BMC Helix Discovery vs BMC Remedy comparison

BMC Helix Discovery and BMC Remedy are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #2 with an average rating of 8.5, while BMC Remedy is ranked #3 with an average rating of 7.9. BMC Helix Discovery holds a 8.9% mindshare in IAM, compared to BMC Remedy’s 6.2% mindshare. Additionally, 87% of BMC Helix Discovery users are willing to recommend the solution, compared to 90% of BMC Remedy users who would recommend it.

BMC Helix Discovery

Read 25 BMC Helix Discovery reviews

2,623 Views
1,350 Comparison Views

87% willing to recommend

BMC Remedy

Read 33 BMC Remedy reviews

2,012 Views
1,057 Comparison Views

90% willing to recommend

BMC Helix Discovery

BMC Remedy

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and BMC Helix Discovery compete in the IT service management category. BMC Helix Discovery appears to have the upper hand due to its strong service mapping, integration capabilities, and advanced AI features.

Features: BMC Remedy highlights include comprehensive asset management dashboards, a robust CMDB structure, and peer sharing modules. BMC Helix Discovery is noted for its service mapping, capability to integrate with different IT infrastructures, and predictive analytics through AI and ML.

Room for Improvement: BMC Remedy can improve its user experience by simplifying asset management and enhancing SaaS offerings. BMC Helix Discovery needs better support for cloud platforms and should focus on reducing data duplication.

Ease of Deployment and Customer Service: BMC Remedy offers primarily on-premises deployment with strong support from vendors and BMC channels. BMC Helix Discovery provides flexibility with on-premises, hybrid, and public cloud deployments and offers similar robust technical support, suited for large-scale implementations.

Pricing and ROI: BMC Remedy's pricing is high, potentially deterring smaller enterprises but offers efficiency gains and ROI for complex environments. BMC Helix Discovery, although seen as expensive, provides competitive pricing with significant ROI due to its advanced predictive and integration features.

To learn more, read our detailed BMC Helix Discovery vs. BMC Remedy Report (Updated: January 2025).

Buyer's Guide

BMC Helix Discovery vs. BMC Remedy

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Remedy

Ranking in IT Asset Management

3rd

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

License Management (1st)

Mindshare comparison

As of February 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.9%, up from 8.1% compared to the previous year. The mindshare of BMC Remedy is 6.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Very stable, fast, and powerful with valuable inventory management features

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…

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Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

"The most valuable feature of the solution is its application dependency mapping."

"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."

"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."

"The solution's most valuable feature is service modeling."

"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."

"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."

"The data models are the most useful aspect of the solution."

More BMC Helix Discovery pros

"The solution helps to manage the operational flow in our organization."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"The service management features are beneficial – very good."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

More BMC Remedy pros

Cons

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"BMC Helix Discovery needs more customization options."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"There is still room for improvement in terms of stability."

"The improvement I want to see is a reduction in duplicate records."

"An area that can be improved is the IoT."

"The solution's scalability is an area with certain shortcomings where improvements are needed."

More BMC Helix Discovery cons

"There is room for improvement in terms of support."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"The solution is very expensive."

"The tool is very old."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"The upgrade process could be better. It would be a good improvement."

More BMC Remedy cons

Pricing and Cost Advice

"We have a perpetual license for the solution."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"The licenses are very complex and quite costly."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

More BMC Helix Discovery pricing and cost advice

"I find the pricing to be reasonable."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The pricing is on the expensive side."

"With the product, you can either go for a yearly or a perpetual licensing model."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"BMC Remedy is worth its price."

More BMC Remedy pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

17%

Manufacturing Company

Energy/Utilities Company

Educational Organization

49%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

I would rate the pricing around four out of ten. It is quite expensive.

See all answers

What needs improvement with BMC Helix Discovery?

The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...

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What needs improvement with BMC Remedy Asset Management?

Maybe the network automation aspects need improvement. They should have adopted cloud technology earlier. Also, improvements in pricing, particularly the licensing models, which weren't dynamic and...

See all answers

What is your primary use case for BMC Remedy Asset Management?

In the case I was involved with, the customers appreciated the user-friendliness and the integration capabilities of BMC Remedy.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 62% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 11% of the time

Device42 vs BMC Helix Discovery

Compared 7% of the time

Lansweeper vs BMC Helix Discovery

Compared 5% of the time

IBM Maximo vs BMC Helix Discovery

Compared 3% of the time

More BMC Helix Discovery Competitors

ServiceNow vs BMC Remedy

Compared 77% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 5% of the time

Snow License Manager vs BMC Remedy

Compared 5% of the time

Ivanti Asset Manager vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

February 2025

Download BMC Helix Discovery product report

Buyer's Guide

BMC Remedy

February 2025

Download BMC Remedy product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

Remedy Asset Management

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Scripps Networks

Buyer's Guide

BMC Helix Discovery vs. BMC Remedy

January 2025

Free Report: BMC Helix Discovery vs. BMC Remedy

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