BMC Helix Discovery vs BMC Remedy comparison

BMC Helix Discovery and BMC Remedy are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #2 with an average rating of 8.2, while BMC Remedy is ranked #3 with an average rating of 7.9. BMC Helix Discovery holds a 8.7% mindshare in IAM, compared to BMC Remedy’s 7.0% mindshare. Additionally, 87% of BMC Helix Discovery users are willing to recommend the solution, compared to 90% of BMC Remedy users who would recommend it.

BMC Helix Discovery

Read 25 BMC Helix Discovery reviews

2,948 Views
1,467 Comparison Views

87% willing to recommend

BMC Remedy

Read 33 BMC Remedy reviews

2,089 Views
1,132 Comparison Views

90% willing to recommend

BMC Helix Discovery

BMC Remedy

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC Helix Discovery vs. BMC Remedy Report (Updated: October 2024).

Buyer's Guide

BMC Helix Discovery vs. BMC Remedy

October 2024

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Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.6

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Remedy

Ranking in IT Asset Management

3rd

Average Rating

7.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

License Management (1st)

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.7%, up from 8.3% compared to the previous year. The mindshare of BMC Remedy is 7.0%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Very stable, fast, and powerful with valuable inventory management features

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…

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Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the automated service mapping."

"A valuable feature concerns the ability to integrate with different solutions."

"The initial setup is simple."

"The data models are the most useful aspect of the solution."

"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."

"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."

"BMC Helix Discovery is very intuitive."

"Weekly reports to management really make our life simple."

More BMC Helix Discovery pros

"The service management features are beneficial – very good."

"It has a good peer sharing module."

"It's a scalable product."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"It includes features for automation, such as smart reporting capabilities."

"The solution's technical support is good."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"The solution helps us manage, escalate, and solve incidents."

More BMC Remedy pros

Cons

"BMC Helix Discovery is a bit tough to use and administer."

"A review of end of life data would be nice."

"We would like updates more often."

"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

"The monitoring tools could be more stable."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"There are certain limitations in the mapping feature of the solution."

"The solution should have different portals and logins for each customer so only that customer's assets show."

More BMC Helix Discovery cons

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"The solution must be flexible."

"If a user isn't using an out-of-the-box configuration, it can get a bit complex."

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"Maybe the network automation aspects need improvement."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

More BMC Remedy cons

Pricing and Cost Advice

"The solution offers yearly licenses."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The licensing fee is very low."

"We have a perpetual license for the solution."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

More BMC Helix Discovery pricing and cost advice

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"BMC Remedy is worth its price."

"BMC should decrease the pricing further."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"I find the pricing to be reasonable."

More BMC Remedy pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

17%

Energy/Utilities Company

Manufacturing Company

Educational Organization

47%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

I would rate the pricing around four out of ten. It is quite expensive.

See all answers

What needs improvement with BMC Helix Discovery?

The improvement I want to see is a reduction in duplicate records. In comparison with SCCM, SCCM does not have any duplicate records, which is a significant advantage. Discovery should adopt a simi...

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What needs improvement with BMC Remedy Asset Management?

When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. While CMDB is a great product within BMC, both Remedy and Helix, the data gets loc...

See all answers

What is your primary use case for BMC Remedy Asset Management?

I have worked a lot with the Discovery Solution and the CMDB.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 69% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 9% of the time

Device42 vs BMC Helix Discovery

Compared 8% of the time

Lansweeper vs BMC Helix Discovery

Compared 4% of the time

Qualys VMDR vs BMC Helix Discovery

Compared 2% of the time

More BMC Helix Discovery Competitors

ServiceNow vs BMC Remedy

Compared 81% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 4% of the time

Snow License Manager vs BMC Remedy

Compared 3% of the time

Lansweeper vs BMC Remedy

Compared 3% of the time

More BMC Remedy Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

November 2024

Download BMC Helix Discovery product report

Buyer's Guide

BMC Remedy

November 2024

Download BMC Remedy product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

Remedy Asset Management

Learn More

BMC

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Scripps Networks

Buyer's Guide

BMC Helix Discovery vs. BMC Remedy

October 2024

Free Report: BMC Helix Discovery vs. BMC Remedy

Find out what your peers are saying about BMC Helix Discovery vs. BMC Remedy and other solutions. Updated: October 2024.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.