BMC Helix Discovery vs Lansweeper comparison

"Weekly reports to management really make our life simple."

"It immediately understands which component it is, and it provides the exact API details with all the components."

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"BMC provides great support. As managed service support, they are gold."

"The most valuable feature of the solution is its application dependency mapping."

"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."

"BMC Helix Discovery is very intuitive."

"A valuable feature concerns the ability to integrate with different solutions."

"The solution provides inventory information that is very important to our company."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"We've found the most value right now in the inventory of the equipment."

"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."

"Lansweeper is very easy to use, and its technical support is very good."

"Provides good reports from every asset."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"It is very complicated to use."

"The monitoring tools could be more stable."

"BMC Helix Discovery is a bit tough to use and administer."

"The solution is definitely useful."

"BMC Helix Discovery needs more customization options."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"The help desk is not exactly its strong suit."

"The feature to deploy software in endpoints needs to be improved."

"Lacks an end-to-end asset management tool."

"The support is an area that could improve. The support staff could be more knowledgeable."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"The licensing fee is very low."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"We have a perpetual license for the solution."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"The solution offers yearly licenses."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"It is not high and it is fair according to the worth it offers."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It actually costs some money in the long run because of the licensing model."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."