


Device42 and BMC Helix Discovery are competitors in the IT asset discovery and management software market. BMC Helix Discovery is often favored for its comprehensive data analysis and predictive capabilities, while Device42 is praised for its user-friendly interface and affordability.
Features:Device42 provides IP address tracking, password management, application dependency mapping, and agentless discovery. BMC Helix Discovery offers automated service mapping, extensive dependency modeling, and uses AI for predictive insights.
Room for Improvement:Device42 could enhance purchase tracking and tool integration, improve auto-discovery speed, and simplify configuration. BMC Helix Discovery needs stability and scalability improvements, as well as expanded client-side discovery. Users also wish for more updates and customization options.
Ease of Deployment and Customer Service:Device42 operates primarily on-premises, while BMC Helix Discovery supports hybrid and cloud environments, offering greater adaptability. Both have good technical support, though Device42 sometimes has slower response times compared to the efficient issue resolution by BMC Helix Discovery.
Pricing and ROI:Device42 is considered affordable with ROI seen in reduced IT management costs, yet some features can be expensive. BMC Helix Discovery is costly but its features justify the price, delivering good ROI, especially through predictive functions and comparisons to alternatives like ServiceNow.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
You should expect at least one year and a half for ROI.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.
I can confidently say at least 30% is the savings which we have seen.
Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
Sometimes it is quite responsive, particularly when you go higher up in the organization.
The response has been satisfactory, though improvements could be made in response time and overall competence.
Customer support for Device42 is fantastic.
Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.
When it comes to resolving technical issues, the support team is responsive and always available to help.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
It is very much scalable and allows you to design your discovery solution without facing any challenge.
Device42's scalability works well for me; if I want to add more resources, such as a Remote Collector for a new site, I can easily connect it to the main appliance.
The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
In the past four to six years, I cannot recall encountering any bugs.
Device42 is stable and has been reliable for my organization.
Device42 has been pretty stable.
Stability for Device42, in terms of reliability, is generally acceptable.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
I would like to see a lower price and better technical support.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
Device42 could benefit from improvements, specifically regarding the deployment of the software, which sometimes can be hectic and become time-consuming.
I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.
From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
The price is about twelve per license per year, and the support is included.
The setup cost is on the expensive side.
Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.
For example, I felt the BMC Discovery pricing was quite high.
The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.
We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.
Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.


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| Small Business | 150 |
| Midsize Enterprise | 82 |
| Large Enterprise | 531 |
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| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
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| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 20 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
BMC Helix Discovery offers a unique blend of data modeling, ITSM integration, AI-driven mapping, and robust security, providing effective visibility and management over IT assets, both in cloud and on-premises environments.
BMC Helix Discovery is renowned for its ability to enhance IT asset visibility by utilizing dynamic service models and providing comprehensive infrastructure insights. It simplifies deployment through its agentless setup and integrates effortlessly with ITSM solutions. The AI-driven capabilities help predict and quickly resolve IT issues, promoting efficient asset management. Despite its advantages, there is room for improvement in terms of customization, especially for non-Windows environments, and improving stability and integration with other solutions.
What are the most important features of BMC Helix Discovery?In industries such as finance, healthcare, and technology, BMC Helix Discovery is utilized to automate event management and security processes, integrate with CMDBs, and discover network-connected devices. Organizations benefit from generating reports on system versions and patches, integrating cloud and on-premises data into their management databases for a holistic view of IT resources.
Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.
Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.
What are Device42's key features?Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.
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