Helpdesk and inventory are both equally valuable, and they form the true core of the product.
Spiceworks, known for its helpdesk and inventory features, offers automated ticket generation and automatic asset information collection, including Mac addresses and IP addresses. It is cost-effective, ideal for startups, yet struggles with social logins integration and advanced workflows. While it helps with logged-in user notifications, it requires manual device list management and lacks direct computer interaction capabilities. Configuring SNMP sniffer can be challenging, impacting ease of use for some users.
