporting capabilities, and more comprehensive templates for a wider range of devices, along with enhanced automation and integration support.

Ease of Deployment and Customer Service: Spiceworks operates on-premises or in the cloud, with community-driven technical support being a noted highlight. Users face challenges contacting support directly by phone. Zabbix offers flexible deployment across on-premises and hybrid setups, relying on community forums for support with options for paid support contracts.

Pricing and ROI: Both Spiceworks and Zabbix are cost-effective, being open-source and free. Spiceworks offers zero licensing costs and relies on community support for a strong ROI. Zabbix is also free with no hidden costs, providing optional paid support and scalable solutions without additional licensing fees.

To learn more, read our detailed Spiceworks vs. Zabbix Report (Updated: December 2024).

Buyer's Guide

Spiceworks vs. Zabbix

December 2024

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Categories and Ranking

Spiceworks

Ranking in IT Infrastructure Monitoring

40th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th)

Zabbix

Ranking in IT Infrastructure Monitoring

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

103

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), Server Monitoring (1st), Cloud Monitoring Software (2nd)

Mindshare comparison

As of December 2024, in the IT Infrastructure Monitoring category, the mindshare of Spiceworks is 0.5%, up from 0.5% compared to the previous year. The mindshare of Zabbix is 12.4%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Hassan Zia

IT Service Desk Manager (Global Delivery) at MLOGICA, INC.

Good low-cost service desk system, but lacks in automation workflows and categorization

One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me. There are also several other automation features in ServiceDesk that are not present in Spiceworks. Another feature that I have always wanted in Spiceworks is categorization. Let's suppose that I select a certain piece of software within Spiceworks, and I want to see the subcategories, Spiceworks should be able to auto-populate those subcategories. This is unfortunately not possible within Spiceworks at the moment.

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ASM Naushad Alam

Network Manager at a financial services firm with 1,001-5,000 employees

Allows any number of customizations but lacks functionality for finding root causes

We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"The solution is easy to use and easy to manage."

"It was easy to integrate Spiceworks with our existing setup."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"It's easy to understand."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

More Spiceworks pros

"Zabbix helps to save time."

"There are lots of great features and functionality within the solution."

"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."

"Zabbix is an excellent performance monitoring tool."

"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."

"It's a flexible solution."

"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."

"The most valuable feature is the protocol to manage anything."

More Zabbix pros

Cons

"The SNMP sniffer requires a lot of work to get right."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"The GUI must be improved."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

More Spiceworks cons

"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."

"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."

"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."

"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."

"The solution needs to add features for finding loopholes or problems and their root causes."

"Correlation of events would be a wonderful addition."

"The product delivers false positives during reporting because of flapping. Other reasonably priced alternatives may have better performance."

"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."

More Zabbix cons

Pricing and Cost Advice

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

"It's free."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed."

"Zabbix is free but if you use it in production then you have to pay for it."

"We’re using the free version, which covers all our current needs."

"Zabbix is an open-source tool, and it's free to use."

"It’s free of cost."

"It is free, which allows us to reduce costs."

"There is a license required for this solution and we pay annually for our license."

"It is reasonable."

More Zabbix pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

10%

University

Real Estate/Law Firm

Educational Organization

39%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

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What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.

See all answers

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

See all answers

What is your experience regarding pricing and costs for Zabbix?

I use the tool's free version.

See all answers

What needs improvement with Zabbix?

I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds.

See all answers

Comparisons

Lansweeper vs Spiceworks

Compared 24% of the time

ServiceNow vs Spiceworks

Compared 23% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

JIRA Service Management vs Spiceworks

Compared 4% of the time

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LibreNMS vs Zabbix

Compared 9% of the time

Icinga vs Zabbix

Compared 7% of the time

Checkmk vs Zabbix

Compared 7% of the time

Centreon vs Zabbix

Compared 4% of the time

Nagios XI vs Zabbix

Compared 3% of the time

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Product Reports

Buyer's Guide

Spiceworks

November 2024

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Buyer's Guide

Zabbix

November 2024

Download Zabbix product report

Learn More

Spiceworks

Zabbix

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

Buyer's Guide

Spiceworks vs. Zabbix

December 2024

Free Report: Spiceworks vs. Zabbix

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