We performed a comparison between BMC Helix Discovery and IBM Tivoli Asset Management for IT based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The data models are the most useful aspect of the solution."
"Accuracy and clarity are vastly improved for the service lines."
"The solution is definitely useful."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"It is a stable solution. The stability is okay."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"There are certain limitations in the mapping feature of the solution."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"Management of its own application infrastructure and integrations with other BMC tools."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"A review of end of life data would be nice."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The solution’s initial setup is complex and technical support is not good enough."
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BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review. BMC Helix Discovery is rated 8.6, while IBM Tivoli Asset Management for IT is rated 7.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas IBM Tivoli Asset Management for IT is most compared with ServiceNow, BigFix and Microsoft Configuration Manager.
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