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BMC Helix Discovery pros and cons

Vendor: BMC

4.3 out of 5

25 reviews
87% willing to recommend

245 followers

Pros & Cons summary

BMC Helix Discovery enhances service line visibility through start anywhere application modeling, utilizing an agentless approach to eliminate hardware installation. It integrates AI and machine learning for predictive analysis and achieves over 95% accuracy. Flexible deployment suits cloud or data centers, yet needs improvement in newer cloud scanning, support, client-side features, customization, scalability, and pricing. Feedback times can be lengthy, and more desktop and printer discovery is needed.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BMC Helix Discovery provides comprehensive dependency mapping, enhancing problem-solving and reducing time spent between data centers.

It features start anywhere application modeling, offering users improved visibility.

The agentless nature eliminates the need for installing software on multiple hardware components.

The platform is scalable, stable, and features a straightforward initial setup.

Its use of artificial intelligence and machine learning allows it to predict issues autonomously.

CONS

BMC Helix Discovery needs better integration with newer cloud platforms such as GCloud and Alibaba Cloud.

Customization options in BMC Helix Discovery could be improved, especially in the area of storage virtualization.

Support from BMC Helix Discovery takes a long time to respond, sometimes taking days to months.

BMC Helix Discovery requires improved scalability to handle shortcomings in asset management.

BMC Helix Discovery's license model could be more flexible and involve cheaper pricing.

BMC Helix Discovery Pros review quotes

DH

Manager, Solutions Engineering at Fusion

Jun 12, 2019

It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.

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Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way.

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Technical Lead at GBM

Jul 17, 2023

BMC Helix Discovery is very intuitive.

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BMC Helix Discovery

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IT OM at IKEA

Apr 1, 2021

The data models are the most useful aspect of the solution.

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Madhurima Singh

Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

Sep 21, 2022

I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.

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SumitSrivastava1

AM at a computer software company with 201-500 employees

May 24, 2024

It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers.

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reviewer2259846

System and Infrastructure engineer at a insurance company with 51-200 employees

Sep 25, 2023

The most valuable feature of the solution stems from the fact that it is easy to install and deploy.

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Servicenow Principal & Consultant at GuideVision

Jun 2, 2023

The initial setup was quite easy.

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Soo at a manufacturing company with 10,001+ employees

Mar 13, 2024

The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information.

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reviewer1978608

Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

Nov 28, 2022

The solution is definitely useful.

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BMC Helix Discovery Cons review quotes

DH

Manager, Solutions Engineering at Fusion

Jun 12, 2019

I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.

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Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

An area that can be improved is the IoT.

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Technical Lead at GBM

Jul 17, 2023

BMC Helix Discovery needs more customization options.

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BMC Helix Discovery

Free Report: BMC Helix Discovery Reviews and More

Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,067 professionals have used our research since 2012.

IT OM at IKEA

Apr 1, 2021

The monitoring tools could be more stable.

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Madhurima Singh

Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

Sep 21, 2022

What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.

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SumitSrivastava1

AM at a computer software company with 201-500 employees

May 24, 2024

If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback.

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reviewer2259846

System and Infrastructure engineer at a insurance company with 51-200 employees

Sep 25, 2023

The solution's scalability is an area with certain shortcomings where improvements are needed.

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Servicenow Principal & Consultant at GuideVision

Jun 2, 2023

There is still room for improvement in terms of stability.

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Soo at a manufacturing company with 10,001+ employees

Mar 13, 2024

The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas.

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reviewer1978608

Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

Nov 28, 2022

The solution is definitely useful.

Read full review

Show 10 more reviews (out of 25)

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Product Categories

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