

Device42 and BMC Helix Discovery are competitors in the IT asset discovery and management software market. BMC Helix Discovery is often favored for its comprehensive data analysis and predictive capabilities, while Device42 is praised for its user-friendly interface and affordability.
Features:Device42 provides IP address tracking, password management, application dependency mapping, and agentless discovery. BMC Helix Discovery offers automated service mapping, extensive dependency modeling, and uses AI for predictive insights.
Room for Improvement:Device42 could enhance purchase tracking and tool integration, improve auto-discovery speed, and simplify configuration. BMC Helix Discovery needs stability and scalability improvements, as well as expanded client-side discovery. Users also wish for more updates and customization options.
Ease of Deployment and Customer Service:Device42 operates primarily on-premises, while BMC Helix Discovery supports hybrid and cloud environments, offering greater adaptability. Both have good technical support, though Device42 sometimes has slower response times compared to the efficient issue resolution by BMC Helix Discovery.
Pricing and ROI:Device42 is considered affordable with ROI seen in reduced IT management costs, yet some features can be expensive. BMC Helix Discovery is costly but its features justify the price, delivering good ROI, especially through predictive functions and comparisons to alternatives like ServiceNow.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.
I can confidently say at least 30% is the savings which we have seen.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
Customer support for Device42 is fantastic.
Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.
It is very much scalable and allows you to design your discovery solution without facing any challenge.
The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.
In the past four to six years, I cannot recall encountering any bugs.
Device42 is stable and has been reliable for my organization.
Device42 has been pretty stable.
I would like to see a lower price and better technical support.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.
From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.
The price is about twelve per license per year, and the support is included.
Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.
For example, I felt the BMC Discovery pricing was quite high.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.
Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.
We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.
| Product | Market Share (%) |
|---|---|
| BMC Helix Discovery | 5.3% |
| Device42 | 4.2% |
| Other | 90.5% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 5 |
| Large Enterprise | 15 |
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing.
The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.
Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.
Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.
Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.
Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!
Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.
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