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BMC Helix Discovery pros and cons

Vendor: BMC

4.3 out of 5

26 reviews
88% willing to recommend

246 followers

Pros & Cons summary

BMC Helix Discovery offers precise application modeling and dependency mapping to improve system understanding and service clarity. With AI-driven predictive analysis, it enhances problem-solving and infrastructure management, ensuring significant ROI. However, it requires more frequent updates, enhanced cloud platform scanning, and flexibility in automation and licensing. Stability improvements and expanded discovery features are crucial. Integrating with end-of-life tools and improving monitoring stability are necessary for comprehensive infrastructure management.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BMC Helix Discovery provides powerful application dependency mapping, improving understanding of complex IT infrastructures.

The tool offers predictive capabilities using artificial intelligence and machine learning, enhancing proactive problem management.

The accuracy and clarity of data models are highly valued for efficient asset, knowledge, and incident management.

Comprehensive deployment options, including agentless architecture, allow flexible cloud and on-premises integration.

Service mapping automation and robust support contribute to a consistent and stable performance.

CONS

BMC Helix Discovery should offer more comprehensive cloud platform scanning capabilities, including public clouds like GCloud and Alibaba Cloud.

There is a need for more frequent updates and improvements, particularly in client-side discovery features such as desktop and printer discovery.

Support response times from BMC Helix Discovery could be significantly improved, as feedback can currently take a long time to receive.

Stability and performance in areas such as monitoring tools and CMDB need enhancements, with easier data retrieval from the CMDB being crucial.

Price flexibility and better technical support are desired, as well as addressing scalability shortcomings and offering more customization options.

BMC Helix Discovery Pros review quotes

DH

Manager, Solutions Engineering at Fusion

Jun 12, 2019

It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.

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Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way.

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Technical Lead at GBM

Jul 17, 2023

BMC Helix Discovery is very intuitive.

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BMC Helix Discovery

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IT OM at IKEA

Apr 1, 2021

The data models are the most useful aspect of the solution.

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Madhurima Singh

Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

Sep 21, 2022

I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.

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SumitSrivastava1

AM at a computer software company with 201-500 employees

May 24, 2024

It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers.

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reviewer2259846

System and Infrastructure engineer at a insurance company with 51-200 employees

Sep 25, 2023

The most valuable feature of the solution stems from the fact that it is easy to install and deploy.

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Servicenow Principal & Consultant at GuideVision

Jun 2, 2023

The initial setup was quite easy.

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Soo at a manufacturing company with 10,001+ employees

Mar 13, 2024

The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information.

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reviewer1978608

Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

Nov 28, 2022

The solution is definitely useful.

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Show 10 more reviews (out of 26)

BMC Helix Discovery Cons review quotes

DH

Manager, Solutions Engineering at Fusion

Jun 12, 2019

I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.

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Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Apr 16, 2024

An area that can be improved is the IoT.

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Technical Lead at GBM

Jul 17, 2023

BMC Helix Discovery needs more customization options.

Read full review

BMC Helix Discovery

Free Report: BMC Helix Discovery Reviews and More

Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

848,716 professionals have used our research since 2012.

IT OM at IKEA

Apr 1, 2021

The monitoring tools could be more stable.

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Madhurima Singh

Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

Sep 21, 2022

What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.

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SumitSrivastava1

AM at a computer software company with 201-500 employees

May 24, 2024

If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback.

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reviewer2259846

System and Infrastructure engineer at a insurance company with 51-200 employees

Sep 25, 2023

The solution's scalability is an area with certain shortcomings where improvements are needed.

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Servicenow Principal & Consultant at GuideVision

Jun 2, 2023

There is still room for improvement in terms of stability.

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Soo at a manufacturing company with 10,001+ employees

Mar 13, 2024

The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas.

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reviewer1978608

Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

Nov 28, 2022

The solution is definitely useful.

Read full review

Show 10 more reviews (out of 26)

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