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Lansweeper pros and cons

Vendor: Lansweeper
4.3 out of 5
 

Lansweeper Pros review quotes

DA
Dec 19, 2023
One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools.
Bo Kennedy - PeerSpot reviewer
Mar 21, 2022
A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product.
reviewer1330542 - PeerSpot reviewer
Feb 2, 2023
The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees.
Learn what your peers think about Lansweeper. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1330542 - PeerSpot reviewer
Nov 3, 2021
We've found the most value right now in the inventory of the equipment.
Anil  Rao - PeerSpot reviewer
May 19, 2022
Provides good reports from every asset.
SofiaPatsea - PeerSpot reviewer
Oct 20, 2023
Lansweeper is very easy to use, and its technical support is very good.
Rodrigo Américo - PeerSpot reviewer
Nov 16, 2022
The solution provides inventory information that is very important to our company.
 

Lansweeper Cons review quotes

DA
Dec 19, 2023
The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal.
Bo Kennedy - PeerSpot reviewer
Mar 21, 2022
I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool.
reviewer1330542 - PeerSpot reviewer
Feb 2, 2023
The support is an area that could improve. The support staff could be more knowledgeable.
Learn what your peers think about Lansweeper. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1330542 - PeerSpot reviewer
Nov 3, 2021
The help desk is not exactly its strong suit.
Anil  Rao - PeerSpot reviewer
May 19, 2022
Lacks an end-to-end asset management tool.
SofiaPatsea - PeerSpot reviewer
Oct 20, 2023
It would be great if Lansweeper could combine security functions like vulnerability management.
Rodrigo Américo - PeerSpot reviewer
Nov 16, 2022
The feature to deploy software in endpoints needs to be improved.