BMC Helix Discovery vs Lansweeper comparison

Read 8 Lansweeper reviews

2,284 Views
1,667 Comparison Views

100% willing to recommend

BMC Helix Discovery

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

BMC Helix Discovery and Lansweeper compete in IT asset management. BMC Helix Discovery seems to have the upper hand with its comprehensive IT integration capabilities supported by AI-enhanced features.

Features: BMC Helix Discovery boasts an agentless architecture adaptable to both on-premises and cloud environments. It offers automated service mapping and data modeling that provide a complete view of the IT landscape, achieving over 95% accuracy according to user reviews. Lansweeper provides robust IT asset management, supporting agentless deployments preferred for ease of use and maintenance. It excels in delivering detailed inventory reports and has high scalability supporting large device counts.

Room for Improvement: BMC Helix Discovery could improve in integrating with existing tools and educating users on best practices. Expansion into newer cloud platforms and enhanced customization options are also needed. Lansweeper could benefit from integrated security features and expanded cloud capabilities which are currently limited compared to on-premise options. Both could improve by releasing updates more regularly and enhancing support response times.

Ease of Deployment and Customer Service: BMC Helix Discovery offers flexible deployment across on-premises, hybrid, and public cloud environments, but its customer support receives mixed reviews concerning response time. Lansweeper is lauded for its simplicity and user-friendly on-premises deployment and is praised for technical support, though users suggest engagement and response time improvements.

Pricing and ROI: BMC Helix Discovery is seen as expensive yet delivers significant ROI through automation and operational efficiencies, offering both subscription and perpetual licenses. Lansweeper is viewed as cost-effective, especially for setups with fewer than a hundred nodes, appealing to smaller businesses. Despite a recent price increase, it remains competitive and continues to demonstrate valuable ROI for users.

To learn more, read our detailed BMC Helix Discovery vs. Lansweeper Report (Updated: January 2025).

BMC Helix Discovery vs. Lansweeper

January 2025

Download the complete report

Helped 832,138 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Lansweeper

Ranking in IT Asset Management

9th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.9%, up from 8.1% compared to the previous year. The mindshare of Lansweeper is 12.6%, up from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Very stable, fast, and powerful with valuable inventory management features

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…

Read full review

Bo Kennedy

Director Managed Services, NOC at Fulcrum Technology Solutions, LLC

A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises

A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product. It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed. Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all. It is really easy to use in contrast to some more enterprise-level solutions. All the information is basically very accessible. It's a powerful tool for someone who has to do a lot of functions by themself, as opposed to spreading it around between multiple users. For a small business that has an administrator or a couple of administrators that need tons of information in a central location, and that has some compliance people that have to run reports and are not necessarily power users, it is a great product.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."

"The data models are the most useful aspect of the solution."

"The solution is very stable and powerful."

"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."

"BMC Helix Discovery is very intuitive."

"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."

"It is a scalable solution."

"The most valuable feature of the solution is its application dependency mapping."

More BMC Helix Discovery pros

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"Provides good reports from every asset."

"The solution provides inventory information that is very important to our company."

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

"We've found the most value right now in the inventory of the equipment."

"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."

"The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable."

More Lansweeper pros

Cons

"The license model could be more flexible and cheaper pricing."

"The solution should have different portals and logins for each customer so only that customer's assets show."

"It would be nice to see more updates to the solution."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"There is still room for improvement in terms of stability."

"An area that can be improved is the IoT."

"The product is not fully automated."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

More BMC Helix Discovery cons

"The help desk is not exactly its strong suit."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"Lacks an end-to-end asset management tool."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"The support is an area that could improve. The support staff could be more knowledgeable."

"The feature to deploy software in endpoints needs to be improved."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

Pricing and Cost Advice

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"We have a perpetual license for the solution."

"The licenses are very complex and quite costly."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"I rate the pricing an eight out of ten. All BMC products are expensive."

More BMC Helix Discovery pricing and cost advice

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It actually costs some money in the long run because of the licensing model."

"It is not high and it is fair according to the worth it offers."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

832,138 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

17%

Energy/Utilities Company

Manufacturing Company

Computer Software Company

11%

Financial Services Firm

11%

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

What is your experience regarding pricing and costs for BMC Helix Discovery?

I would rate the pricing around four out of ten. It is quite expensive.

What needs improvement with BMC Helix Discovery?

The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

What is your experience regarding pricing and costs for Lansweeper?

As I explained, we cannot negotiate the cost with Lansweeper, however, it's a bit higher.

What needs improvement with Lansweeper?

The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of di...

ServiceNow vs BMC Helix Discovery

Comparisons

Compared 63% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 12% of the time

Device42 vs BMC Helix Discovery

Compared 7% of the time

BMC Remedy vs BMC Helix Discovery

Compared 5% of the time

IBM Maximo vs BMC Helix Discovery

Compared 3% of the time

More BMC Helix Discovery Competitors

ManageEngine IT Asset Management vs Lansweeper

Compared 39% of the time

ServiceNow Discovery vs Lansweeper

Compared 21% of the time

Qualys VMDR vs Lansweeper

Compared 12% of the time

Spiceworks vs Lansweeper

Compared 9% of the time

More Lansweeper Competitors

Product Reports

Download BMC Helix Discovery product report

BMC Helix Discovery

February 2025

Download Lansweeper product report

January 2025

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Information Not Available