BMC Helix Discovery Reviews

Vendor: BMC

4.3 out of 5

25 reviews
87% willing to recommend

249 followers

What is BMC Helix Discovery?

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

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BMC Helix Discovery is the #2 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Helix Discovery an average rating of 8.6 out of 10. BMC Helix Discovery is most commonly compared to ServiceNow: BMC Helix Discovery vs ServiceNow. BMC Helix Discovery is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Helped 839,422 peers since 2012

Featured BMC Helix Discovery reviews

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between…

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Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way. You don't need a human to do that, and it helps the IT team go to the root cause of the problem. That reduces noise about the exam. Like, when a portal or a system goes down, you have a storm of incidents. Everybody opens an incident because they can't access the portal. It's not working, or they access it, and they can't input data into the portal or something like that. So when you have the AIOps — the artificial intelligence and machine learning — you aggregate all these incidents and use information from other solutions like a CMDB, Helix, nonuse, Dynatrace, or Apache Log. It makes the relationship between all this data and helps you go to the root cause of the problem really fast. So, AIOps is the most important feature of the BMC Helix platform because it helps a lot. It combines IT operations with business operations. Today, in most enterprises, we have siloed areas. Business is siloed, and what they're doing in IT is isolated here. But when you deliver the BMC Helix platform to an enterprise, you help them break these silos and integrate all areas. The visibility that the platform gives is for all areas, not just for IT. So, in the portal, you have a collaboration, like social media collaboration, and you have a chatbot, an automated chatbot, and an intelligent chatbot, which helps you understand the problems you encounter. And the communication between the areas becomes better. And this is all possible because of the AIOps in the solution.

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ShashiGupta

Soo at a manufacturing company with 10,001+ employees

The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information. The new features of the blueprint open doors for platform teams within organizations. In manufacturing or service industries, specific platform levels of networks are available, and the product simplifies finding that information. Modeling is also easier. Apart from these, there are many other features, but the most promising factor is user-friendliness. It's straightforward: scan it, and you'll get the result. Another important aspect is security. BMC Helix Discovery's visualization may not be available in other tools. Compliance metrics and results from Tenable and Splunk are promising, but they usually filter information. BMC Helix Discovery provides a holistic view, which is valuable. I consider BMC Helix Discovery easy to learn, especially with proper training or one month of good mentorship.

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BMC Helix Discovery mindshare

As of March 2025, the mindshare of BMC Helix Discovery in the IT Asset Management category stands at 8.8%, up from 8.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerAnalyst reports based on BMC Helix Discovery reviews

Type	Title	Date
Category	IT Asset Management	Mar 4, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 4, 2025	Download
Comparison	BMC Helix Discovery vs ServiceNow	Mar 4, 2025	Download
Comparison	BMC Helix Discovery vs BMC Remedy	Mar 4, 2025	Download
Comparison	BMC Helix Discovery vs ServiceNow Discovery	Mar 4, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	23.3%	92%	216 interviews Add to research
Qualys VMDR	4.1	3.6%	94%	92 interviews Add to research

Valuable Features

"It immediately understands which component it is, and it provides the exact API details with all the components."
"The initial setup is simple."
"The solution's most valuable feature is service modeling."

Room for Improvement

"The improvement I want to see is a reduction in duplicate records."
"It is very complicated to use."
"BMC Helix Discovery is a bit tough to use and administer."

ROI

Users experienced significant returns from BMC Helix Discovery through time and cost savings. They reduced software audit times from months to 15 minutes by automating processes. The solution supports around 70-80% of needs with customization options for the rest. Investment coupled with expert consultancy can lead to substantial cost reductions. The software's automation cuts administrator time by up to 80% and decreases spending on other tools, leading to operational efficiency.

Pricing

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"I rate the pricing an eight out of ten. All BMC products are expensive."

Scalability

BMC Helix Discovery is highly scalable, allowing deployment on-premise or in the cloud, adaptable to various environments. Its integration capabilities with APIs and tools enhance flexibility. Users rate the scalability as high, with scores between six and ten out of ten. It supports both medium and large organizations effectively, though some users find scaling costly and require additional integration techniques. Storage needs and housekeeping may impact scalability for frequent scanning.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC Helix Discovery Buyer's Guide for additional reliable information.